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Burns Honda
Marlton, NJ
1,953 Reviews
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March 23, 2018
Great Car Great Price I told Carlos the make, model, trim, and price I was looking for and he show me 3 Crv that fit the bill. I told him price was the biggest factor so we I told Carlos the make, model, trim, and price I was looking for and he show me 3 Crv that fit the bill. I told him price was the biggest factor so we crunch the numbers and came to a fair price. I was in and out in no time. I have gone car shopping before and it taken hours. This time it was a much more pleasurable experience. Thanks Carlos and burns Honda More
by Camp79
Employees Worked With
Carlos Roman
March 22, 2018
Use the Service Department but don’t buy at Burns Honda While the service department is AWESOME at Burns Honda, you should purchase your car elsewhere. NEGATIVE PRICING: 1) Google the cost by it While the service department is AWESOME at Burns Honda, you should purchase your car elsewhere. NEGATIVE PRICING: 1) Google the cost by item of the $595 VEK that they require you to pay for. The components (mud flaps, wheel locks and all weather trunk tray) are less than half that price. 2) Make sure you check your paperwork carefully before signing. The VEK is listed on the sticker as $595 but they actually charged me $695 on the contract. 3) Honda Care which is the extended warranty is awesome. It is the same contract no matter where it is purchased and has to be honored by all Honda dealers. You can buy it online for significantly less than what Burns Honda offers by googling Saccucci Honda, Hyannis Honda, or College Hills Honda. Those dealers will then send you an online quote which you can take into the dealer to ask them to match or just purchase online (it is the same thing). Burns tried to get me to pay $2,011 for something I could purchase online for $1,335 (they agreed to just match). 4) The warranty offered through Burn's company is not as good. Make sure you see Honda Care when you sign the paperwork. Even though we had agreed on Honda Care they tried to slip the other company into what they wanted me to sign and I had to point out that we agreed to Honda Care in order for them to change it. 5) Davis Honda at the time of my purchased offered me a coupon for $250 less than my best offer and a free 3 year maintenance program. Note: We preferred the Odyssey but the Chrysler Pacifica is generally cheaper after you factor in the discounts and special financing (usually 0%) that Chrysler offers. NEGATIVE SALES PROCESS: 1) I am upset with my experience because I previously purchased a car from Burns contacted them as a returning customer. After initial contact with a Karl Utz, my phone calls and emails went unanswered for several weeks. 2) I did eventually communicate with a Burns sales manager and decide to give them a second chance based on my positive experience working with their service department. I told them again that I had 6 months to make a decision and wanted to wait for the .9% financing that Honda always offers. In order for them to make a sale I was misled into believing that it is never offered on the Odyssey. One of the texts was "Usually after they are a year old. But since they just came out not. Not even the 18 crv has a .9 yet". I purchased on Wed night and 36 hours later on Friday Honda is offering the .9% financing. I was even more frustrated because I was in the dealer with unfinished paperwork that Friday (36 hours later) because they had forgotten to get some signatures. I found out about the .9% financing offer through a competitor of Burns 1 business day later (Monday) at which time Burns said “if it were like a day or two after then we might have been able to do it”. I would have expected them to alert me to the .9% financing that Friday (36 hours later) as I was in the dealership, they said it could have been amended at that time and they knew how important it was to me. 3) After we made a deal it took 4 more hours to get the paperwork and car ready. This was mitigated somewhat because Sean was so nice. 4) I put in a complaint on their website which was supposed to go directly to the personal mailbox of the General Manager but after a week it still not answered. POSITIVE SALES EXPERIENCE: Sean Bay couldn’t have been better to communicate with, he worked around our busy schedule, and was super nice and knowledgeable about the car. Sean even stayed late the night we bought to show us some features and offered to come in on his day off. Eric Wright was also someone we interacted with and was nice and knowledgeable. The show room is updated and clean and includes a nice play area for kids. More
by Odyssey123
Employees Worked With
Sean Bay, John Hughes, Karl Utz
March 22, 2018
Best buying experience!! I bought my Honda Pilot from Burn Honda. Ed Altman made it so easy and hassle free and enjoyable experience. My family members buy cars from him. I am I bought my Honda Pilot from Burn Honda. Ed Altman made it so easy and hassle free and enjoyable experience. My family members buy cars from him. I am glad I took their advice bought my vehicle there. I felt no buying pressure and I been looking for honest price dealer after visiting a few dealer I believe their prices are very reasonable. I strongly recommend to shop at Burn Honda may not be your first stop but definitely will be last!! Thank you!!!ED More
by Singh1234
Employees Worked With
Ed Altman
March 21, 2018
Thank you Nicole! I leased my 4th car (Honda Pilot) with Burns Honda on 3/17/18. (And my husband co-leased his first car!) Our Sales Professional was Sean Bay. He was I leased my 4th car (Honda Pilot) with Burns Honda on 3/17/18. (And my husband co-leased his first car!) Our Sales Professional was Sean Bay. He was very pleasant to work with and he was very patient and extremely thorough going over all the bells and whistle to the Pilot. Thank you Sean! I also want to say that Finance Manger, Nicole McNamee was a HUGE part of our transaction. When you buy/lease a car, you really only deal with the Finance Manager at the end; not in our case. She was able to help us with financing and she was so wonderful with her customer service with keeping us informed. Nicole has been the Finance Manger of 3 out of my 4 transactions. No only does she remember people, she has a way of making you feel so comfortable, like a long time friendship. I can’t say thank you enough for going above AND beyond with this transaction. To be 100% honest, all the Sales Professional I have worked with at Burns have been very nice, BUT Nicole is one reason I have come back. It’s easy to be happy when you are picking out your car, fun to test drive, pick out your color, etc, but the real business come with the paperwork. Nicole makes sure to take her time and go over all paperwork to make sure you understand; everything even when the dealership is closing. She even offered to come in on her day off to do our paperwork. So THANK YOU Nicole! I hope you all at Burns appreciate Nicole as much as we do. Sincerely, Kim & Danny E More
by kimmybaker13
Employees Worked With
Sean Bay, Nicole McNamee
March 20, 2018
New Car Purchase Jeffrey Saxton was my salesperson, he was friendly, thorough on the description and how to use the features of the CR-V, EX-L purchased. Jeffrey was Jeffrey Saxton was my salesperson, he was friendly, thorough on the description and how to use the features of the CR-V, EX-L purchased. Jeffrey was responsive to working out the service details for my 2010 CRV so that I could move forward on the purchase. I appreciated is candor and smile! I would recommend him to anyone wanting to purchase a Honda. More
by Patty123
Employees Worked With
Jeffrey Saxton
March 18, 2018
Burns Honda is one great dealership. I recently purchased a 2018 Accord from Ronn Lewis. He did a great job, very patient and gave all his time to take care of us. The finance person pro I recently purchased a 2018 Accord from Ronn Lewis. He did a great job, very patient and gave all his time to take care of us. The finance person provided a great service too. Sorry that I forgot his name. Together, they made the transaction easy. I would definitely buy another car from this dealership and certainly from Ronn. More
by shereal337
Employees Worked With
Ronn Lewis
March 17, 2018
Preowned Auto Purchase Have purchased a number of vehicles thru Burns. I keep returning because they have always listened to my needs and quickly found exactly what I neede Have purchased a number of vehicles thru Burns. I keep returning because they have always listened to my needs and quickly found exactly what I needed at the fairest of prices. Their customer service is top notch. I will continue to always make this my first stop when in the market for a preowned auto. More
by m&s2018
Employees Worked With
Craig Pfeiffer, RAY KOLLMAN, Bill Beairsto
March 15, 2018
Purchased Used Verhicle On a recent visit to Burns Honda to view a used vehicle that I had seen online, I was promptly greeted and was referred to Craig Pfeiffer with sales a On a recent visit to Burns Honda to view a used vehicle that I had seen online, I was promptly greeted and was referred to Craig Pfeiffer with sales and leasing. Previously leasing one Honda and terming my expiring lease this week, Craig made the transition from my old lease to a used Fit seamless. Looking forward to picking it up Saturday!!!! Raymond Kollman went above and beyond working to reduce my interest for my new vehicle days later after the original purchase. Burns is the best THANK YOU More
by gmc741
Employees Worked With
Craig Pfeiffer, RAY KOLLMAN
March 14, 2018
Leased a car. Met with Charlie to look at 2018honda civic to lease. I was in an accident and had to find a new car fast. I went to a different Honda dealership who Met with Charlie to look at 2018honda civic to lease. I was in an accident and had to find a new car fast. I went to a different Honda dealership who wrote me an offer. I went to Burns after. Their offer was almost double, but once I showed them the other offer, they met it and we were able to continue the process. More
by Cjc104
Employees Worked With
Charlie Lim
March 13, 2018
Great experience Charlie was great from start to finish. Very personable. Love my car. They got me down to the price I wanted to pay. Great overall experience Charlie was great from start to finish. Very personable. Love my car. They got me down to the price I wanted to pay. Great overall experience More
by jl1342
Employees Worked With
Nicole Judd, Charlie Lim
