Burns Honda

Purchased car Brian Young is was very helpful when I bought a new car from Honda. He taught me all features in the car such as Apple car play etc. Great person!! Brian Young is was very helpful when I bought a new car from Honda. He taught me all features in the car such as Apple car play etc. Great person!! More

2017 Honda Civic Coupe Lease My parents and I came here today so I could lease my first car and it went great! Everyone was so friendly and made it a wonderful experience. I got a My parents and I came here today so I could lease my first car and it went great! Everyone was so friendly and made it a wonderful experience. I got a great deal on my new car and everything went so smoothly and quick! More

Buying a USED car? We were DELIGHTED w/ the service and flexibility we found at Burns USED Honda. Although our initial dream car was swooped up in a matter of 48 hrs (o We were DELIGHTED w/ the service and flexibility we found at Burns USED Honda. Although our initial dream car was swooped up in a matter of 48 hrs (our fault for waiting)....they were able to find another comparable car by that Monday. We bought on Thursday!!!! More

Amazing I have never felt so taken care of! Everything was at my best convenience, with me in mind, and what I thought would be a difficult time was actually I have never felt so taken care of! Everything was at my best convenience, with me in mind, and what I thought would be a difficult time was actually a breeze! Thank you! More

Emergency tire repair There was a nail in my tire and it was completely flat. After AAA put on the spare I took it right over to Burns Honda. It was just starting to snow a There was a nail in my tire and it was completely flat. After AAA put on the spare I took it right over to Burns Honda. It was just starting to snow and I did not want to ride on a donut all weekend. Chris Bledsoe took care of it right away. The nail was in the middle of the tire so they were able to plug it. While the car was there Chris had them look at all of the tires just as a precautionary measure. He gave me a complete report about the tread depth of all of the tires and how they were wearing. Not all dealers go above and beyond like Chris did. I've been a customer at Burns Honda for about 20 years and have had nothing but great service. More

A pleasant experience! I had the pleasure of working with Ed Altman and Nicole McNamee! Ed was pleasant to work with and very knowledgeable! He was also willing to work with I had the pleasure of working with Ed Altman and Nicole McNamee! Ed was pleasant to work with and very knowledgeable! He was also willing to work with me to reach a mutual agreement! Truly, a pleasant experience!! More

Burns got it done We went in because of a flyer we received in the mail, promising a great deal on an accord. We went in expecting "a catch" , but there wasn't one. We We went in because of a flyer we received in the mail, promising a great deal on an accord. We went in expecting "a catch" , but there wasn't one. We got a great deal. No hidden costs. Just a good deal as promised! We have dealt with many dealers over the years and Burns Honda gets a big thumbs up. A huge thank you to our sales person, Charlie Lim. He was great! He was efficient, knowledgeable, and made the process painless. More

Purchased a car Ver friendly and helpful staff. I was in and out quickly and felt very comfortable there. I would definitely recommend them to "dealer wary" car shopp Ver friendly and helpful staff. I was in and out quickly and felt very comfortable there. I would definitely recommend them to "dealer wary" car shoppers More

Craig Pfeiffer is awesome! I have to say that the process involved with a vehicle purchase does not exactly rank high on my fun list, but Craig Pfeiffer made my experience at Bu I have to say that the process involved with a vehicle purchase does not exactly rank high on my fun list, but Craig Pfeiffer made my experience at Burns Honda the best car buying experience I have ever had! After spending more time in my car quest this week than at my full time job, it was all worth it to have ended my search with Craig and a CR-V! Craig was easy going, honest, personable, and straight forward. He took the time not only to listen to what was important to me, but also took the time to make conversation with both me and my father. To walk out of a car dealership not only feeling that the salesperson is focused on your best interests, but to also feel that there was a human approach to sales, was refreshing! I cannot imagine dealing with another dealership or salesperson after experiencing Craig's approach and meeting all of the friendly team members at Burns Honda! Thank you, "A new loyal customer" More

Recall by Honda for airbag replacements (second review) After the first replacement of my driver's and passenger airbags, and at the end of my fourth trip to Burns Honda (I live over one hour away from deal After the first replacement of my driver's and passenger airbags, and at the end of my fourth trip to Burns Honda (I live over one hour away from dealership), I believe the problem is finally resolved. At the end of my third trip for a resolution of the problem, it became evident to the service department and me, the problem could not be fixed that day and I would have to leave the car with them over the weekend. They told me they would replace the entire horn/airbag assembly. The car was in the service department from Saturday until the following Wednesday. They gave me a loaner car for that time period. A new horn/airbag assembly was installed since they were convinced the new assembly was the only answer. Burns Honda was apologetic to me for all the problems associated with this situation. It was a long frustrating and inconvenient four weeks, but Burns did finally take care of the problem. That was a few weeks ago and the problem appears to be resolved, at least as of the writing of this second review. I want to thank Dave Kull and Chris Belle for their assistance with this very frustrating problem. They worked with me and followed up until it was resolved. More