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Burns Honda

Marlton, NJ

4.9
1,931 Reviews

325 N. Route 73

Marlton, NJ

08053

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Showing 1,931 reviews

December 23, 2010

I just compeleted a new car purchase at Burns Honda. 2011 Accord. The experience was very easy and completely professional from start to finish. Mitch Shapiro did a nice job, answered all of our quest More

by njdannyboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shapiro
Dec 27, 2010 -

Burns Honda responded

thanks from Burns Honda for the positive review! Good Job Mitch!

December 21, 2010

I have tried to buy from them twice, they are much higher price than others. The $695 pinstrip etc package is mandatory on all cars, no negotiation, and their best deal is usually close to the worst deal I'v More

by ady_sharmacar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales manager John
Dec 27, 2010 -

Burns Honda responded

It is unfortunate we were not able to agree on terms when you were at our dealership. We do have a "we will not be undersold policy that in the event you are able to secure the vehicle at a price lower than the price we quoted we will service your car for free for routine maintenance for 2 years or 24,000 miles whichever comes first." The dealership is free to sell and price it's vehicles as it sees in the market place. Forgive us if we were not able to come to aggreement that makes consumer and business sense.

Dec 27, 2010 -

Burns Honda responded

I am glad you were able to find a deal that you could be happy with. I also do appreciate the review. I appreciate all reviews good or bad. It allows me to address issues I may have with sales people or even other sales managers. It will untimately help us improve our process. We have strong roots in the community and with our customers. We truly try to please every customer we come in contact with. However it is impossible to please customers 100% of the time as it must make good sense for the consumer and business alike when a deal is made. As I said previously. Forgive us if we couldnt come to terms this one time. If you have purchased from Burns 4 times in the past Im sure we did some things right didnt we? I respect the fact that you are unhappy with Burns Honda or even The sales manager you worked with. I would also like another chance when you are in the market again. I am sure with some flexibility and reason we will do business. We typically won't let price be the only thing that stands in our way of doing business with our customers. especially a 4 time repeat customer. Again i appreciate the time you spent to write this comment and I am truly sorry you did not share in the experience that the majority of our customers do. At least with this program we have the opportunity to work with you to resolve any issue and your experience at this dealership. I am asking that you reconsider this review on our page. Dealerrater gives you the opportunity to update any review at any time. Let us part friends that couldnt come to terms this time around and next time we'll shake hands and part as friends that could. --------------------------------------------------------------------------------

December 16, 2010

Ed Tarka could not have been more helpful. He was very personable and very knowledgeable. He helped with the trade-in of my 2009 Accord and with the selection of my new 2011 CR-V. I thought Ed was a gre More

by JSPEZZANO754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Tarka
Dec 22, 2010 -

Burns Honda responded

Thank you very much for your kind words! We are very pleased to hear of your great experience with Burns Honda and Ed Tarka!

December 01, 2010

I brought in my '08 Accord for brake noise and found out about the brake recall going on. I never received any notices on this so was sort of taken back by it. I payed $191 for the repair and feel this was More

by SeaGlassLover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
forgot!
November 23, 2010

The service department displayed good communication skills during my experience. Kept us updated on the car repair which took a few days to to a need for ordering parts. Honored special requests. Overa More

by laurenleigh29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Musto and Paul Piliero
November 21, 2010

When I entered Burns Honda in Marlton, NJ, I just wanted to look at the new Honda Odyssey. I owned a 2005 Honda Odyssey that I was very happy with. The salesman, Mr. Mark Foley, was very convincing in exp More

by rmelendez 55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Foley
October 26, 2010

mr shapiro was the most knowlegible and informative salesperson ive ever delt with and thats a lot of cars. mr scott even tho he made me aware of how much money id owe did make it less painful.i would More

by mareal2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mitch shapiro
October 20, 2010

We are usually not anxious to purchase a new car. It is not a fun experience, but Mark was very helpful and understanding of the issues we had. There was no arm twisting or pressure put on us, in fact we l More

by Capemay171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Foley, Mark Foley
September 22, 2010

My Accord hybrid was making a noise that reverberated inside the car. When I described it to Eric he was pretty sure he knew what it was. He drove the car with my husband and myself in it to be sure we More

by patrev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Piliero and Eric Raup
September 18, 2010

Today my husband and me purchased a Honda Fit which we are SUPER excited about! Fred is a wonderful sales man! He didn't pressure us into buying something we didn't want. We look forward to coming back More

by Sara McCue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Davenport
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