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Burns Honda

Marlton, NJ

4.9
1,856 Reviews

325 N. Route 73

Marlton, NJ

08053

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Showing 1,856 reviews

December 18, 2012

Our relationship with Mike Dibiaso began with his prompt email response to my request for the price range of a 2013 CR-V. His phone call came next to set up an appointment to see the car and take a test dri More

by Charlotte Borg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McCormick, Michael Dibiaso
Jan 04, 2013 -

Burns Honda responded

Thank you for your positive feedback Charlotte! We pride ourselves on customer satisfaction and make sure it is our number one priority. We know you will enjoy your Mountain Air Metallic CR-V!

December 11, 2012

I had researched other dealerships to inquire about trading in my 2012 Honda Accord. Michael Debiaso was quick to respond to my request. He was very professional and answered all my questions and con More

by rdeberardinis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dibiaso
Dec 18, 2012 -

Burns Honda responded

We are very pleased to hear about your positive experience with Burns Honda. We always appreciate the feedback we receive from our loyal customers. We hope the 2013 Honda Accord treats you well. Please don't hesitate to come in and visit us again soon!

December 03, 2012

worst customer service out fo the 4 honda dealerships i have ever incountered .... i did buy the car from here but want to warn everyone that read this be very aware that the people that work there are rud More

by usuck1124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Pfeiffer
Dec 17, 2012 -

Burns Honda responded

Your goal is the same as mine, I don’t want anybody visiting our store, whether they decide to buy here or not, feeling as if they were not treated well. My name is Bill Beairsto (865)983-0600 x2129 or wbeairsto@burnshonda.com. I am the direct supervisor of Craig as well as the senior manager in the used car dept. I've been with Burns Honda since 1996 and from the first day I have been taught to “treat each customer as if they were invited guest in our home” and admittedly, unfortunately, there have been times when we have slipped, but I feel how we attempt to resolve and learn from a customer issue is what sets our dealership apart from others. We are not perfect but it gives us a goal to strive for each and every day. By your email it is clear that you do not feel as if you were given the proper treatment, and for that I sincerely apologize. If you feel comfortable enough to contact me personally I would welcome the opportunity to listen to the particulars of the transaction. I can’t undo what was already done, but if I can learn and coach my salespeople on how not to let this happen again, I feel as if it would go a long way in achieving our common goal to not have others feel as if they were not treated fairly or courteously. I look forward to speaking with you and hope I can restore the confidence you should have in us as your dealer not only in this purchase but hopefully in the future. Regards Bill Beairsto

December 03, 2012

The reason I would recomened this dealership is the knowledge that the salesman has about the car. I also appreate that everything I needed was already set up in the car for me (phone Raidio). The sale More

by Michael Pontonio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dibiaso
Dec 18, 2012 -

Burns Honda responded

Michael, we are so happy to hear about the great service you received on your visit to Burns Honda! We pride ourselves on our knowledge and love for Honda. Come back and visit if you need anything at all.

November 26, 2012

Ed was a great salesman. He didn't push anything and was very upfront and friendly. I gave him a figure I was aiming for and he worked with me and gave a lot of incentives to get it as close as possible. More

by christopher.liano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Altman
Dec 18, 2012 -

Burns Honda responded

Thank you for your feedback! Customer satisfaction is our number one priority. We hope you are happy with your Honda and come see us if you need anything!

November 16, 2012

Very customer-friendly dealership. Ed Hanekom was attentive, courteous and efficient. He thoroughly explained the vehicle I bought as well as clearly outlining the dealership's other services. I wo More

by CBFLAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2012 -

Burns Honda responded

Thank you for your kinds words! Customer-friendly, attentive, courteous and efficient is exactly how we would like to be described. We appreciate your feedback and hope that you will come see us again soon!

November 15, 2012

I strongly recommend Burns Honda to any one looking for a new or used automobile. I bought my first Honda from Burns in Feb. 2011 - a new 2011 CRV. After working with them in service for the first year, as w More

by bfurlano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirby Harms, Steve Jensen, Michael Dibiaso
Dec 18, 2012 -

Burns Honda responded

What a great recommendation, thank you so much! We are happy to hear you continued to trust in Burns Honda. We hope your Honda Pilot and Honda CR-V are treating you very well. We are always here to help, so when you're ready for your third Honda purchase, you know where to find us.

November 11, 2012

This was my first experience with buying my own car and I couldn't have asked for a better dealership or a better sales representative. Our rep, Joey, was amazing in helping us out in every way and explainin More

by MeghanDoolittle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Nahama
Dec 18, 2012 -

Burns Honda responded

Thank you for your feedback, Meghan! We are so glad you came to Burns Honda for your first car buying experience. Customer satisfaction is something we pride ourselves on. Please come back and visit us if you need anything or have any questions!

November 06, 2012

Mark Foley and Nicole McNamee made my car buying experience the best I have ever had.I was only thinking about buying a new car for my wife. I went on a site to see how much my trade in was worth an More

by BIll Burton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Foley, Nicole McNamee
Dec 18, 2012 -

Burns Honda responded

What a great experience you shared, Bill! It sounds like you really got the help you needed from the people you were in contact with at Burns Honda. We are so glad everything worked out for you. We can't wait to see you whenever you are in the market for a car again!

October 28, 2012

Our experience of buying the car was very nice. Our salesman Eduard was very friendly and detail oriented. He explained all functions of every button in the car, he did not leave anything out. He answ More

by voytek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole McNamee
Dec 18, 2012 -

Burns Honda responded

Thank you for your feedback! We strive to keep our customers satisfied. We hope you will visit us again soon!

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