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Burns Honda

Marlton, NJ

4.9
1,948 Reviews

325 N. Route 73

Marlton, NJ

08053

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Showing 1,948 reviews

November 12, 2011

Andrew and Don were very friendly and helpful during and after my used car purchase. I did not feel pressured at all to buy. They both worked hard to make me comfortable with our deal. I would return to thi More

by Bob M. Jr.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Miklas, Don Reed
Nov 15, 2011 -

Burns Honda responded

Thank you so much for choosing Burns Honda.

November 09, 2011

I had purchased 5 cars from Burns Honda in the past. I have had issues in the past with an attempt of inducing me into purchasing credit insurance and extended warranty, but they were the only Honda deale More

by quoteme08043
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various
Nov 16, 2011 -

Burns Honda responded

Dear Sir, I want to start off by saying I apologize for any inconvenience. It is important to note that we appreciate your continued business. 5 cars is certainly a good amount of cars to have purchased from Burns Honda. In my review of this particular situation it appears we were not able to agree on terms for your trade-in value. I understand you researched your Honda Civic on KBB.com and expected a certain value. I also understand we were not able to view your car in person due to the fact that your car was in a service shop away from our Dealership. I do believe however, the evaluation of your car could have been handled much differently. I also respect that customers often research their cars online through sites such as KBB.com for trade values prior to coming into our dealership. The issue with this site in this event is that it is only a guide and unfortunately cannot account for various complications your Civic had. It is difficult to give an accurate Trade value without seeing the car and to justify a bad car fax with an accident and airbag deployment to another customer interested in buying a previously owned vehicle. Also, after further investigation it appears your Civic was in need of a costly repair involving an ECM module. Again, I believe we could have made a better attempt to view your Civic in person. I'll close by saying I appreciate all reviews. Good and bad. The many good reviews we receive further cement our outstanding performance as an Elite Honda Dealership in NJ. The bad allow us to make improvements to eliminate the possibility of this happening again. Thank you for taking the time to write this review and in the future if you decide to give Burns Honda another chance. I am sure we'll provide the level of service you and every other customer deserve. Brian Krykewycz New Car Sales Manager

November 08, 2011

I recently purchased a new accord and Burns Honda and can't say enough good things about the experience. Chris Kull was our salesman and he was the best...very friendly and informative. He made the who More

by janet5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kull, Tony Stone, Chris Kull
Nov 15, 2011 -

Burns Honda responded

Thank you for taking time to write a review. We are pleased that you had such a great experience at Burns Hodna. We realize that you could have went anywhere and appreciate that you chose us.

November 08, 2011

Both Ed and Steven were very friendly and willing to take the time to make sure everything was explained in detail. They took the extra steps to make contact with my insurance company and all insentives avai More

by jjchevy40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Altman,Steven Imhoff
Nov 15, 2011 -

Burns Honda responded

Thank you for choosing Burns Honda. Please contact us if you have any questions operating your new vehicle. Jim McCormick General Manager

November 05, 2011

Both Don Reed and San Ryan were excellent. Very professional operation who treat customers with respect. Couldn't do enough for their customers to make buying a vehicle a pleasant experience....Wo More

by al lavalley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam ryan
Nov 15, 2011 -

Burns Honda responded

It was our pleasure helping you find the best vehicle for your family. Jim McCormick General Manager

October 30, 2011

This is our 2nd Honda from Burns Honda and just like our first purchase we were pleased with the professionalism of the staff and the dealership. We traded in a 2005 Accord for a 2011 CR-V SE, the dealersh More

by Robin&Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Altman, Ed Altman
Nov 15, 2011 -

Burns Honda responded

Thank you for being a loyal Honda customer. Looking forward to serving your needs in the future. Jim McCormick General Manager

October 30, 2011

Michael explaind everything about the car and answered all my questions. He took me to a safe place for my test drive. He made sure the car was ready checked in on me when I was waiting. Michael seemed t More

by kidsport5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHAEL DIBIASO
Nov 15, 2011 -

Burns Honda responded

Thank you for sharing your experience with our dealership. I am glad to see that Michael was able to provide you with the customer service we strive to give. Jim McCormick General Manager

October 25, 2011

Michael Dibiaso had great product knowledge and was very clear when explains them. He was very patient when explaining the car features. He was a very pleasant person to deal with. More

by Jack Horton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dibiaso
Nov 15, 2011 -

Burns Honda responded

Thank you for sharing your purchase experience. I am glad to hear that you got the treatment you deserve. Looking forward to working with you again in the future. Jim McCormick General Manager

October 24, 2011

we were contacted to see if we were interested in turning in our leased veh for a new vehicle. tersn were acceptable and we have obtained a new leased vehicle. the entire experience was very positive. More

by mjf1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed altman
Nov 15, 2011 -

Burns Honda responded

Glad to keep you as part of the Honda family. Enjoy your new vehicle. Jim McCormick General Manager

October 14, 2011

The 2009 Accord is the fourth vehicle I have purchased from this dealership. Two vehicles were new, one was a used vehicle and the current is a certified used car. Obviously I would not return to Burns Ho More

by mfs215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Miklas
Nov 15, 2011 -

Burns Honda responded

We appreciate your loyalty to Burns Honda. Its customers like you that make our jobs so enjoyable. Enjoy your new vehicle. Jim McCormick General Manager

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