Burns Honda

I recently sold my previous vehicle, and was in the market for a new-used vehicle to purchase. I was specifically looking at Honda Accords in the 2009-2011 year range. I previously had some dealings wi market for a new-used vehicle to purchase. I was specifically looking at Honda Accords in the 2009-2011 year range. I previously had some dealings with a different Honda dealership, and felt their service was unsatisfactory. After completing a brief web search via Google, I arrived at the Burns Honda website. While browsing the Burns Honda website, I was prompted to chat with a representative. After doing so, I had passed along my information, and I was contacted one day later by Mr. James Thompson. Mr. Thompson was extremely friendly, and after speaking with him I decided to make the trip to Burns Honda to test drive a few of their vehicles. When we arrived, we met with Mr. Thompson who greeted us in a kind fashion. From the moment we met with Mr. Thompson, it was nothing short of a superb experience. Although our experience with Burns Honda as a whole was already in good standing, it was Mr. Thompson's kind persona and diligence that made this experience spectacular. Any questions that we had were promptly answered in a knowledgeable manner, and any type of negotiation was met with fair reasoning. Mr. Thompson is a blue collar "salt of the earth" type of gentleman, and his down to earth attitude makes you feel comfortable when dealing with the stresses related to making a large purchase. Overall, our experience was so great that I am going to recommend him to any friends or family members that are in the market for a vehicle. With his efforts, he has simply won me over as a lifetime customer, and if you decide to purchase a vehicle here, he will most likely win you over too! More

Ed Altman was extremely helpful and informative reviewing all features. Very easy experience. Transaction completed in one day. Would recommend Ed and dealership. Burns was able to add spoiler to car th all features. Very easy experience. Transaction completed in one day. Would recommend Ed and dealership. Burns was able to add spoiler to car that day. More

Mike Dibiaso was great. Great service, efficient process of getting our lease taken care of. Will definitely be back to burns Honda and will work with Dibiaso again. of getting our lease taken care of. Will definitely be back to burns Honda and will work with Dibiaso again. More

I started email contacts with Ed Altman late last year. He was very helpful in finding the exact 2013 Honda Civic Hybrid I wanted. Other dealers said that I might have to wait 2-3 months to get one, as th He was very helpful in finding the exact 2013 Honda Civic Hybrid I wanted. Other dealers said that I might have to wait 2-3 months to get one, as they were not making many this year, since they were coming out so late. Ed was honest and didn't try selling me a bunch of items I didn't want or need. We had phone calls along the way and emails and he was able to find me the only car in the Tri-state area that matched what I wanted. The amazing thing about that, is the cars just came out a few weeks ago. Other dealers totally ignored me, asked if I wanted a 2012 instead, kept calling me during my busy season, etc. Ed and Mitch gave me the right amount of calling and emails. Mitch was there for the assist, even when I was getting upset about other dealers' treatment of my wish to purchase this car. They respected my busy season, yet got me the car in less that 2 weeks after I made the deposit on a holiday! There are still followups after the sale, too. I really appreciated that they were so fast and efficient at the time I had to spend at the dealership. I spent maybe 2 hours over the 2 times I was there, and I had been used to four hour visits at another dealership. Ed even helped arrange for my buyer to get the front bracket put on her 2005 HCH, while I was there completing my purchase. I like that they are offering Online Garage, so I can keep track of repairs and maintenance of my new car. More

EXCELLENT, EXCELLENT DEALERSHIP!!!! I couldn't recommend this dealership enough. They helped me through some rough times with dealing with another dealership that was committing fraud on me... I w recommend this dealership enough. They helped me through some rough times with dealing with another dealership that was committing fraud on me... I was there day in and day out, they worked all day and night to help me, they gave me their personal cell phones, legal advice and were there for me through the whole way! Something that I never would have expected from a car dealership! They did not have to do the things they did for me, they went over and beyond!!! I will ALWAYS Purchase my cars from them!!!!! AWESOME, AWESOME AWESOME! And not to mention the name behind the people! Cant beat a Honda.. Thank you again Harry, Don and Ray for all your help!!! Hope you all are doing well! More

Low to no pressure -- amazingly receptive and friendly. Super affordable and crystal clear lease terms and conditions. Highly recommended. Ask for Adam Wjonar and you will not go wrong. Super affordable and crystal clear lease terms and conditions. Highly recommended. Ask for Adam Wjonar and you will not go wrong. More

The buying experience at Burns was better than any other dealer I had visited. My sales person Ron was easy to deal with and was very straight forward in the negotiation process. The value I received from dealer I had visited. My sales person Ron was easy to deal with and was very straight forward in the negotiation process. The value I received from Burns far exceeded another Honda dealer I visited. This is an honest dealership that stays with the customer after the car is delivered. This was evident when I had an administrative problem with paperwork after the sale. Tony Stone, sales manager and Jim McCormick General Manager took my phone calls and worked tirelessly until the problem was resolved. Both Tony and Jim kept me informed of the progress they were making. Anyone can sell you a car, it's what they do after the sale to assure customer satisfaction that counts. Thank you for a good buying experience. More