Burns Hyundai

Always find hope in Burns! Sal and the Burns crew were able to get me into a larger car, with minimal hassle. I had no hope, after conversing with other dealerships, due to some Sal and the Burns crew were able to get me into a larger car, with minimal hassle. I had no hope, after conversing with other dealerships, due to some negative equity I had, But Sal reassured me he would do everything possible to help me out. Sal showed me every option, and even let me test drive both a Kona(the one I wanted) and a Tucson(the one I got). Sal told me he wanted me to leave there with no Regrets, and I definitely don’t regret a thing.The entire process was Fast, Easy, and nothing but helpful! Thanks Sal and Burns! I love my Tucson! More

Purchase new 2019 Ioniq Very positive experience! Rick Caponi and his management provided me with a stress free customer experience from the moment I stepped into the showroo Very positive experience! Rick Caponi and his management provided me with a stress free customer experience from the moment I stepped into the showroom to the moment I drove away with my new 2019 Ioniq.. I will definitely recommend Burns Hyundai and my sales rep Rick Capon. He is very knowledgeable easy to work with and knows the entire Hyundai product line. More

WARNING— Do NOT trust this dealership! I want to warn all potential customers about this dealership! They severely ruined my car while replacing my engine (warranty covered repair). I cam I want to warn all potential customers about this dealership! They severely ruined my car while replacing my engine (warranty covered repair). I came to pick up my car and it was covered in deep scratches from front to back. I can't even begin to imagine what happened to my vehicle. They had it on their lot for 3 months due to a national back order on my same engine (bc so many other engines needed to be replaced). They first agreed that the damage must have been caused on their lot, but once they realized the scratches couldn't just be buffed out bc they were too deep they began to deny responsibility for the damage. The new dealership manager, Tim Lynch, then tried to deny responsibility once he realized the fix was too expensive. They REFUSE to properly repair the damage that they caused. I had the damage assessed by my insurance company and it is an estimated repair cost of $2,019.58. They have a new general manager Tim Lynch who could care less about customer service! Here are the details to exactly what happened: I took my vehicle to Burns Hyundai for repair because my engine was damaged. I drove the vehicle in and they diagnosed that my engine needed to be replaced. My vehicle is still under warranty so they were covering all repair costs and providing rental through the warranty. My engine parts were on a national backorder bc of so many of these engines blowing across the US, so they had my car on their lot waiting for repair for 3 months. When they finally said it was complete I came to pick it up and saw deep scratches on all panels of my car even including the hood! When I pointed it out to them they acted bewildered but agreed that the scratches were too obvious to have already been there, so Lou (Asst Service Manager) said they could buff out the scratches. They attempted to, but he called to report to me that there were still deep scratches on 2/3rds of my car and that upper management refused to repair it by painting it. Tim Lynch (new general manager) said the repair is too expensive, so I need to pick one bumper and they will paint that one bumper and it will most likely be a different color than the rest of my car! He acted as though he was doing me a favor. I obviously refused this crazy offer and told him that I want them to repair all the damage that occurred to my car while under their care. I in no way should have to be the one responsible for the cost of repair! Their own policy is to take pictures of EACH vehicle that comes in for repair AND they mysteriously have no pictures of my vehicle when I first dropped it off! I am disgusted that a business would be so dishonest. I had the damage assessed by my insurance company and it is an estimated repair cost of $2,019.58. I also filed a police report before I drove the vehicle off the lot. I will continue to fight this to ensure that they pay for the damage they did to my car but I am furious that I even have to waste my time fighting this when it is obvious that they damaged my vehicle. PLEASE DO NOT DO BUSINESS WITH THIS DEALERSHIP More

Very transparent information and excellent service My best car dealership experience ever!! Anthony was great and listened to what we needed. The whole purchasing transaction was Transparent no hidden My best car dealership experience ever!! Anthony was great and listened to what we needed. The whole purchasing transaction was Transparent no hidden B.S and fees. I will definately be referring friends who are looking for cars to Anthony. Heilem showed us all the cool gadgets the car had to offer. She covered every part of the car and spent time explaining ever feature and component. The fact that they strive for excellent customer service is what made me a hyundai customer for life!' Thanks again !! More

shady from the start I was looking for a new car for my wife. I knew she wanted a Kona. There are 3 models. They play the waiting game. I had the cash to put down and I was looking for a new car for my wife. I knew she wanted a Kona. There are 3 models. They play the waiting game. I had the cash to put down and secure the vehicle 6 hours in the showroom. Finally, I had had to find the best fit for her. I decided on the Ultimate edition. Lots of pressure and shady sales tactics. More

New Car Purchase Purchased a new Genesis G80. Great car and Megan was great to work with. Ask for her when you stop in! I would recommend Burns to anyone in the market Purchased a new Genesis G80. Great car and Megan was great to work with. Ask for her when you stop in! I would recommend Burns to anyone in the market for a new Genesis. More

Great Experience At Burns Hyundai! I was looking for a new 2018 Hyundai Elantra and I was on a tight budget. My husband and I went to Burns on late Friday afternoon. We were warmly gree I was looking for a new 2018 Hyundai Elantra and I was on a tight budget. My husband and I went to Burns on late Friday afternoon. We were warmly greeted by Ann Marie within a few minutes of of browsing in the parking lot. She was knowledgeable about their cars, kind and patient. I test drove the blue Elantra and really liked the feel of the car. However when we returned, I was looking at the exact same car in white. I liked the look of the white car better and Ann Marie had no problem with me test driving that one. Bree and Mr. Ghandi were also very helpful with the next steps in the process of purchasing my car. I was really dreading buying a new car and going through the whole process but after my experience at Burns, I wish I had not put it off for so long. I would highly recommend Burns Hyundai to anyone looking for a great deal and wonderful customer service! Thank you again Ann Marie, you made all the difference because you were the first person we came in contact with. That will either inspire customers or turn them away. I am grateful you inspired me. Diane Nagel More

Recently purchase a 2018 Hyundai Tucson My salesperson, Vanessa Tassi was professional and knowledgeable about the Tucson and made several suggestions to help me make an informed decision. My salesperson, Vanessa Tassi was professional and knowledgeable about the Tucson and made several suggestions to help me make an informed decision. The whole team was friendly and the buying experience was a pleasure. More

Purchased a Hyundai Elantra Buying a new car can be a scary experience for a woman. Brian Han put me at ease immediately. He not only found the exact color and type car I wante Buying a new car can be a scary experience for a woman. Brian Han put me at ease immediately. He not only found the exact color and type car I wanted, but carefully and patiently explained all the paperwork and then explained everything in the car and how the different things worked. Thanks also to Tim in the financial department who was filling in for Vin. He highly recommend Burns and Brian. More