Burlington Volkswagen

I drove six hours to look at a used Honda at Burlington VW and a used Honda at the dealer up the street. Christian was friendly, knowledgeable and sympathetic to the time investment that I made to purchas VW and a used Honda at the dealer up the street. Christian was friendly, knowledgeable and sympathetic to the time investment that I made to purchase a car. He was actually more knowledgeable about the Honda than the sales person at the Honda dealer. He confirmed my appointment before I arrived, and had the car warmed up and ready to go when I got there. The experience was low-pressure and friendly. I certainly wasn't going to go thirsty or hungry, either as I was offered any beverage that I wanted, and even Pizza since it was near lunch time. I would certainly recommend Christian and the dealership to anyone, and will give them a call the next time I am in the market for a car, despite the six hour drive. While I thought that the price of the car was a good and fair price, I rated a 4 because we, as customers, must keep the pressure on. Well, done, gentlemen. More

Christian Cerrone worked his magic and got me into a great pre-owned vehicle in about 2 hours. It's the nicest car I've ever owned and Christian is the reason I'm driving in a car that I'm proud of toda great pre-owned vehicle in about 2 hours. It's the nicest car I've ever owned and Christian is the reason I'm driving in a car that I'm proud of today. I would recommend him to any and everyone looking to purchase a new or used car. Mr. Cerrone will have you driving away in something beautiful in no time. More

Sebastian, and the other team members at Burlington Volkswagen, have all been so responsive and knowledgeable that we've bought 3 vehicles from them. Flo, in service, deserves a medal for how well she Volkswagen, have all been so responsive and knowledgeable that we've bought 3 vehicles from them. Flo, in service, deserves a medal for how well she handles customers. More

Buying a new car can be intimidating but I can honestly say that dealing with Christian Cerrone made my experience a pleasure. He was knowledgable, courteous and couldn't do enough for me during the proce say that dealing with Christian Cerrone made my experience a pleasure. He was knowledgable, courteous and couldn't do enough for me during the process. My guard naturally goes up when walking into any car dealership but having the fortune of dealing with Christian changed the whole situation. I bought a new Passat and couldn't be happier. More

Verbal contract agreed upon was not met at at time of signing of contracts. Also paperwork and things of that nature took over a month to process. signing of contracts. Also paperwork and things of that nature took over a month to process. More

Christian met us with an open umbrella and brought us into the amazing "back in time" showroom before showing us two cars which met my husband's requirements. He went back and forth quite a few times wi into the amazing "back in time" showroom before showing us two cars which met my husband's requirements. He went back and forth quite a few times with his manager and the business manager to get us the best price on a new vehicle while we sipped on green tea. There was no pressure but we did leave with a freshly detailed new vehicle which actually surpassed our expectations. Thanks Christian for making our car buying experience hassle free. More

After shopping around for a used car for weeks and being unsuccessful in finding the exact car I wanted, I stopped by Burlington Volkswagen. Christian Cerrone helped us and found the perfect car for me. unsuccessful in finding the exact car I wanted, I stopped by Burlington Volkswagen. Christian Cerrone helped us and found the perfect car for me. He was so friendly and so professional. The whole staff there was great and the service was amazing! I couldn't be more happier that I found the perfect car and it was so affordable. I can't thank Christian enough for helping me find my perfect car ! More

Burlington Volkswagen is one of the most unprofessional car dealerships that I have ever been to. I had wanted to purchase my current lease and Burlington simply plays games with you the entire time that y car dealerships that I have ever been to. I had wanted to purchase my current lease and Burlington simply plays games with you the entire time that you work with them..wasting your time and your money. FIrst, they gave me incorrect information regarding warranties, inspections, certification status and maintenance work. Because this sounded odd, I called Volkswagen corporation to clarify the misleading information that they had given me, and they informed me that in fact Burlington was giving me incorrect information. After I had to convince them that they were wrong, FIVE times they came back with different numbers for the cost that made no sense and as a mathematician who calculates auto loans/mortgage loans/retirement accounts, etc on a daily basis I knew that their numbers were not correct. I understand that every dealership needs to make a profit, but the end number that they were financing for me was not producing the correct monthly payment. Due to this, I had chosen to finance through an outside party. When I said this at the end of the appointment that I would NOT be financing through them, I was told that they are not able to sell me a car unless I finance it through Burlington. I had a check with me ready to go at this point. They said "I'm sorry we cannot finance through an outside company." I had explained that it has nothing to do with them; I am writing you a check. "Do you not accept cash?" I asked. "No." they replied. Apparently, Burlington Volkswagen is the only company in the world who does not accept cash. The "manager" then said that "we really want you to finance with us and purchase the car with us...but our hands are tied." I explained that if their monthly payment was correct, then I would be financing through them. The "manager" then snapped and said "You are either calling me stupid or a liar. So I think we are done here. This is just how math works." I obviously did not say either, but was simply pointing out that their numbers were not correct and as a mathematician, I know this. The "manager" then said "Oh really? You know how to do car loans? You divided the rate by the number of months and multiplied by the amount right?? (which is incorrect..) I said "No that is not how you do it..." Since he was speechless at this point because I actually know what I am talking about, I decided to take my business elsewhere. My fiance called the dealership later that day, and spoke with the general manager of the dealership (I was dealing with the sales "manager") After explaining the situation, the general manager said "The sales manager was incorrect and he is not allowed to deny you to finance outside of our dealership." Perhaps Burlington Volkswagen should inform their "managers" not only how to treat their customers since I was spoken to in a very disrespectful way (I guess because I am a woman I shouldn't know how to do math.), but should also educate them on the laws of car sales, financing, and overall how to calculate a simple loan without senseless variables. I will NEVER recommend anyone to come to this Volkswagen dealership. YOU WILL GET RIPPED OFF. Do yourself a favor...and go to the next closest one. Don't waste your time here. **Colonial Volkswagen in Feasterville, PA is a delight. They are extremely polite, professional and time savvy. More

The service and the product was awesome. I will be going back for my next car and sending my friends and family there. Christian was great to work with. back for my next car and sending my friends and family there. Christian was great to work with. More

Im giving a rating of 5 for everything due to one simple reason. Burlington Volkswagen was truly a great experience! Thanks to salesmen Christian Cerrone, I was able to get the perfect vehicle that I desire reason. Burlington Volkswagen was truly a great experience! Thanks to salesmen Christian Cerrone, I was able to get the perfect vehicle that I desired and needed. Christian told me just one time he was going to go to bat for me and come back with the deal that would fit my Budget. Christian Did just that! No haggle, no ambush, just a relaxing and quick process which every dealership should abide by. If you asked me, Burlington Volkswagen is the place to go for a safe and reliable vehicle! Not to mention a great atmosphere of great people. Thanks a lot Christian! More