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Burns Honda
Marlton, NJ
1,932 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 15, 2011
I visited a number of different Honda dealerships before settling on Burns. The dealership's and Mike's level of customer service was exceptional. They made the process of completing the purchase of my ve settling on Burns. The dealership's and Mike's level of customer service was exceptional. They made the process of completing the purchase of my vehicle incredibly stress free. As soon as I walked in we were attended to. The dealership even had a sales desk adjacent to a kids play area so we could keep an eye on my children while completing our transaction. More
by jdacosta
Employees Worked With
Michael DiBiaso, Michael Dibiaso
August 08, 2011
This is the first time I have ever written a review for any establishment, but I was so enthralled with the level of service I received, I just had to share it. This is the 3rd time I have purchased a Hon any establishment, but I was so enthralled with the level of service I received, I just had to share it. This is the 3rd time I have purchased a Honda Accord from Burns Honda, and it just keeps getting better. Purchasing a new car is exciting; however, your excitement diminishes quickly with the endurance test your are typically subjected to going through the process. I have to say that I have never had that experience at Burns Honda, which is probably the reason I keep going back. I thought I would have a difficult time finding the specific color that I wanted, but although they didn't have it on the lot, they made sure to locate & obtain exactly what I wanted. My salesperson, Marc Weiner, made me feel so special and comfortable, I had to mention his name. I felt like he really listened to what was important to me. I couldn't help but trust him. They helped me stay within my budget and never made me feel stressed. The sales manager, John Schwartz, personally introduced himself and assured me they would do everything they could to meet my needs, and they did. The worst part being finance was also a great experience. I wish I could remember Nicole's last name because I felt blessed to have the good fortune of getting her for what I thought would be the worst part. I haven't had my new car serviced yet, but that is typically a good experience. They are all so accommodating from the moment you drive in, and that goes for the shuttle driver too. They remember you and they call you back! I never intended for this to be so long. I guess I got carried away because I think everyone should know what a great experience it is dealing with everyone at Burns Honda. You almost feel like family. More
by p_harris
Employees Worked With
Marc Weiner, John Schwartz and Nicole ?
August 01, 2011
Very helpful! The whole process, from the beginning to delivery made easy. I know much more than I ever thought I'd know about the CRV before opening up the manual. Excellent follow-up skills since the delivery made easy. I know much more than I ever thought I'd know about the CRV before opening up the manual. Excellent follow-up skills since the sale also. I believe I can count on them to be there when needed. More
by oceancty
Employees Worked With
Mitch Shapiro
July 30, 2011
I was generally pleased with all the services from the salesman and the dealership. Everyone was friendly and fully cooperative. On my return for additional work the service was excellent and they also p salesman and the dealership. Everyone was friendly and fully cooperative. On my return for additional work the service was excellent and they also provided me with a loaner vehicle which I thought was extremely nice. More
by bobfan1
Employees Worked With
Mike DiBiaso, Michael Dibiaso
July 29, 2011
My husband and I bought a new Honda Civic from Burns Honda this week. This was the second dealership that we visited. The first dealer was much closer to home, but we walked away unhappy after experie Honda this week. This was the second dealership that we visited. The first dealer was much closer to home, but we walked away unhappy after experiencing the typical sales pressure. (This was very annoying since we have our cars serviced at this closer dealership, and we had purchased a civic hybrid from them just a year ago!) I talked with Mike D. at Burns Honda via e-mail and phone, and immediately realized that he was not going to pressure us or play games. We scheduled an appointment with Mike and found him to be professional and straight forward. He showed us various options, took us for a drive, and priced out 4 or 5 different car options within the civic line. I had done a lot of research on the internet regarding dealer invoice price versus MSRP, and I was pleasantly surprised when the first number he brought us was a very fair price. No haggling! Wow! This is how car buying should be. It was well worth the extra 30 minute drive. We will definitely buy our next Honda from Burns! More
by suzcastro
Employees Worked With
Mike Dibiaso, Michael Dibiaso
July 11, 2011
I had a very positive experience overall. I did not have an appointment, but the staff took care of me right away. My sales rep, Mark Foley, was engaging, knowledgeable, and, most important to me, honest. an appointment, but the staff took care of me right away. My sales rep, Mark Foley, was engaging, knowledgeable, and, most important to me, honest. I will recommend Burns dealership to anyone looking for a Honda. More
by susan kearney
Employees Worked With
4
June 29, 2011
I contacted the dealersship via the internet midday Monday and drove off with a new car before dinner Monday afternoon. They met a competitive bid from another dealership and gave me a fair value for Monday and drove off with a new car before dinner Monday afternoon. They met a competitive bid from another dealership and gave me a fair value for my trade in. More
by bt2
Employees Worked With
Michael DiBiaso, Michael Dibiaso
June 29, 2011
I had an awesome experience with your dealership and I have been to a number of different brands. Ryan Suggs was not only super knowledgeable but a pleasure to work with. He really went over and beyond have been to a number of different brands. Ryan Suggs was not only super knowledgeable but a pleasure to work with. He really went over and beyond my expectations as a sales rep and helped me make a deal that I was comfortable with as well as keeping in my budget. I LOVE MY NEW CR-V!! Burns has a great asset with Ryan on board! Thanks Burns Also not to mention Ray Coleman in finance who helped me get this deal through Honda with less than perfect credit. He was very honest and informative! Thanks for putting me in a great vehicle. More
by Paradil
Employees Worked With
Ryan Suggs
June 28, 2011
this has got to be the best dealership on the East coast. this has got to be the best dealership on the East coast. 5 start Customer service, made it a pleasure to make my purchase. The sales person who wai this has got to be the best dealership on the East coast. 5 start Customer service, made it a pleasure to make my purchase. The sales person who waited on me, was very informative and understood all my concerns and needs. Never, have I test rode a vehicle and knew what it could do, because he show me everything. The best part was, that at no time did I feel pressure or hassel to make a decision. Also, when siging the final documents, once again excellent customer service. This dealership, removed any worries, apprehensions or anything else that was bothering me and service me as though, I was a millionaire. As for my future purchases, if Burns Honda is not selling it - then I will not be buying it. More
by lee13bob
Employees Worked With
Mitch Shapiro
June 27, 2011
When you are a "younger" woman, it always feels like sales people (who ARE mostly men) see you as someone they can take advantage of. From the moment I walked in, I felt comfortable with Bob. He si like sales people (who ARE mostly men) see you as someone they can take advantage of. From the moment I walked in, I felt comfortable with Bob. He sincerely wanted to get me the best deal he could, and I feel confident that he did. This was actually the first time I bought a car by myself (without bringing a man along) and I felt completely comfortable. I have already referred Bob to a friend. More
by staceyreev
Employees Worked With
Bob Lynch, sales Tom, finance
