Burns Chevrolet Cadillac

Bad news great service Nobody wants to buy a used car from a discount car lot to only discover that some of the main computer components were messed up and needed to be rep Nobody wants to buy a used car from a discount car lot to only discover that some of the main computer components were messed up and needed to be replaced. This was my second Chevy dealership that I took my used hummer H3 to for Service I had antitheft malfunctions and tire senor alarms along with radio components we’re giving off errors after only owning it for two days It took them no time to get new parts shipped and the entire vehicle brought back to life like a brand new vehicle. They also were realistic as far as how much it would cost to fix the vehicle because anytime electrical is involved there could be more components bad ones replacing the main board I was treated with respect and urgency at all times I will definitely visit this dealership for service they have earned a customer for life More

. Love Burns Cadillac Always pleased with our service and the friendly staff. Wish I could remember everyone's name! Ron and I have been coming to Burns for 23 years. Always pleased with our service and the friendly staff. Wish I could remember everyone's name! Ron and I have been coming to Burns for 23 years. More

Service & Repair The "customer service experience" from start to finish was handled very quickly and professionally I was most pleased that they were able to take me The "customer service experience" from start to finish was handled very quickly and professionally I was most pleased that they were able to take me so quickly and offered the "rental" vehicle for my convenience From the lady at the desk when I arrived to the friendly gentleman Chris . He called me with all of the details letting me know the cost associated with each process and if I was okay to proceed or not . The only perk I would suggest is maybe "cleaning" the car before returning to the customer , not detailing but a simple vacuuming or wash & rinse would be an added benefit the customer would see and appreciate . More

Recent Body Shop Visit Great work from body shop; they were a little slower than expected, but overall I'm extremely pleased with the repair work. And they are all very nice Great work from body shop; they were a little slower than expected, but overall I'm extremely pleased with the repair work. And they are all very nice. More

David Stone Always polite and respectful. Everyone associated pays attention to the care of my vehicle, Quick and prompt! I have always felt comfortable leavi Always polite and respectful. Everyone associated pays attention to the care of my vehicle, Quick and prompt! I have always felt comfortable leaving my vehicle in the hands of the folks at BURNS! More

cost was covered & went the extra mile to provide a loaner! When I discovered a leak on the ground I was very worried about my Equinox. I appreciated getting a next day appointment. The problem was identified t When I discovered a leak on the ground I was very worried about my Equinox. I appreciated getting a next day appointment. The problem was identified that day, but they were backed up to perform the work. I was worried because I knew no loaners were available when I scheduled my appointment. I live out of state over an hour away & had to get to work that evening, so Mr Holshouser in the service department & Mr Martinez in sales worked a miracle to put me in a new Equinox so my vehicle could be left for repair. Mr Collins approved it as well, so I was relieved. The work was covered under power train warranty, so that was great news during this holiday season. It's a long drive to my dealership, but no one else has ever done service or work on my vehicle since purchased at Burns. And this will certainly stay this way! More

Oil change Was able to drop off my car early and pick up after work. Was surprised with a clean car at no charge. They make the whole process easier Was able to drop off my car early and pick up after work. Was surprised with a clean car at no charge. They make the whole process easier More

The sales team made the transaction possible The sales person was very professional and the entire team worked to our satisfaction to make the sales possible and so far we are very pleased with o The sales person was very professional and the entire team worked to our satisfaction to make the sales possible and so far we are very pleased with our purchase. More

Burns is the best Chevrolet dealership in the Carolinas. For almost 20 years I have been buying vehicles from Burns. Burns has always had the best pricing. The service department goes out of their way to sat For almost 20 years I have been buying vehicles from Burns. Burns has always had the best pricing. The service department goes out of their way to satisfy their customers. Burns is the only place to buy a new or used vehicle. The entire Team at Burns Sales/Servive are very honest and always want to do what is best for the customer. More

did a great job doing the best they could with a problem went extra mile. David Stone is a good guy. Worked on a problem in a vehicle they don't service often and called corporate for advice. went extra mile. David Stone is a good guy. Worked on a problem in a vehicle they don't service often and called corporate for advice. More