Burns Honda

Highly recommend this dealership. Our saleman, Ed Altman, was super professional, polite and answered all our questions honestly and thoroughly. Even though we were only buying a little Honda Fit at what was was super professional, polite and answered all our questions honestly and thoroughly. Even though we were only buying a little Honda Fit at what was probably a marginal profit we were given great personal attention, above and beyond, like we were buying a Pilot at MSRP. Whenever I bought a car from a dealership in the past, it always felt pushy, insincere and phony, and it was refreshing to not feel that way during our transaction. I wholeheartedly recommend Burns Honda anyone in the market for a new Honda! More

Burns Honda in Marlton by-far have the nicest staff. From the moment you enter the premises you are greeted and are not bombarded by a sales person pressuring you to make a purchase. Everyone at Burns seem f the moment you enter the premises you are greeted and are not bombarded by a sales person pressuring you to make a purchase. Everyone at Burns seem friendly and ready to help when you are ready. I recently purchased my second Honda. I went from a civic to an accord and sales rep Adam Wjonar did a tremendous job helping me choose a car that best fit my needs and budget. Adam went above and beyond to make sure I was happy by showing me car after car. the test drive with Adam and my family was fun and full of facts about the car. He compared the features the model I was currently driving versus the other models I had in mind to give me the best insight on the car to make it easier when it came to down to choosing THE CAR! After all the test driving and choosing of vehicle, we began the financial portion of the sale. Adam once again went above and beyond to make sure I got the best deal possible and was comfortable with my payments and finances,he truly made me feel like he had my back and not just trying to sell me a car. During our couple of hours at Burns, the staff made sure we had water at all times and that we were comfortable. Adam worked quickly with the help of the business manager Patrick McMahon who also made sure I was comfortable with the financial part of the deal. Patrick made sure I walked out with all the perks Burns had to offer and that it all stayed within my budget. This is my second experience with Burns Honda in Marlton and both visits have met my high expectations of customer service. Even after my purchases at Burns, I feel 100% welcomed and happy with the customer service the sales and service department have displayed to my family and I during our visits. More

******************************************************** ************** For those of you who don't want to read about my full experience, just know this: GO SEE RON MARCHESANI AT BURNS HONDA. If you want to ************** For those of you who don't want to read about my full experience, just know this: GO SEE RON MARCHESANI AT BURNS HONDA. If you want to be treated like a valued customer - a human being - go see Ron. He's honest, responsive, true to his word, knowledgeable, helpful and will be with you every step of the way. My experience with him was completely hassle free; I'm not sugar coating or looking through rose-colored glasses, I'd even go so far as to call it a pleasure. For someone who began this process thinking dealers would try to play games with me or talk down to me as a young professional female, I was surprised my experience with Ron was the opposite - totally on the up and up. ********************************************************************** MY (DETAILED) STORY: I emailed about 10 different dealers in the area asking for quotes for a Honda CRV EX-L without options. Everyone emailed promptly with their quote for the price of the car. Where I began to weed out dealers was when I asked for written out-the-door prices. Some wouldn't email the OTD cost, that they would only provide them over the phone or if I came for a visit. No thanks; I need it documented, so you're off the list. The list of dealers started to dwindle. Ron Marchesani at Burns Honda in Marlton, NJ was the first person to email me back with an OTD price, which put him in my good graces immediately. I wasn't immediately sold on going to Burns because I had to do my due diligence and get estimates from other dealers to find the fairest price. I thought I had found that with another dealer and even went into their facility with the intention to buy my CRV right then and there. Well, they didn't have my vehicle there even though I told them what I was coming in for. They asked if I wanted to test drive the same model as the one I would be getting; I told them No, I wanted to test my actual vehicle. That wasn't happening that night. Then we moved onto the price. They refused to remove options I didn't ask for but which they took it upon themselves to install and tack onto the price. Their sales manager wouldn't budge, saying their price was very aggressive and they couldn't do anything for me. Well, I walked out. He called me a couple days later, saying he wanted the sale but still wouldn't budge on the removal of the options. I felt he was trying to wear me down and he was certainly talking down to me. I was starting to get desperate for a car. My insurance company would be taking away my rental soon. I began emailing more regularly with Ron at Burns Honda. I told him the car I wanted, the color, no options, and the OTD price I wanted. I indicated that if he could make that happen, then the sale would be his. RON MADE IT HAPPEN. He actually undercut my lowest quote. Being a skeptic, I asked him if the OTD price he gave was true out the door and he said yes. I made plans to go see him, even adding a last minute option to the car, which I hadn't planned to do. I took the day off from work and even returned my rental car - I had a good feeling about my visit this time around and I'm one to trust my gut. When I got to the facility, Ron was already by the welcome desk by the front door. He walked my sister and me back to his cubicle (which was tidy and clutter-free - I was paying attention). He took some very basic information and then we set out to test drive the vehicle I wanted to purchase. Before I even arrived for my appt, Ron had the vehicle parked and ready to go within mere steps of the rear entrance to the dealership - talk about prepared. We went for a test drive. He told me about the car features in greater detail than my first test drive a couple weeks earlier at a different dealer. When we got back to the facility, the wheels were in motion. The price we agreed upon was honored. Honda was having a financing special, and b/c I knew I had the credit to qualify for it, I knew that 0.9% for 36 months was my financing choice. No one at Burns, including Ron, tried to confuse me with numbers. There was ONE number - the OTD price. They simply let me know what my monthly payment would be based on that OTD price and my financing, making sure I was comfortable with the monthly figure. While we waited for the finance agent to become available, Ron took care of adding my car to my insurance policy. He even showed me more features of my car, programming my bluetooth for use and adding his cell phone number, which he said to call if I had any questions POST-purchase. Finally it was my turn for the last piece of the puzzle - financing. I thought I'd get a huge sales pitch about extended warranties and other protection plans but nope! Mel, the finance agent, simply asked if I wanted it and when I said no, that was the end of that conversation. He didn't try to upsell me or push anything on me. I read and signed my papers and voila! That was it. I had a new car. Ron walked my sister and me out to my new car, which was all prepped and ready. He shook hands with me with a warm smile and thanked me for my business. I would come to discover he even tossed in a couple extras that he didn't tell me about but did it because he wanted it to be a nice surprise. If you've made it this far in the review and are in the market for a Honda, please do yourself a favor and go see Ron Marchesani at Burns Honda. I don't live close to Burns Honda but I'd go back (to Ron) for another Honda in the future. Ron will treat you with respect and is a genuine guy; no phoniness about him. I'm a very happy customer, love my new car and despite a few hiccups with other dealers earlier, I came away with exactly what I wanted, for a fair price and from a salesperson I can unequivocally recommend to others. More

I recently purchased a 2014 Civic EX-L from Burns Honda. James Rush, the salesperson, was a pleasure to work with and I would highly recommend him to anyone buying a car. From beginning to end, James was ex James Rush, the salesperson, was a pleasure to work with and I would highly recommend him to anyone buying a car. From beginning to end, James was extremely knowledgeable, patient, attentive, respectful and responsive to all of my needs. Upon delivery of the car, James continued to extend his excellent customer service by programming the car with my desired settings and showing me hands-on how to use all of the features. Overall he communicated everything very clearly and addressed any concerns I had at all stages of the process via phone, e-mail and even text messages. From a price perspective I know for certain that no other Honda dealership would have given me a better price than Burns since I had called nearly every one in a 25 mile radius to comparison shop. The price agreed with Burns Sales Manager, Frank Sorrentino, was fair, reasonable and by far the best I could find anywhere. A big thank you to both James and Frank for exceptional customer service through every stage of the process. Both are highly recommended! More

I have never had a better car buying experience than buying my used Honda from Craig Pfeiffer at Burns Honda. He was friendly, respectful and very efficient in everything he had to do. I was dreading th buying my used Honda from Craig Pfeiffer at Burns Honda. He was friendly, respectful and very efficient in everything he had to do. I was dreading the prospect of going from dealer to dealer looking for the car and the price that I wanted, but he made it very easy. It was truly a pleasure doing business with him. More

I requested quotes from multiple dealerships prior to my purchase of a 2013 Honda Civic. Initially, Burns Honda came back with the highest quote. I wrote to Ed Altman and asked if Burns would be willing to purchase of a 2013 Honda Civic. Initially, Burns Honda came back with the highest quote. I wrote to Ed Altman and asked if Burns would be willing to come down in price compared to some of the other quotes I was offered. Ed asked that I come in for a test drive so that we could discuss. And I'm very glad that I did. Ed was so friendly and made me feel comfortable with my first new car purchase. Ed worked with me and the Burns sales staff to reach a deal that was agreeable with my budget. I love my new car, and I'm so happy that I purchased with Burns Honda. More

Thanks you Ron Marchesani and the entire Burns Honda Team for making the process so easy. Ron, you were a pleasure to work with and your flexibility with my crazy schedule was very much appreciated! I LOVE for making the process so easy. Ron, you were a pleasure to work with and your flexibility with my crazy schedule was very much appreciated! I LOVE my new CRV!! More

Ron was wonderful from start to finish. He was friendly, honest and very knowledgeable about the car and its features. Ron also worked with us on price and was very competitive with other dealerships. My honest and very knowledgeable about the car and its features. Ron also worked with us on price and was very competitive with other dealerships. My husband and I were also impressed with the finance department at Burns Honda. They were also honest and upfront and we got a great rate! More

Looking for an HONEST dealership? Yes, Burns Honda is the one! I'll tell you why... After talking with 2 other Honda Dealerships I decided to call Burns Honda. I'm glad I did because I was not haras the one! I'll tell you why... After talking with 2 other Honda Dealerships I decided to call Burns Honda. I'm glad I did because I was not harassed like the other dealerships. I met with Ron Marchesani who is professional, friendly, knowledgeable about the car, and patient. I had my son [40 yrs. old] with me who asked a few questions. His questions were answered thoroughly and professionally. The price quoted was also better than the other 2 dealerships in Philly. The amount my car was appraised for was fair. During the test drive Ron Marchesani explained the Honda Accord thoroughly, WITHOUT rushing. After the test drive and demonstration of some features I was ready to talk business. I then spoke with Michael Dibiaso who was NOT pushy. Actually the experience was pleasant and we came to a deal rather quickly. Again, I felt as though I was not taken advantage because I am a female. I was now ready to talk to the "Money Man." Next step was to sign papers with Mel Gutierrez [Finance Director]. I must say, I have purchased 2 cars in the past and have never had the contract or extended warranty explained so thoroughly. Again, he was patient also. I have been "wowed" so I signed on the dotted lines. After returning home with my new 2014 Honda Accord V-6, I called Ron Marchesani 3 separate times to ask questions. He was patient and answered EACH question. To sum up this dealership and my experience with purchasing a new car, the words I use are: Professional, Friendly, Honest, knowledgeable, and Patient. If you are looking to buy a car, my recommendation is; BURNS HONDA, MARLTON, NJ. More