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Burns Honda
Marlton, NJ
1,953 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 24, 2014
First they wouldnt take the coupon from their website.They tried saying the discount was already there but I proved to Steve that the website has the price marked as regular prices.A few simple s website.They tried saying the discount was already there but I proved to Steve that the website has the price marked as regular prices.A few simple services turned into a nightmare.Steve made an excuse to keep the car and I found out that they ruined a $600 dollar wheel and called wheel fix to try and fix it.I saw the slip when I was paying and confronted him.A rude beligerant Steve Narleski ask how I knew.I said the paperwork is right there.He then admitted the Mechanic ruined the wheel.I was ticked.They could have been honest and ordered a new wheel.No they are DISHONEST!I demanded the wheel be replaced with one from a new car on the lot.They did but didnt balance the wheel and I had to drive 7 hrs at 50 miles an hour.I has a dealer in Virginia look at it and the didnt balance the wheel and they blew out the rear brake light when they attempted to fix the rear deck which is worse than ever.Then The Service Manager was called in the VP office and They tried saying wheels no longer get balanced.Hall Honda in Va said they never saw that memo and laughed.Save yourself the hassle and Never go to BURNS HONDA SERVICE for anything.Their work stinks and dont even have the integrity to be honest even when the are caught!Whatever they did to my brand new Honda,they made is shake like a rattle.BURNS HONDA SUCKS IN PLAIN ENGLISH!I reported them to Honda and the BBB of New Jersey! More
by dennisinpalass
Employees Worked With
Steve Narleski
January 24, 2014
Tag on an extra $695. for parts that cost about $100 and wont sell the car with out it.Refused to give the overpayment for NJ tax and tags back.I had to fight for it.Told me my trade was going to an auction wont sell the car with out it.Refused to give the overpayment for NJ tax and tags back.I had to fight for it.Told me my trade was going to an auction and thats why they couldnt give me book value for it.It ended up on their used car dealer in Oaklyn and was sold in weeks advertised as spotless which it was very nice and perfectly maintained.This dealership is more underhanded than most! More
by dennisinpalass
Employees Worked With
Mike
January 20, 2014
No matter how badly I had wanted a car, I had been dreading going car shopping, for fear that the salesman would be too aggressive and try to hike up prices and add-ons that I had not originally wante dreading going car shopping, for fear that the salesman would be too aggressive and try to hike up prices and add-ons that I had not originally wanted. (This had happened to me the last time I purchased a car elsewhere). Burns Honda as well as employees Adam Wjonar and Nicole McNamee were very welcoming and made my car purchasing experience smoother than I had ever anticipated. All of my concerns were taken seriously and all of my questions were answered directly, without any avoidance. Once the transaction was complete, Adam took his time showing me all of the great features that they had set up in my new car for me. I walked out of there knowing that I received a great deal on a great car and I would recommend Burns Honda in a heart beat. Thanks guys! More
by Herquet
Employees Worked With
Adam Wjonar, Nicole McNamee
January 19, 2014
Before buying a car, we researched what cars had a combination of safety, fuel economy, and affordability. From talking to many others, Honda Civics have always lasted a long time, are one of the safe combination of safety, fuel economy, and affordability. From talking to many others, Honda Civics have always lasted a long time, are one of the safest cars on the market, and get great mileage. We had had good experience with Burns Honda before, so went again and had a wonderful dealer Adam, who was a great salesman - friendly, honest, and professional, and gave us a price to match the lowest we had found at a competing location. If we are ever in the market for a new car (but who knows, because I've heard these Hondas last a long time!), we will definitely shop there again. More
by hcivic13
Employees Worked With
Adam Wjonar
January 07, 2014
This is by far the best Honda dealership in South Jersey. My experience was very gratifying and Jim, Ed and Nicole were very knowledgeable and friendly. They explained everything to me, helped me make a de My experience was very gratifying and Jim, Ed and Nicole were very knowledgeable and friendly. They explained everything to me, helped me make a decision and I went home extremely happy. I would recommend this dealership to everyone I meet. Thank you all for a great buy and a great experience in buying a new Honda CR-V. More
by JPR1940
Employees Worked With
Jim McCormick, Ed Altman, Nicole McNamee
January 03, 2014
If you're looking to buy a car without the 'Heavy Salesman Pressure'....then, I highly recommend you go to Burn's Honda in Marlton, New Jersey and ask for the Sales Professional,......Craig Pfeiffer! Salesman Pressure'....then, I highly recommend you go to Burn's Honda in Marlton, New Jersey and ask for the Sales Professional,......Craig Pfeiffer! Mr. Pfeiffer is not only knowledgeable, from his years of experience with selling cars, but, his friendly and patient mannerism made my task with purchasing a car an enjoyable experience. He took the time to find me the 'exact' car, with all the features I wanted in it. Throughout the purchase process, Mr. Pfeiffer was there every step of the way.....answering any questions I had in regard to all the new technology features to following up with making sure the transaction with registering my car and handling the transfer of the tags was completed. Craig Pfeiffer, is the gentleman you want to assist you on your next vehicle purchase. He is an asset to Burns Honda dealership. Overall, my experience was a pleasant one. I received a decent trade-in value on my old Honda and they met my purchase price of my new purchase vehicle. Plus, the whole staff treated me as a 'Special Customer'; not just another customer. I, definitely, will recommend Burns Honda to my friends and this will be the dealership I will return for future Honda Accord purchases! Thank you, again. More
by pgennell
Employees Worked With
Craig Pfeiffer
January 03, 2014
After initiating an internet search for Honda Odysseys I was first contacted by Mr. Altman at Burns Honda. He offered courteous, professional, and competitive assistance. I was later contacted by several was first contacted by Mr. Altman at Burns Honda. He offered courteous, professional, and competitive assistance. I was later contacted by several other dealerships. My questions to each dealer representative were answered in various ways, but none quite as clearly and directly as Mr. Altman's. He was not pushy, but responsive. When we spoke by phone, he was forthcoming. I narrowed my search to Burns and one other dealership. As it turned out, we decided to meet with Mr. Altman and we're not disappointed. He was able to meet our expectations and from all of my research, I believe we negotiated a very fair price with a minimum of angst. I would highly recommend contacting Mr. Altman in your search for a new or used Honda. Although I initiated my search via the internet, I never felt that I was receiving "cut and paste" replies from him, as I did from other dealers. Give he and Burns Honda a chance to work with you. More
by 2GnGnCO
Employees Worked With
Ed Altman, Michael Dibiaso
December 28, 2013
Bought 2009 odyssey CPO from burns in June 2012 had 33,000 miles on it.buying experience was fine like most people have experienced.but after few weeks, noticed vibrating when driving between 40-50mi/h 33,000 miles on it.buying experience was fine like most people have experienced.but after few weeks, noticed vibrating when driving between 40-50mi/hr,also the van jerking when changing gears.found on line many people have same problem due to torque converter defect. In and out dealer every week over a month,phoned the manifacture,test drive with honda rep and service mans.been told lots of excuses.but they are on the same page:the car is fine even it's vibrating and jerking. Now after a year and half situation getting worse every day,really worried when riding with two smal children.normally I don't trash other people's business ,because I know how hard to build up a reputation.but I have to get this out.after 4 Hondas I'm done. More
by XinChen
Employees Worked With
Steve Jensen
November 22, 2013
Burns Honda is the first place you should go, when looking for a new or used car. I guarantee, it will be your first and LAST stop. They really work for YOU, and want to make it work. They want you looking for a new or used car. I guarantee, it will be your first and LAST stop. They really work for YOU, and want to make it work. They want you to leave with that new/used car that you've got your eye on. I've never been to a dealership where I felt so comfortable... No pushy people, no intimidation, no rushing. My sales person was very friendly and accommodating - He didn't try to put me in a car that I didn't want or like. He gave me time to look around and get a feel for what I really wanted. There are not many places like this anymore - I've been to dealerships where they're breathing down your neck and are trying to rush a sale. I never felt like that here. When it came to financing, Burns didn't make me feel inferior. My credit wasn't AWFUL, but it wasn't PERFECT. Burns worked the numbers for me and did what they had to do to make it work. I was so grateful for that... and not used to it. A few years back, I went to a dealership where the sales person didn't even ATTEMPT to see what they could work out for me. That was the first time, a sales person ever let me just walk right out the door, without trying to help me. I'm already recommending Burns Honda to everyone I know... I can't imagine I'd buy another vehicle anywhere else. More
by Dawn76
Employees Worked With
RAY KOLLMAN, Harry Fisher
November 13, 2013
I used the internet quote and the whole process was very pleasurable, and the sales rep was very knowledgable too. I would recommend this dealership if you were looking to buy. There were many choices they pleasurable, and the sales rep was very knowledgable too. I would recommend this dealership if you were looking to buy. There were many choices they had in stock. More
by William R
Employees Worked With
Alex Arena
