Burritt Motors

Best in the Business I have purchased and leased several cars in my day and Burritt Motors tips them all. Staff are patient and considerate and also conscientious as they I have purchased and leased several cars in my day and Burritt Motors tips them all. Staff are patient and considerate and also conscientious as they put specific customer needs above their personal gain. I am proud to shop and save here More

The whole experience just isn’t there 6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and pa 6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and painless. Probably the easiest vehicle buying experience I’ve ever had. Now onto the reason for the 1 star rating. A few days ago I had a check engine light come on, so I stopped down to the service department to talk with them. I explained to them I just bought this truck from there 5-6 weeks ago and have a check engine light on and I would like to see what the code is reading. They said they usually charge $100 to run the diagnostic test, but would charge me $50 because I just bought the truck. I asked why they couldn’t just plug a code reader in and let me know what the code is, that’s all I wanted to know. Their response was they didn’t have any techs available and I would have to schedule an appointment. So someone couldn’t take 3-5 minuets out of their day to do what I was requesting? Regardless I was very displeased with the experience. I ended up going down the road to auto zone and they took care of what I needed for free. After I get my free oil change, I will not to returning to Burritts again. I am a person who pays the dealer for routine service work on my vehicles, I will be returning my service needs to Longley Dodge. They treat you with respect, not look at you like a walking dollar sign. More

Best first car ever! I purchased a 2007 Ford Edge in VERY good condition. Jack Cooley was very helpful in adjusting prices to make the deal an easy one. I didn't expect to I purchased a 2007 Ford Edge in VERY good condition. Jack Cooley was very helpful in adjusting prices to make the deal an easy one. I didn't expect to get such a nice, reliable first car at an affordable price. I'll keep Burritt Motors in mind for my second car (probably not for at least 5 years or so) ? More

Service Wanted to charge me $1000.00 to fix my car. Said I needed new expensive parts that were unnecessary. Took it to another service care garage and ended Wanted to charge me $1000.00 to fix my car. Said I needed new expensive parts that were unnecessary. Took it to another service care garage and ended up spending $240.00 to replace broken lines and did not need the replacement part at all. Won't be going there ever again. More

Horrible I will never go back to this dealership, they are liars and cheats. If you go there get things in writing. They say they do a multi-point check befo I will never go back to this dealership, they are liars and cheats. If you go there get things in writing. They say they do a multi-point check before you get a used vehicle and that is a lie. My Dad pickup his truck took it home and looked around and the air filter was filled with sunflower seeds, the power steering cap was extremely hard to get off and when he got it off the fluid was low. When he picked up the truck he only received one key fob and two keys. He asked where the other key fob was and he said there wasn't another one. I know for a fact there was another key fob because my father-in-law just traded the truck in and gave them two key fobs. 3 years ago I bought a car there and they tried the same thing with the key fob but I wouldn't buy the car until I received two key fobs. When I bought my used Avalanche there I was shown the wrong car fax. I was shown a clean car fax for an Avalanche, but when I traded the truck in at another dealer he looked up the car fax and it was in an accident with 200 miles on it and I bought it will 40,000 mile at the time. Now I know why I couldn't get a copy of the car fax, the gentleman would only quickly show me on the computer. That should have been a red flag. I will take the blame for not keeping my guard up. With all the problems from this dealership, My wife and I went to Drivers Village and just bought a brand new 2018 Equinox. I would not consider this dealership at all. I will say that the only good department is the body shop, They are great. More

Wonderful experience! Shopping for a new vehicle at Burritt Motors was a wonderful experience from the time we arrived and spoke with our friendly, courteous salesperson, t Shopping for a new vehicle at Burritt Motors was a wonderful experience from the time we arrived and spoke with our friendly, courteous salesperson, to our purchase and even the continued service we received after the fact. The dealership was clean and had a nice waiting area for customers with an array of complimentary refreshments & munchies. The selection of vehicles to choose from was good and they even offered to find the specific vehicle to meet our needs if we did not find what we were looking for there. Our salesperson, Cheryl, was excellent! She went above and beyond for us. She was able to get us into a vehicle to meet our needs and was amazing throughout the whole process answering any questions we had. I would highly recommend Burritt Motors and if you have the opportunity, ask for Cheryl Camp as she made our buying experience hassle-free!! More

very friendly and helpfull I just purchased a 2013 dodge dart trough them and they were very helpfull and answered all of the questions i have i would recomed them to any one lo I just purchased a 2013 dodge dart trough them and they were very helpfull and answered all of the questions i have i would recomed them to any one looking for a nice reliable vehicle and i am very happy with the quality and work done with my car More

I've had a horrible experience with Burritt Dealership My brother and I purchased a 2013 GMC Terrain back in November 2016 (not even 3 months ago) The day after I had this vehicle the brakes were grinding, My brother and I purchased a 2013 GMC Terrain back in November 2016 (not even 3 months ago) The day after I had this vehicle the brakes were grinding, I took it in to service and they told me it was rust on my rotors and they grinder it off. I took it home and 2 weeks later had the same grinding, I tool it back again and was told my brakes only had 30% life on them and that I would have to pay to have new brakes. I refused to do that. These guys just did not care. Now my engine light is on this week, I call service and told them, I also had purchase the extended warranty for $1600.00, Service told me they didn't know if this was covered!!! And told me if it was I still had to pay a $100 deductible regardless. They also could not guarantee me a rental if they had to keep my vehicle and I drive for a living. Sorry Burritt, none of this is acceptable to me in any way. More

No Negotiations "only looking for a sale" I searched on Car Grus, and found a 2012 used Ford Taurus located at Burritt Motors in Oswego that interest me. I stopped in for a visual and was cut I searched on Car Grus, and found a 2012 used Ford Taurus located at Burritt Motors in Oswego that interest me. I stopped in for a visual and was cut short when I stepped out of our vehicle and slipped on the parking lot, which was completely covered in glare Ice. Apparently the publics safety doesn't mean much to them. A little salt could have prevented a headache. I immediately sent an email of interest on (Dec 19th) for a 2012 Ford Taurus and possibly a desire for a used Impala. I also requested Email to be our primary use for communication. I received a response back from Randy in Sales and I preceded to make an offer on "strictly the Taurus". I was literally exhausted w/ Randys Emails and other offers, of different vehicles available other then the one I was interested in. Several times I asked for just a simples yes or no response, just to stop the annoying sales pitch. I finally told Randy to stop contacting me anymore, (Jan 3rd) due to the unwillingness of negotiating a reasonable price. His response back was they may have a different vehicle available to meet my needs. (More like a vehicle to sell at their set price) That is a complete turn off to any costumer. I will never consider buying from Burritt Motors. This was a learning experience, I am glad I don't have any commitments w/ Burritt Motors. More

Dishonest Back in February 2015, I decided to search for a Certified Pre-Owned vehicle thru the Official GM website. One of the results was the car that I bough Back in February 2015, I decided to search for a Certified Pre-Owned vehicle thru the Official GM website. One of the results was the car that I bought from Burritt on Feb 14th, 2015. I went on and bought my 2012 Equinox thinking that they had completed all the require inspections and refurbished the vehicle promised by the GM CPO Warranty and the dealership. To my pain I found out two days later when I took my vehicle to get rust protection that the bottom front fender was missing and that my air intake was exposed, also the bumper was separated from the body and for that reason the front right headlight had moisture. Also all the wiper blades were worn out. I manage to have them complete all the repairs that should have being completed prior to the sale and even at the NY state vehicle inspection that they conducted on my vehicle the same day of the sale. Now 10 months later, I brought my vehicle to another dealership for the schedule maintenance to find out that only the oil and had being exchange in the vehicle when I bought it. My radiator fluid is at the end of its life time, breaks they all need to be change, brake fluid is pass over due. All of this maintenance work orders and inspections should have being completed prior to them selling the vehicle to me. If I had my way I would not even give them the one start that I have here. More