Burns Honda

Auto maintenance and repairs and parts is way to expensive. Very unfortunate, but need to seek an alternative. expensive. Very unfortunate, but need to seek an alternative. More

Wonderful (albeit long) leasing experience. Next time, I would love to see the return of Honda staff communicating lease info to their client’s car insurance company. Next time, I would love to see the return of Honda staff communicating lease info to their client’s car insurance company. More

Ellexant service gentleman was very nice and helpful got car back in a timely matter car back in a timely matter More

My husband and I just Leased the new 2024 Honda Prologue. First lease and first all electric. Stephan Dilleshaw made everything so smooth even with having my 7 month old with us. He helped us out with everyt First lease and first all electric. Stephan Dilleshaw made everything so smooth even with having my 7 month old with us. He helped us out with everything and was a true gem in the business! This was a very stress free experience and Stephan was right there to make sure we were all good to go! My mom bought from Burns Pontiac back in 1997. Burns will always have my family’s Business! More

Great service & help on the issue and making sure the customer are care for and comfortable customer are care for and comfortable More

As always I walk in and they're able to take care of my Accord on short notice. I wouldn't take my car anywhere else. Accord on short notice. I wouldn't take my car anywhere else. More

Always friendly and Always friendly and reliable, I like being able to repair my car with confidence.. Thank you being able to repair my car with confidence.. Thank you More

My overall experience with Burns Honda was not good. I called a week in advance to make an appointment for carpet replacement due to mold and was told they would have the necessary equipment by my appoi I called a week in advance to make an appointment for carpet replacement due to mold and was told they would have the necessary equipment by my appointment. When I dropped off my car on the day of my appointment, I was told they did not have any of the necessary parts and that they had not even ordered them yet. They also had not looked at any of the insurance information I had sent over. I was told to leave my car with them, they would look through my insurance claim and order the parts. I was expecting they would have my car for a week, maybe two. They kept my car for almost 2 months. Every time I called for an update the person I spoke to told me he submitted the insurance information and that the parts they needed were on back order. This was a lie. This person never submitted anything to the insurance company and due to this, Honda charged over $1000 more than what we were quoted. Finally, we called for an update from a supervisor only to be told that the person we had been working with just quit. Thank goodness for Brian Hughes, he was extremely apologetic and professional. He made sure all of our insurance info went through properly and got our car back to us as quickly as he could. Working with him was the only positive part of this experience, but despite his wonderful customer service we had an overall awful experience at Burns Honda and will not be returning. More

Efficient and courteous cost friendly service. My service advisor, Jim is great to work with. My service advisor, Jim is great to work with. More

Extremely pleased with my service today! Jake kept me updated on what my car needed and thoroughly explained everything. Nassir, the shuttle driver, was a shining star! He called to let me k Jake kept me updated on what my car needed and thoroughly explained everything. Nassir, the shuttle driver, was a shining star! He called to let me know he was on his way, was very courteous, and drove carefully and safely! Please give a salary raise to this outstanding young man! He deserves it so much! More