Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Burns Honda
Marlton, NJ
1,948 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,948 reviews
October 31, 2017
Great service! I always get great service at Burns Honda. The staff is friendly and listens to what my issues are. While I was bringing my car in for a normal mainte I always get great service at Burns Honda. The staff is friendly and listens to what my issues are. While I was bringing my car in for a normal maintenance visit , I also had an issue with the hands-free coordination with my cell-phone. My service representative, John, really listened and helped me deal with the technology. More
by susan-CRV
Employees Worked With
John McKeen
October 31, 2017
Consultative Car Buying Experience - "I'll be Back" After countless Internet searches on the perfect car, endless YouTube videos on potential makes and models from every manufacturer, and hours and hour After countless Internet searches on the perfect car, endless YouTube videos on potential makes and models from every manufacturer, and hours and hours of flipping thru Car Dealership websites I landed on the 2017 Honda Civic Hatchback EX L NAV with Honda Sensing as the right fit for me. First step complete. I then soon realized that right around the corner from my work was a Burns Honda dealership that had the exact model I was interested in down to every last option I was looking for. A few days later I came into Burns unannounced after work off the street with no appointment and I was greeted by the front desk with a smile and then quickly aligned within seconds with what would soon become 'My Guy' for all things Honda. Now 'My Guy' has a name - Brian Young and he deserves to be called out for the great consultative approach he provided on my new car buying experience as I was new to the Honda brand coming off a Toyota Prius. Brian understood that I was really focused in on a single vehicle and he affirmed the decision I arrived on from the outset, and you could tell Brian gets pumped up about this car in particular and how it feels to drive it. Soon after a walk around of the car, I knew that Brian was a student of Honda, he really gave me the lesson of this particular car and all the amazing features, and there are a ton of features. We sat in the car and talked about it for a good 15 minutes, pairing the phone, going through all the next gen features. Brian walked me through what he knew from his personal car about the features in common and how he used them in real life in everyday situations. We then took it for a drive and I knew from that point this was my car, we just needed to come to that mutual agreement of terms and that is where I felt that Brian was also excellent with his approach, as this can potentially be a contentious dance between a dealer and potential buyer if handled incorrectly. I can imagine that people can walk away with a new car, but feel as though they were 'had' in some respect, uncertain. I didn't get that feeling at all as we went through the process and got into the details. We quickly moved to an agreement of terms on the purchase price that I felt was very good ground for both myself and Burns. After the process was complete and the financing in place, car detailed, insurance, etc... the dealership had closed due to my late arrival! Everyone was great and I never felt rushed as we worked toward getting me in my new car and on my way after hours. After it was all said and done Brian stood after in the lot with me in the car and we then went through every single setting and menu in that car as Brian wanted to make sure this was setup for me the right way. Brian would ask me a question about the setting, give his perspective and then we would decide how it would best be set for me. He knew that the chances were good if not setup then, I could be driving away and risking a behavior I didn't expect from the car and he didn't want that. Overall I couldn't have asked for more, I know my car inside and out because of Brian, I am a walking billboard for Honda and Burns, and people love my car and when I get asked where I bought it. I give my best elevator pitch for Brian, and tell them I have "A Guy" at Burns. Cause I do. On the nuts and bolts side of the equation, Honda quality shines in the 2017 Honda Civic Hatchback. The amazing handling and feel to the ride are top notch, and you just cant beat the amount of technology and safety in the car, its head and heels above in my opinion at the price point. And I have the confidence that this quality and feel are there for the long haul, these aren't just some token of the first 30,000 miles, this car is put together for the long haul. Its a Honda, they run forever, everyone knows it. Kudos to Brian Young, Burns, and Honda on a great experience! To quote Arnold - "I'll be back" More
by 17CivicHatch4Life
Employees Worked With
Brian Young
October 31, 2017
Excellent experience. This was a smooth and hassle free visit and I was out and on the way in less time than expected. The cost was also reasonable. This was a smooth and hassle free visit and I was out and on the way in less time than expected. The cost was also reasonable. More
by EGM
Employees Worked With
Robb Regan
October 30, 2017
Great service as usual Fast and friendly service as usual. Got me in and out within an hour for an oil change and tire,rotation. Robb & his staff are always a pleasure to, Fast and friendly service as usual. Got me in and out within an hour for an oil change and tire,rotation. Robb & his staff are always a pleasure to,work with. More
by shell599
Employees Worked With
Robb Regan
October 30, 2017
Excellent Experience! I was in an emergency situation with the Engine light going on and car shaking; It was found to be a recall. The service representative was able t I was in an emergency situation with the Engine light going on and car shaking; It was found to be a recall. The service representative was able to get me in asap and the repairs made as quickly as possible since I had to get back to work and live 50 miles from the dealership. The service was excellent. The only thing wrong was I noticed my change left in my car was taken (possibly by the valet driver) as when I went to get into the car, my console ashtray was left open and money was gone. Guess he felt this was his tip!! More
by Maxie1014
Employees Worked With
sorry, I do not know my representative
October 30, 2017
Awesome Service! I always bring my car into Burns Honda for servicing. They do a great job at a reasonable price! And they always have my vehicle done on time. I always bring my car into Burns Honda for servicing. They do a great job at a reasonable price! And they always have my vehicle done on time. More
by dianedisanto
Employees Worked With
Jim Coyle
October 30, 2017
Efficient courteous informative I was greeted very kindly. My service representative took care of all my needs. She explained everything efficiently. My experience there was great. I I was greeted very kindly. My service representative took care of all my needs. She explained everything efficiently. My experience there was great. I like this dealership. More
by 1210Krissy
Employees Worked With
Nicole Judd
October 30, 2017
Efficient and informative. I took my car in for an oil change, and the car was taken within twenty minutes of drilling it off. It was almost immediately discovered that I needed I took my car in for an oil change, and the car was taken within twenty minutes of drilling it off. It was almost immediately discovered that I needed to replace filters, and I was also informed about tire life. Over all great experience. More
by Acerami
Employees Worked With
John McKeen
October 30, 2017
Excellent service department The service team headed by Rob Regan is the best!! They always do such a wonderful job with the various cars I have serviced there. They go beyond w The service team headed by Rob Regan is the best!! They always do such a wonderful job with the various cars I have serviced there. They go beyond what is expected of them - very courteous, friendly and caring. Highly recommend Rob! More
by Alexandra Hawryluk
Employees Worked With
Robb Regan
October 30, 2017
Great service Makes us feel that our Honda is the only Honda they service. Can't say enough!! Very thorough and always finds solution to problem. Highly recommended Makes us feel that our Honda is the only Honda they service. Can't say enough!! Very thorough and always finds solution to problem. Highly recommended. More
by David and Stacy Silver
Employees Worked With
Bruce Vaughan, Robb Regan, John McKeen, Len DiJoseph
