
Burns Hyundai
Marlton, NJ
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Talal made my experience so easy. I was very satisfied with his honesty about which car would be best for my family and I. Will be back because of him! I was very satisfied with his honesty about which car would be best for my family and I. Will be back because of him! More
This place is terrible! Thank goodness we are working with a case manager, getting all the details along with the recordings I have and the lack of customer service, my lawy Thank goodness we are working with a case manager, getting all the details along with the recordings I have and the lack of customer service, my lawyer said it looks like a great case. How y’all giving customers the runaround then after having our vehicle for two months, now y’all scream it’s staffing issues. If it was staffing issues why not say that up front, because it’s plenty of businesses with staffing issues around the country so being honest would make customers more understanding. All this testosterone up here but not an ounce of confidence to own up to their sorry xxx mistakes, and their lack of customer service. But as soon as you in their face up in person now they have a lot of information. How the xxxx you do not have information and updates over the phone but you got updates in person. Then the xxxxx xxx managers don’t wanna deal with customers but got these sorry xxx servicemen who lie and keep loops. Coming from a manager in the customer service industry lies on lies on lies, ends up being a bad karma that will catch up to you. Once again I’m grateful for the case managers from corporate because they can give us all the things we needed to provide to the lawyer. Also for anyone wondering this is a private business so therefore they are suable. Also pay attention as well to the reviews, we still don’t have our car back, but just like we are waiting, the lawyer wants to see if when we do get it back if it’ll be more issues, that’ll be like the icing on the cake. Don’t take your car to them. You know business bad if the managers don’t respond to reviews lol, corporate management 101! Also they xxxxed up because my spouse is a disabled veteran, this will go to the highest extent. More
I had a wonderful experience at Burns Hyundai in Marlton. I leased a new Santa Fe and everyone there made it so easy and stress free. The salesman, Talal Zahid, was able to answer all my questions and guide I leased a new Santa Fe and everyone there made it so easy and stress free. The salesman, Talal Zahid, was able to answer all my questions and guide me through the process. They even had a tech guy demonstrate the features of the car and let me know if I had any specific questions after I left the lot to contact him.for help. Overall, a great experience! Thank you, Burns Hyundai! More
Mike Brady, Talal Hadid and the entire team at Burns Hyundai were extremely professional and pleasant to work with. My car purchase was smooth and easy without the typical car dealership pressure. Hyundai were extremely professional and pleasant to work with. My car purchase was smooth and easy without the typical car dealership pressure. More
Talal was knowledgeable and easy to work with. His friendly demeanor made the purchase stress free with no complications. He prepared us before arrival so we came with everything needed His friendly demeanor made the purchase stress free with no complications. He prepared us before arrival so we came with everything needed More
My 6 month old sonata was crashed into a pole on their lot during an oil change. Zero care for communication from them despite repeated requests for updates. Parts on order, it will be a while. After a fe lot during an oil change. Zero care for communication from them despite repeated requests for updates. Parts on order, it will be a while. After a few months I finally had it, got killed on the trade in- thousands less than I paid. Only available vehicle was 10k more than I paid originally. Was told the sonata wouldn’t be ready for months most likely and so I made a bad decision and took the deal. Was tired of rental cars(first day took the only available, a compact and I am 6’5”, one left me stranded, I got a ticket from NJ because my tag from whatever state was a zero not an O as I entered for my ez pass, I wasn’t getting half the mileage efficiency of my sonata and then the last one needed service). So I decided I needed to move on. I wasn’t getting my sonata back that I loved for months so…. only TWO WEEKS later my car is on their website for sale. For more than I originally paid for it. I was scammed for about 7 grand and now have a vehicle 10k more than I had- which I loved! No one responds to emails requesting information or even an acknowledgment of receiving the emails. I hope no one else has this happen to them. I hope they are happy that three months later their customer who they wronged and then took advantage of is still incredible angry. All I wanted was the oil change. They made out like bandits because I was frustrated and they know how to work someone. More
Overall experience at this dealership is usually good; however, the finance department is repeatedly insulting and awful to deal with. At my latest visit to purchase my vehicle, the finance person tried t however, the finance department is repeatedly insulting and awful to deal with. At my latest visit to purchase my vehicle, the finance person tried to bully me into adding on extended warranties. When that didn’t work, he then made snide comments to my dad, who accompanied me, saying, “I’ve had 3 kids go through this and I always just pay for what they need.” You don’t know everyone’s financial situation and to so blatantly insinuate my dad needed to pay for these warranties for me after I very clearly said I wasn’t interested was ridiculously insulting. Before making those comments he also assumed my dad was my grandfather. The entire experience was humiliating and offensive. *I* am the customer, not my dad, and it is wildly unprofessional to speak to a customer like that. On top of that, they’d printed incorrect forms and needed me to resign. Even if I’d wanted other warranty coverage, there’s no way I’d have given him my business. More