Burns Honda

In addition to reliability, another great value when purchasing a Honda is their quality in Service. The folks at Burns are friendly, knowledgeable, and know how to treat their customers. Every experien purchasing a Honda is their quality in Service. The folks at Burns are friendly, knowledgeable, and know how to treat their customers. Every experience I've have had with this Service department has been nothing short of great! For this reason alone, I will purchase future Hondas from this dealership. More

We purchased our minivan from them, and brought it in for routine maintenance in Jan 2010. The next day when we went to get the car, it was smashed up on the front passenger side. Burns completely refused routine maintenance in Jan 2010. The next day when we went to get the car, it was smashed up on the front passenger side. Burns completely refused to take any responsibility. They keep offering us BS lines like "of course if this happened here we'd take care of it, but..." Notice the *if* word. I dislike being treated as if I'm a cheat instead of a customer. Further, the service manager was completely rude during the discussions, making comments such as "let me say this again, more slowly so you can understand, IF this happened here.." Would you go back to a guy like this? *EDIT* - After a few days, Burns decided to handle this situation in the way that we thought was fair: They gave us a loaner car, and repaired our van at no charge. The damage is gone, at no cost to us. Maybe we finally screamed in the right ear, or maybe social networking sites such as this one do make a difference. In any case - our issue has been resolved. More

Will say anything to make sale to include lying and bashing other car manufactures. Salesman not sure about vehicle options. No stability control, but told by salesman that it is not important feature bashing other car manufactures. Salesman not sure about vehicle options. No stability control, but told by salesman that it is not important feature. 3 different salesmen came over to convince us stability control not necessary. More

My car was broken into and various electrical cables were pulled to try to start it. Burns Honda fixed the problem very promptly as well as checked out other systems of my car including even tire air pressur pulled to try to start it. Burns Honda fixed the problem very promptly as well as checked out other systems of my car including even tire air pressure. Also appreciate that Burns Honda has very nice waiting area which provides large screen TV, Current Newspapers, Computer Internet Access, and Free Coffee/Tea as well as Donuts. More

I have owned several other brands of cars and used their service departments. None of them come close to Burns Honda in terms of courtesy, speed and quality of service, and price for the work done. I purcha service departments. None of them come close to Burns Honda in terms of courtesy, speed and quality of service, and price for the work done. I purchased two vehicles here and I intend to return the next time I am in the market for a new or used vehicle. I would recommend Burns Honda to anyone looking for a great place to do business. Joe Fazio was extremely friendly and knowledgeable. He was upfront with the cost and asked if I wanted all of the work done because the cost was considerable. He did not pressure me in any way. He also engaged me in conversation about my time in the service because he noticed the Navy SEAL stickers and plate on my car. He introduced me to another Vietnam veteran who is an employee of Burns Honda and we had a short pleasant conversation about our time in Vietnam. Most places wouldn't do that. It was a great experience. More

The staff is friendly, honest, and efficient. I was in and out in a total of one hour, and it was a smooth relaxing experience. I would even recommend Burns Honda to my own Mom and daughter. I thought it and out in a total of one hour, and it was a smooth relaxing experience. I would even recommend Burns Honda to my own Mom and daughter. I thought it was the starter which would have been a bigger expense and more labor time, but they tested the car and it was the battery. They are ethical and supportive. More

Burns is simply great in all aspects of sales and service. I've bought 4 vehicles from Burns and will never shop anywhere else. All cars have been running with no problems at all. My son drives the o service. I've bought 4 vehicles from Burns and will never shop anywhere else. All cars have been running with no problems at all. My son drives the oldest one with almost 200,000 miles on it and it still runs like new. I believe the Honda vehicle is the best one on the road bar none. I've owned Chev. and Ford cars and they can't come close in quality and even price when you consider the fact that you can drive a Honda for a decade or more. It will probably rust out before its engine dies. More

I wanted to share my experiences with three members of your team. I have been a Honda owner for the past eleven years and have used your dealership exclusively (with the exception of one oil change) for your team. I have been a Honda owner for the past eleven years and have used your dealership exclusively (with the exception of one oil change) for service. This loyalty is solely due to the outstanding service I receive from Rob Regan. Rob is knowledgeable, personable, confident and reassuring. I have complete faith in whatever service he tells me is needed. I never feel ripped off or taken advantage of. He explains each process in a way even the mechanically challenged – like myself – can understand while never being condescending. He is truly an asset to your organization. When my husband needed a new car, he was leaning towards replacing his Maxima with another Nissan. Then he test drove an Accord coupe and was totally sold on a Honda. We shopped multiple Honda dealerships and asked for a price from Linda Davey who was recommended to us by Rob. Linda, along with Brian Krykewycz, delivered a very attractive quote but it was not the lowest. We actually went to purchase the car from the other dealer on Black Friday. Once there, things did not go smoothly. The sales manager projected the attitude that we were already sold on his car and would not consider any discount on three additional items that we requested: a cargo net, trunk tray and sunroof wind shield. At that point, we called Brian to ask if he could discount them. Brian added them to the deal without increasing his price quote. We walked out of the first dealer and drove straight to Burns. It was a crazy, busy day and Burns was packed. Linda had back-to-back appointments scheduled throughout the day, but still went out of her way to fit us in. She and Brian made sure we never felt ignored despite having to wait. Both Brian and Linda are true professionals. Neither said derogatory things about the other dealer regardless of having been told of our experience. Our car was prepped and the additional items installed even though there were numerous other deliveries that day. Linda spent the time to review all the paperwork and options on the car with us, even presetting the radio and walking us through pairing up the Bluetooth. Having experienced her delightful personality and genuine warmth, it is no surprise that she was so busy. I want to thank Brian and Linda for going above and beyond on such short notice for us. They made a long, tough day much easier. I also want to thank Rob for recommending Linda and for always taking good care of my car. It looks like I’ll be seeing him even more often now that we are a two Honda family. More

A+++++++++++++++ Very professional, smooth transaction, great shuttle transportation, reasonably priced, fine quality workmanship, very knowledgeable staff. Work was done in a timely manner. Supercalifre great shuttle transportation, reasonably priced, fine quality workmanship, very knowledgeable staff. Work was done in a timely manner. Supercalifredilisticexpialidocious!!!!! Can't get any better than this folks! More

I would defiantly recommend Burns Honda to friends and I would defiantly recommend Burns Honda to friends and family. For great service . Specially the After sales follow up and service is great with I would defiantly recommend Burns Honda to friends and family. For great service . Specially the After sales follow up and service is great with Burns Honda. I would to specially like to thanks Gresha for his excellent service. The best part was they match the deals of other delears. More