Burns Honda

DON"T GET BURNED AT BURNS I contacted Burns Honda via DON"T GET BURNED AT BURNS I contacted Burns Honda via their Web site to get an offer on a new CR-V. The salesperson (Mitch Shapiro) I dealt with wou DON"T GET BURNED AT BURNS I contacted Burns Honda via their Web site to get an offer on a new CR-V. The salesperson (Mitch Shapiro) I dealt with would not provide an offer on the vehicle and was deceptive. He first indicated that the price I offered was okay, then after asking me how i came to my price, he started to try and dispute the figures. After, numerous emails back and forth, this salesman never stated a price for the vehicle. But they claim you can email them for a price quote. I am sure it was because they didn't want to put anything in writing. He just kept suggesting to come to the dealership. I t is not a good sign when they don't want to put anything in writing. I guess they are afraid you might take the offer and go elsewhere to get a better price. I think his last statement about where is the profit says it all. Also, he claimed to have just the vehicle I was looking for (color and trim level), but according to his the dealer's Web site and Edmunds.com, there was no such vehicle in stock. Furthermore, he never offered a vin#, which most dealers will state if they have the vehicle in stock. Also, as other people have mentioned, all of their cars are fitted with pin striping and other add-ons which they then expect you to pay for. Do yourself a favor and avoid this dealership. More

I have done business with this dealer for at least ten years, and I have nothing but praise for everyone with whom I've been in contact. The person who greets me is always polite, cheerful, knowledgeabl years, and I have nothing but praise for everyone with whom I've been in contact. The person who greets me is always polite, cheerful, knowledgeable, and patient. The mechanics are professional, and I've never had to go back for another visit. More

When buying a car, you have to be prepared. The whole process took about three weeks for me when purchasing from Burns. Mitch was my primary contact throughout the process. He was friendly and very knowl process took about three weeks for me when purchasing from Burns. Mitch was my primary contact throughout the process. He was friendly and very knowledgeable about the vehicles. He was accommodating with regard to my schedule and listened carefully to my priorities concerning the vehicle that I was interested and the money I planned to spend. I did get frustrated by the "negotiations" and reminded them all that I already had a car and didn't have to continue the process. It seemed very unreasonable to find out that buying a slightly used vehicle was more expensive than buying a new one at Burns. My husband and I walked out after two hours of nonsense and only dealt with the sales team via email the next day trying to work out actual numbers. A mass email from Burns implied that there was a lower interest rate was a special for Presidents' Day, and I had the impression that I could make the deal that I wanted. I was ready to walk out of the dealership for good the next day, when I discovered that there was "fine print" and the lower interest rate was only good for a 3 year financed purchase. Although the sales team had the time an opportunity to correct my misinterpretation of the interest rates before I returned to the dealership, no one contacted me. I had told Mitch from the beginning that I was going to be straight with him and that I expected him to be the same. I was not going to play the negotiating games. I stood my ground and ended up with payments that I originally told Mitch I could afford. When I drove my new vehicle home that night and discovered scratches on the windshield, I immediately contacted Mitch again. He told me to bring the car in for inspection, which I did on his next business day. After the inspection and a few conversations with the managers, he told me that the windshield would be completely replaced as soon as possible. There were no negotiations needed to resolve this issue. It is not an easy process and I am happy knowing that I probably won't have to endure it again for a number of years. I know Burns is in the business to make money and I can't blame them for that. I think that if a potential buyer researches the vehicle properly and is firm with their financial status, a fair deal can be made there. Perhaps Burns is tougher than other dealerships, but maybe not. I have had no problems with Honda service department in the past 18 months and do not expect to in the future. More

Ed was great to deal with, and was very thorough in explaining everything. I'd never bought a new car before, and had only previously purchased from car owners directly. It was hassle-free, and Ed to explaining everything. I'd never bought a new car before, and had only previously purchased from car owners directly. It was hassle-free, and Ed took all the time necessary for me to be able to drive off in my new car (2010 Honda Fit). I had a lot of stuff to transfer from my old vehicle, and Ed was patient while I got it taken care of, and even reminded me of things I might forget (like CDs still in the player). I can't imagine not continuing to do business with Burns Honda and Ed Altman in the future. I hope everyone can have transactions this painless. p.s.--I absolutely am loving the car, too. More

Everything was wonderful about this dealership from the moment I walked in the door. The customer service was great along with the cars. I love my car and would recommend this dealership to anyone. They moment I walked in the door. The customer service was great along with the cars. I love my car and would recommend this dealership to anyone. They really seem like they want to please you and truly make you happy. More

Ed is amzaing. Aside from being friendly, knowledgeable and approachable he is just an all around great guy. My experience at Burns Honda is the best experience I've ever had at a car dealership. The entir and approachable he is just an all around great guy. My experience at Burns Honda is the best experience I've ever had at a car dealership. The entire staff at Burns Honda was very attentive and helpful. Since I plan on being a repeat customer; I hope you keep Ed there for a very long time. Thanks, Hope Bryan More

In addition to reliability, another great value when purchasing a Honda is their quality in Service. The folks at Burns are friendly, knowledgeable, and know how to treat their customers. Every experien purchasing a Honda is their quality in Service. The folks at Burns are friendly, knowledgeable, and know how to treat their customers. Every experience I've have had with this Service department has been nothing short of great! For this reason alone, I will purchase future Hondas from this dealership. More

In addition to reliability, another great value when purchasing a Honda is their quality in Service. The folks at Burns are friendly, knowledgeable, and know how to treat their customers. Every experien purchasing a Honda is their quality in Service. The folks at Burns are friendly, knowledgeable, and know how to treat their customers. Every experience I've have had with this Service department has been nothing short of great! For this reason alone, I will purchase future Hondas from this dealership. More

We purchased our minivan from them, and brought it in for routine maintenance in Jan 2010. The next day when we went to get the car, it was smashed up on the front passenger side. Burns completely refused routine maintenance in Jan 2010. The next day when we went to get the car, it was smashed up on the front passenger side. Burns completely refused to take any responsibility. They keep offering us BS lines like "of course if this happened here we'd take care of it, but..." Notice the *if* word. I dislike being treated as if I'm a cheat instead of a customer. Further, the service manager was completely rude during the discussions, making comments such as "let me say this again, more slowly so you can understand, IF this happened here.." Would you go back to a guy like this? *EDIT* - After a few days, Burns decided to handle this situation in the way that we thought was fair: They gave us a loaner car, and repaired our van at no charge. The damage is gone, at no cost to us. Maybe we finally screamed in the right ear, or maybe social networking sites such as this one do make a difference. In any case - our issue has been resolved. More

Will say anything to make sale to include lying and bashing other car manufactures. Salesman not sure about vehicle options. No stability control, but told by salesman that it is not important feature bashing other car manufactures. Salesman not sure about vehicle options. No stability control, but told by salesman that it is not important feature. 3 different salesmen came over to convince us stability control not necessary. More