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Burns Honda
Marlton, NJ
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I ventured to this dealership knowing what car I wanted, and with information on the value of my trade-in and the average sales price of the new car I wanted. This dealership beat all other offers, and oth and with information on the value of my trade-in and the average sales price of the new car I wanted. This dealership beat all other offers, and other dealerships have admitted that they couldn't match or beat Burns Honda's offer. That is what I am most satisfied with. I was also satisfied with the salespeople, specifically Mike Dibiaso. He was very much to the point and addressed whatever issue I had directly. Haggling over the price was easy and quick, and the transfer of the vehicles was without incident. All of my questions were answered to my satisfaction. I would return again for another vehicle in the future, as I got a good price, and had an easy experience with one of the worst investments anyone ever makes-getting a new vehicle. More
I decided on a whim to see about purchasing a car. I had never been to nor ever purchased a car from Honda before. I went to the dealership at 3:30 pm on a Saturday. Joey was my Sales Consultant. I was up never been to nor ever purchased a car from Honda before. I went to the dealership at 3:30 pm on a Saturday. Joey was my Sales Consultant. I was upside down in my car and wasn’t sure if I would be able to purchase another car. But after 5 hours (and that was pretty good time considering it was a Saturday), I drove away with a brand new car. This was my first purchase of a Honda. Joey was extremely patient with me, as I hounded him with every imaginable question possible. I wasn't even sure what kind of car I was intersted in, but with Joey's help, he found something that was perfect for me. He was able to get me out of my car and into a brand new Civic Coupe. This was my 7th or 8th purchase of a car and this was absolutely one of the BEST experiences I have ever had at a dealership. There was not a lot of haggling of the price, as I told Joey what I was able to pay and they got it there. Nicole McNamee, Business Manager, stayed until 8pm to ensure I was able to leave the same day with my car. All the paperwork was gone over very carefully and with great patience. At the end of the purchase, there were even hugs given all around. Since I purchased my car, I have received 3 calls from Joey. Two to make sure I was happy with my car. The third to let me know my tags were in. I even received a call from a Manager; don’t remember his name, to see how I was enjoying my car. I also received a number of follow-up emails and 2 surveys. To some people that might seem like a lot and possibly annoying, but this to me showed awesome customer service and follow-up. Again, I have purchased many car thought out the years and have never received follow-up like this, and for me, it’s appreciated. The likelihood of my purchasing another car from them, on a sale of 1-10, is an 11. Great job Burns for your customer service and truly making me feel like you care about your customers. Kim R. More
Mike our salesman and Mel in Finance were great throughtout the entire process. My dad dealt with Mike over the internet and through phone calls. My dad had talked with several dealerships and Mi throughtout the entire process. My dad dealt with Mike over the internet and through phone calls. My dad had talked with several dealerships and Mike was the best at answering his questions and getting back to him. Mel got me an interest rate that was less then the one I got (and I thought the one I got was great!!) More
We went into Burns and talked with Adam. I told him I was thinking about a new Honda purchase but also wanted to go to the competition to drive a Toyota. I went back and forth driving both cars and never on thinking about a new Honda purchase but also wanted to go to the competition to drive a Toyota. I went back and forth driving both cars and never once did Adam pressure me or tell me that the other brand wasn't an equal. I am glad I made the Honda choice, a superior vehicle all around. Adam was great. Thanks to everyone at Burns for making this a great experience. More
It took awhile to put together a deal but it was worth the time and patience. Mitch took me on the best test drive I've ever experienced. He outlined every feature and function of the vehicle, it's perfor the time and patience. Mitch took me on the best test drive I've ever experienced. He outlined every feature and function of the vehicle, it's performance and expectations. Rob was a great communicator online and on the phone. Mitch delivered the car efficiently, made sure I understood the maintenance, setup the bluetooth, and allowed me to take my time inspecting the car on delivery. The aftermarket package I had installed a few weeks later and the level of service was outstanding. I received a brand new loaner car and I couldn't be happier with the leather package and efficiency of getting in and out of there before work. My previous car buying and service experience was so foul I ended up hating the car. I love my new CR-V and have a great feeling about it going forward. I had always expected Honda to be so busy they weren't willing to work for my business but I was so very wrong, Burns Honda proved that to me. I'm really happy and I hope what they are doing right continues for years to come. More
I have purchased 2 Accords from Burns in the last 10 years. Every experience I have had has been exceptional and my experience tonight with Edward Hanekom was no different. I went to Burns on Saturday w years. Every experience I have had has been exceptional and my experience tonight with Edward Hanekom was no different. I went to Burns on Saturday with my Mom just to look at the Accords with the idea that if I could turn in my current Accord and keep my payments where I needed them to be then I would buy a new car that day. Edward was the first to approach me on the sales floor and it was smooth sailing from there on out. We decided that leasing the 2013 Accord was the best option for me and I took delivery tonight. Edward took almost an hour showing me the features of the car and all the bells and whistles and made me feel comfortable throughout the entire experience. He also maintained professionalism and a great sense of humor as well. This, is the first brand new car I have ever leased and I did not feel once that I was being led on or taken advantage of. I left with a new car and a new friend! Thanks to everyone at Burns once again! More
I bought a 2013 Honda Accord EX-L at Burns Honda on New Years Day and it was a great experience in every way. My salesman was Bob Lynch and it was a pleasure to work with him. Bob was well-informed about Years Day and it was a great experience in every way. My salesman was Bob Lynch and it was a pleasure to work with him. Bob was well-informed about the cars and could answer all of my questions, and he was very helpful and fair in the negotiations concerning the price of the new vehicle as well as the value of my trade-in Accord. Bob Lynch was fun, easy going, and congenial, so he helped make buying a car an enjoyable experience rather than a stressful one. I also met Doug Begbie and Jim McCormick, and they were also very nice. Since I teach and coach at Cherokee High School in Marlton, I was happy to be able to buy a car locally and will definitely recommend the Burns Dealership to teachers, students, parents and friends. I love my new Accord and I'm very happy that I bought it at Burns Honda! More
On December 29th I took my daughter to the dealership and I told her that we would just go to look at cars to see what she liked and what kind of price she would have to deal with but we were not ready to bu I told her that we would just go to look at cars to see what she liked and what kind of price she would have to deal with but we were not ready to buy, they would have to be giving the car away. With a very limited budget and her sights set on a accord sport It was the first car she saw in the showroom, then we met this salesman Eduard Hanekom a very clean-cut ,full of life and energetic young man. He was a guy you didn't mind talking to so we sat down to talk numbers he really seemed to listen to my daughters situation and what she could realistically afford we were both comfortable with the way he treated us, no pressure whatsoever and we drove away with the accord sport. Great experience ! More
We purchased a new 2013 Honda Odyssey. We signed up We purchased a new 2013 Honda Odyssey. We signed up for internet pricing from a few dealerships. Burns did not have the best internet price, but We purchased a new 2013 Honda Odyssey. We signed up for internet pricing from a few dealerships. Burns did not have the best internet price, but they essentially matched the best price we received from another dealership. Mitch Shapiro worked with us over the phone and via email, but we arrived later than the time we told him we would and other customers of his arrived at the same time so he introduced us to Mike Dibiaso who then finalized our negotiation with us (fairly painless) and introduced us to Mel in Finance (also very helpful and nice). Overall, a very good car-buying experience and we recommend Burns, both for purchasing (we purchased our 2008 CRV there and traded it in for the Odyssey) and service (we had the CRV there a few times, including for auto body damage after an accident). More
I was helped by Mike D. He was unbelievably accommodating. I could not ask for a better experience in leasing my first vehicle. Mike was able to help me get an affordable price, and made the pr accommodating. I could not ask for a better experience in leasing my first vehicle. Mike was able to help me get an affordable price, and made the process very smooth. I will tell friends and family about my experience with Burns and advise them to stop in for their next purchase. Jim McCormick and the staff at Burns treated me very well, a very classy establishment. Thanks to everyone who helped! More