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Burns Honda
Marlton, NJ
1,857 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,857 reviews
June 27, 2016
A total nightmare. I really want to be able to write an excellent review of Burns Honda, because, in the past, they helped me with a used Honda Accord we bought for my d I really want to be able to write an excellent review of Burns Honda, because, in the past, they helped me with a used Honda Accord we bought for my daughter. In January, 2016, I purchased a Honda Civic Touring from a young, personable man in the Marlton location. I should have bought the car at Turnersville, because I got an internet price from Honda of Turnersville and told the salesman I would buy the car at Burns if he matched the price. He said the Honda Civic Touring was a premium automobile and they would not match the price. Luckily, he quickly assessed that he had made a strategic mistake and got his manager involved. The sales manager quickly told me they would, in fact match Turnersville's written quote. I in turn, purchased a 100,000 mile Honda Car Warranty, some stupid glass etching product (for which I never got the documentation) and avoided some other aftermarket up-sells. I will say the Business Manager/rep (Bill Bianco) who handled my sale was excellent. He was honest, efficient and knowledgeable. It is now six months later, and I am stuck with one of Honda's biggest problems in years, the Infotainment module in the 2016 Honda Touring. The unit, which is basically an Android tablet (from the research I have done), is prone to malfunctions so much that in every review its functionality is mentioned. The problem is known to Honda and I was stupid because I trusted the reputation of the dealership. The unit is prone to lockup--it will lose functionality. Some say it is related to the remote starter, some others say that Android Car Play causes issues....the basic fact is Honda designed the climate control, the enhanced safety features-the radio/IPHONE/satellite radio features all around this tablet. It is so bad, I would be embarrassed to sell this unit. In the past week, the radio locked up twice and the speakers (specifically the 450W subwoofer) developed a rattle or a sound that sounds like it is fractured. Of course it is intermittent No worries, I checked the internet, and sure enough other Civic Touring owners have the same problem. I have taken the car back to Burns three times for this problem and each time I get this look from my service manager that I am half-crazy. As the consumer, I at least get the feeling that the Service Manager doesn't care one bit if he fixes the problems or not. That feeling is why I am posting this review. Today, I asked to know when I could speak to a Honda representative. He basically told me that I couldn't. I went up front to Happy Sales Land and asked where the General Manager of the Dealership might be. The salesman acted like I was speaking Portuguese (no disrespect to the Portuguese language or people)......Sales Manager? Really? You want to talk to someone who might care about the customer experience? What a ridiculous idea. . So one last illustration of the ambivalence of staff to customer's needs. I saw the Courtesy Shuttle and approached the Driver. He said he would talk to his boss, but he would be happy to take me to Berlin NJ (8.5 miles from the dealership--I know, because I ended up taking UBER). He was animated, courteous and almost left me with the impression that someone at Burns cares about the Customer Experience. Oops....so wrong. 2 minutes later, a young man, clearly a supervisor (he had a radio, lol). Instead of saying you are probably not familiar with our System, but normally your Service Representative coordinates your courtesy transportation......He basically said, go find your Service Rep and get checked in. Nice. A perfect ending to a perfect Customer Experience. More
by phitchens
Employees Worked With
William Bianco, John McKeen
June 15, 2016
Best service around - not your typical salesman approach There is no question as to where I would go to lease my first car - Burns Honda is a unique dealership that truly cares about the person who will be d There is no question as to where I would go to lease my first car - Burns Honda is a unique dealership that truly cares about the person who will be driving the car. Back in 2010 my family leased (and then purchased) a Civic from Joey Nahama; then in 2011 my grandmother purchased a used CR-V also from Joey. When it came time to get my own car (first as a professional) I knew I would go with Honda. Everyone who I interacted with at Burns was courteous, genuine, and informative; Joey took the time to show me different options, explaining why he believed I would be happiest with CR-V. As a recent graduate, the programs are very helpful and made my decision to choose Burns Honda that much easier. Bill took his time to explain all of the finance options and never came across as if he was going through a "standard pitch." From start to finish I will continue to recommend Burns Honda to friends and family. More
by Anna G
Employees Worked With
Joseph Nahama, William Bianco
June 08, 2016
Bad Service or should I say NO SERVICE Had an appointment for 7:30 AM today to have my 2015 Honda pilot checked out as it is squeaking when I drive on unsmooth surfaces. Upon arrival, I Had an appointment for 7:30 AM today to have my 2015 Honda pilot checked out as it is squeaking when I drive on unsmooth surfaces. Upon arrival, I was advised by Matt that it would be a couple of hours for someone to check out my vehicle. After 3 hours waiting and my car still sitting in the same location waiting to be diagnosed, I questioned Matt how much longer do I have to wait. He advised to give him another 15 minutes. Well, about 45 later, still nothing. He tried to call the service manager and he did not answer. At this point, ( 4 hours later, no service, lies, etc., ), I decided to take my car and leave. Very frustrating and very poor handling of customer. Why give an appointment in the first place ?????? Jim DeFrancesco More
by Jimmydef1
Employees Worked With
Matt Dobos
June 06, 2016
The best customer service around, BAR NONE! Beginning with Ed Altman, continuing over to finance with Bill. My entire experience was the best car buying experience I have EVER had. Thank you to Beginning with Ed Altman, continuing over to finance with Bill. My entire experience was the best car buying experience I have EVER had. Thank you to you 2 gentlemen for all your help! I had my nine month old with me and they exceptional throughout! More
by Christopher Lange
Employees Worked With
Ed Altman, William Bianco
June 03, 2016
Pleasurable car buying experience Ed is wonderful to work with. He is attentive, thorough, and incredibly helpful with any questions and concerns. I appreciate all of his hard work and Ed is wonderful to work with. He is attentive, thorough, and incredibly helpful with any questions and concerns. I appreciate all of his hard work and highly recommend him! More
by eda
Employees Worked With
Ed Altman
June 03, 2016
Great Experience If you're in the market for a Honda, Burns Honda of Marlton NJ 08053 is a must visit. The entire staff is helpful, courteous, and professional. Every If you're in the market for a Honda, Burns Honda of Marlton NJ 08053 is a must visit. The entire staff is helpful, courteous, and professional. Every aspect of my buying experience was enjoyable. From the initial sales rep to the finance manager, everyone helped explain the process and details of the purchase, and delivery of my new Honda. My previous experience with Winner Ford was horrendous in comparison(stay away!), but Burns Honda renewed my faith in new car sales. Every dealer has a bottom line to make. All any of us want is a reasonable deal. Burns Honda leaves you feeling good about your purchase. Win-Win. My entire family will be loyal customers for years to come. (PS. Ask for Ron Marchesani...,.great sales rep) More
by CHsteve
Employees Worked With
Doug Begbie, Michael Dibiaso, Ron Marchesani
May 31, 2016
Won't hesitate to return to Burns for my next car! I was treated with courtesy and respect throughout the process, both online and in the showroom. Everyone made me feel welcome and appreciated. Ed Al I was treated with courtesy and respect throughout the process, both online and in the showroom. Everyone made me feel welcome and appreciated. Ed Altman is truly a professional and I would recommend Burns and Ed to anyone in the market for a car. I am very happy with my 2016 Accord! More
by SMB
Employees Worked With
Ed Altman, Michael Dibiaso, Ron Marchesani, Matt Dobos
May 29, 2016
Professional friendly and fair Burns Honda is an absolute pleasure to work with. I've purchased/leased several cars there, most with Ed Altman- he was an early pioneer of Internet-l Burns Honda is an absolute pleasure to work with. I've purchased/leased several cars there, most with Ed Altman- he was an early pioneer of Internet-led selling and he's a great guy. Everyone from their finance team to their service department - is top notch. More
by Davejay
Employees Worked With
Ed Altman, Nicole DeMerchant
May 26, 2016
Excellent Car Buying Experience Ed is a great human being! We are repeat customers and I insisted that we meet with Ed. He intuitively knew what we were looking for. After we left Ed is a great human being! We are repeat customers and I insisted that we meet with Ed. He intuitively knew what we were looking for. After we left, my wife remarked how nice he is! More
by joebonaparte
Employees Worked With
Ed Altman
May 09, 2016
Bought a 2016 Honda Accord and could not be any happier. Met Mike Covello in the Honda parking lot and had plenty of help and suggestions. He took the time to figure out what kind of choices I could have fin Met Mike Covello in the Honda parking lot and had plenty of help and suggestions. He took the time to figure out what kind of choices I could have financially and according to my taste and preference. Michael Dibiaso helped out as well and everyone just went out there way to find the right car. I was a bit of a pain but they worked with me by getting me the white accord I wanted even though they had to get it shipped out to their location. Ed Altman was a pleasure, very professional on the phone, follows up with phone call, he is a man of his words and when he says he will get something worked out and done for you, consider it gauranteed. More
by Algenis124
Employees Worked With
Ed Altman, Michael Dibiaso, Mike Covello
