Burns Honda

Purchased a car Ver friendly and helpful staff. I was in and out quickly and felt very comfortable there. I would definitely recommend them to "dealer wary" car shopp Ver friendly and helpful staff. I was in and out quickly and felt very comfortable there. I would definitely recommend them to "dealer wary" car shoppers More

Craig Pfeiffer is awesome! I have to say that the process involved with a vehicle purchase does not exactly rank high on my fun list, but Craig Pfeiffer made my experience at Bu I have to say that the process involved with a vehicle purchase does not exactly rank high on my fun list, but Craig Pfeiffer made my experience at Burns Honda the best car buying experience I have ever had! After spending more time in my car quest this week than at my full time job, it was all worth it to have ended my search with Craig and a CR-V! Craig was easy going, honest, personable, and straight forward. He took the time not only to listen to what was important to me, but also took the time to make conversation with both me and my father. To walk out of a car dealership not only feeling that the salesperson is focused on your best interests, but to also feel that there was a human approach to sales, was refreshing! I cannot imagine dealing with another dealership or salesperson after experiencing Craig's approach and meeting all of the friendly team members at Burns Honda! Thank you, "A new loyal customer" More

Recall by Honda for airbag replacements (second review) After the first replacement of my driver's and passenger airbags, and at the end of my fourth trip to Burns Honda (I live over one hour away from deal After the first replacement of my driver's and passenger airbags, and at the end of my fourth trip to Burns Honda (I live over one hour away from dealership), I believe the problem is finally resolved. At the end of my third trip for a resolution of the problem, it became evident to the service department and me, the problem could not be fixed that day and I would have to leave the car with them over the weekend. They told me they would replace the entire horn/airbag assembly. The car was in the service department from Saturday until the following Wednesday. They gave me a loaner car for that time period. A new horn/airbag assembly was installed since they were convinced the new assembly was the only answer. Burns Honda was apologetic to me for all the problems associated with this situation. It was a long frustrating and inconvenient four weeks, but Burns did finally take care of the problem. That was a few weeks ago and the problem appears to be resolved, at least as of the writing of this second review. I want to thank Dave Kull and Chris Belle for their assistance with this very frustrating problem. They worked with me and followed up until it was resolved. More

Great car buying experence Knew what i was looking for and had a general idea of price, mark Foley and myself talked , took car (CRV) for a test drive, We came back, Mark came b Knew what i was looking for and had a general idea of price, mark Foley and myself talked , took car (CRV) for a test drive, We came back, Mark came back with a deal which I thought was very good. Bought car right then. More

Pleasant car buying experience Buying a car is a hassle, but with the help of Ed Altman and manager Mike Dibiaso it wasn't bad at all. Ed is friendly and helpful and he is a no pre Buying a car is a hassle, but with the help of Ed Altman and manager Mike Dibiaso it wasn't bad at all. Ed is friendly and helpful and he is a no pressure salesguy. I would highly recommend this dealership. And I got a great price on my 2016 Honda Fit leftover. More

Friendly Dealership without the attitude. First let me say I only went for a test drive to see if I wanted a CRV and 4 hours later I drove home in a new car. Ed Altman is a friendly salesman First let me say I only went for a test drive to see if I wanted a CRV and 4 hours later I drove home in a new car. Ed Altman is a friendly salesman who went out of this way to find the 2017 CRV AWD EXL in the color that I wanted and at a reasonable price. And he knows about the CRV and the options. He showed me how to set up my phone to connect to the car, set the radio stations I listen to and explained some of the options and settings. I was at another Honda dealer that is in MY area and the salesman showed me a car in the lot. When I asked about the price he just points and the sticker and says that's the price. NO "lets go inside and talk about the price or a deal”. Well they lost a sale with that attitude. So I drove 26 miles to Burns Honda and they got the sale. Being a 4 time former Subaru owner all I have to say about the CRV is WOW. I believe the 2017 CRV is a home run in style and options. It handles like a dreams and has plenty of pick-up and is in my eyes pretty luxurious. I was telling others it’s the “ little things “ that make the CRV a winner for 2017 and Burns Honda a great dealer. Bye Bye Subaru! More

They honored their price quote even with mistake They prepared a quote for work to be done on my 2006 Pilot. They honored the initial price quote even though they had made a mistake in the quote (in They prepared a quote for work to be done on my 2006 Pilot. They honored the initial price quote even though they had made a mistake in the quote (in my favor) for the work to be performed. Never had any issues with Burns Honda and will go back in the future. More

Purhasing a new vehicle after 14 years. Make an appointment with rep. ( Pat Hee ). He explained all the features, took us on a test ride. Very knowledgeable person, with a great sense of hu Make an appointment with rep. ( Pat Hee ). He explained all the features, took us on a test ride. Very knowledgeable person, with a great sense of humor. Because of his presentation and help we purchased a 2017 Honda CR-V EX-L. My previous Honda Oddessy 2013 is going to my son-in-law, best car I ever purchased. Still running well after 186,000 miles. More

No nonsense, and all straight talk I haven't had a car payment in over 20 years, so I'm probably the least attractive sales prospect to any sales associate. I confessed this fact immed I haven't had a car payment in over 20 years, so I'm probably the least attractive sales prospect to any sales associate. I confessed this fact immediately to John Hughes, who never batted an eyelash and immediately found out what my parameters were for a new car lease. He never tried to upsell me, and always checked to see what I really wanted in a new car. Thanks to his sensitive and commonsense attention, I drive a 2017 Honda Civic that I love, with a monthly payment that fits my budget perfectly. I would recommend John to my closest friends and family - and I think other sales associates could stand to learn a thing or two from him as well. More