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Burlington Volkswagen
Burlington, NJ
217 Reviews
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Showing 217 reviews
April 27, 2012
Burlington Volkswagen was very good to me! Dan the internet man is very kind and attentive. Christian is personable, down to earth, and also attentive. Thank you both for the enjoyable experience. I l internet man is very kind and attentive. Christian is personable, down to earth, and also attentive. Thank you both for the enjoyable experience. I love my new Passat :) More
by kickitback
Employees Worked With
Christian Cerrone, Christian Cerrone
April 20, 2012
I visited the Burlington Volkswagon just to look around. Christian Cerrone was such a great help! He helped me get the best possible price for me and did all he could to make it work! He went so far above a Christian Cerrone was such a great help! He helped me get the best possible price for me and did all he could to make it work! He went so far above and beyond my expectations. I was pleasantly surprised with how great the service was. I will definitely refer friends and family to go there. Thank you so much! More
by Amanda V
Employees Worked With
Christian Cerrone
April 18, 2012
Extremely poor service as failure to repair a problem with the check light even $2,000 later in repairs and vehicle not put back together properly. Although we have had a good relationship with a good r with the check light even $2,000 later in repairs and vehicle not put back together properly. Although we have had a good relationship with a good repair work over many years after purchasing our beetle from this dealership, recently we have had extremely poor repair issues, the beetle was taken into the shop with a check engine light several times with the same check engine light issue and it appears the dealer repair service could not figure out the problem and kept attempting different repair solutions with the fees adding up to an eventual $2,000 in service work and then on a fourth visit suggesting that it would take another $1,400 to continue with their repair efforts for attempting to figure out what the check light was referring to. Granted the service folks advised the service light could refer to many different problems and the fourth time the service manager did at least waive yet an additional test fee and attempted to install software at no cost from the manufacturer this seems like an extremely poor method of repair and leads us down an extremely high cost area with no guarantee of fixing the original issue of the check light. 30 days after filing a BBB complaint still no responses from the dealership and the botched repair jobs appear to be causing more issues than when the car was first bring in to the dealer. More rattling and other issues by the dealer failure to even put the vehicle back correctly. Terrible Service!! The Dealer finally responded (late) to the BBB complaint and wants to blame the customer for the problems and suggest another $800 plus of work is in order. How did we cause the car to develop rattling and shaking problems it did not have prior to the repair work being attempted. Three repair jobs later and the VW dealer wants to blame us for the failure to effect proper repairs. The dealer suggests we need to replace the converter: Why? We don’t understand what replacing the converter is going to do. The repair order says that the CUSTOMER wants the converter replaced. However, we didn’t indicate that we want it replaced. The technician said that the emissions test was fine. Therefore we don’t want to pay another $855 and get no improvement in the problem. More
by ljadjusters
Employees Worked With
service manager and service members
April 06, 2012
San was very informative and helpful in my search for a new VW Jetta. He made the test drive a fun experience and I would highly suggest him to anyone looking for a new vehicle. I was able to relate to San new VW Jetta. He made the test drive a fun experience and I would highly suggest him to anyone looking for a new vehicle. I was able to relate to San as he helped my grandfather and I pick out the perfect model for me. In the end, he was negotiable with price and able to get me exactly what I needed (both in vehicle and price). More
by linda.krw
Employees Worked With
Linda Krwawecz
March 31, 2012
I had a really nice experience today at burlington volkwagen with my Dad. Christian greeted us as soon as we walked in the door on this cold, rainy day! He was warm,friendly and extremely knowledgeabl volkwagen with my Dad. Christian greeted us as soon as we walked in the door on this cold, rainy day! He was warm,friendly and extremely knowledgeable. He explained the process of turning in my honda lease very clearly and really made this daunting process smooth and easy. Christian was very patient with all of my questions and wasn't forceful in trying to make a sell. He was conscious of my budget and showed me the CC that was affordable and explained all the benefits and features of my new car. I felt that Christin was genuinely honest and interested in making sure I was happy. He took me on 2 separate test drives to make sure I was 100% satisfiedwith my purchase. I actually had an appointment t another dealer today, but because Christian was willinging to spend the time and advocate for me with his sales manager, back and forth we stayed here and leased the new 2012 Luxury CC. He's an asset to this dealership and i would recommend you ask for Christian if you decide on a volkwagen! More
by Masonmichele
Employees Worked With
Christian Cerrone, Christian Cerrone
March 31, 2012
Great dealership with professional service. Christian Great dealership with professional service. Christian Cerrone was extremely knowledgeable, friendly, courteous and, most of all, NOT pressuring in Great dealership with professional service. Christian Cerrone was extremely knowledgeable, friendly, courteous and, most of all, NOT pressuring in any way. This was, without a doubt, the most enjoyable car dealership experience of my life. All of the cliches about car buying are trumped at Burlington Volkswagen. More
by Elindros97
Employees Worked With
Christian Cerrone
March 30, 2012
christian was very helpful and respectful. he listened to all my wants and needs and made my time and experience at burlington volkswagen incredibly comfortable and easy. he even helped walk me through getti all my wants and needs and made my time and experience at burlington volkswagen incredibly comfortable and easy. he even helped walk me through getting insurance and everything necessary to drive away with my gti today. i would definitely recommend christian cerrone and burlington volkswagen to any and everyone! More
by cmleigh10
Employees Worked With
Christian Cerrone
March 29, 2012
This was my second lease at the Burlington Volkswagen dealership and I could not be happier with the service!! They were willing to work with me - and my budget - to get me into the car I wanted. Thank dealership and I could not be happier with the service!! They were willing to work with me - and my budget - to get me into the car I wanted. Thank you Burlington Volkswagen! More
by longoke
Employees Worked With
Christian Cerrone
