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Burnsville Toyota

Burnsville, MN

Overview
Employees
Reviews
4.4
1,499 Reviews
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14730 Buck Hill Rd.

Burnsville, MN

55306

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Showing 1,499 reviews

March 05, 2024

Wonderful service and appreciate the updates by phone! I moved here and will continue to use them for future services needed. More

by ACOLEJAR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 04, 2024

Service was explained in a text video. It did get busy and Mario probably needed someone to assist with the flow as my car was completed and sitting there for 20 mins after the techs were More

by MICHAELM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

Michael, thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 03, 2024

They were quick and accurate, and kept me informed as my vehicle was being serviced More

by laura.j.fay10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rednour
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Mar 05, 2024 -

Burnsville Toyota responded

Thanks for the kudos, Laura. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 02, 2024

Estimate was good Did all work. And on time Available times for appointment were good for me More

by 7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 02, 2024

My visit went very smoothly. My car was new so it was the first check up for an oil change. More

by chavercamp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

I am pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 01, 2024

Nice place but service takes a long time for simple things like an oil change. More

by BV952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 01, 2024

All good - like the email and text communications during the service, especially the video portion. More

by tbvision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
February 29, 2024

My husband and I just bought a RAV4 from Tyler. Tyler was very professional, kept us up to date on the status of our RAV4. He went through the features of the car. We highly recommend Tyler. More

by dozuturk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caio Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Burnsville Toyota responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer who comes to our dealership. I'm happy to see that your visit reflects these values and that Tyler assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
February 29, 2024

Engin light came back on on the way home. Probem was not fixed! Still having air & fuel sensor problem. More

by GOVSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unkown
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Mar 04, 2024 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
February 29, 2024

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by CORYPAULSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Towberman
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Mar 04, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction, Cory. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
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