Burlington Chrysler Dodge Jeep Ram

unbelievable customer service and support Jacq, Liz, Mauricio and the rest if your team worked for me from the moment we pulled in the lot. Liz Petniki is the reason I came there. Her dedicat Jacq, Liz, Mauricio and the rest if your team worked for me from the moment we pulled in the lot. Liz Petniki is the reason I came there. Her dedication to making certain that I left happy was beyond anything I ever experienced at another dealership. More

amazing Everyone at the dealership was just extremely courteous very helpful and very kind I could not ask for a better experience thank you again Steven Lind Everyone at the dealership was just extremely courteous very helpful and very kind I could not ask for a better experience thank you again Steven Lindsey More

What the Hellcat! Seeking a car can be both a pleasure or a necessity. When you encounter a group of people who are enabling your success you feel you were treated pro Seeking a car can be both a pleasure or a necessity. When you encounter a group of people who are enabling your success you feel you were treated professionally and fairly, that is the experience at Dodge Chrysler Jeep City. The entire team made me feel comfortable. I received a fair trade in value. I was not pressured and was treated respectfully. Being fortunate to purchase a Hellcat, I could have chosen any dealer to work with. I would recommend Dodge Chrysler Jeep City for everyone purchasing a vehicle. More

Easy ad 1,2,3. The staff at Dodge Chrysler Jeep City are amazing. I went there to look for a new vehicle, but had so many questions about the Jeep I was interested i The staff at Dodge Chrysler Jeep City are amazing. I went there to look for a new vehicle, but had so many questions about the Jeep I was interested in. The sales staff was courteous, and helpful as well as patient. I was treated more like a friend than a customer. At no time was a there any pressure put on me. Armed with the proper information, I felt at ease in my selection, knowing there were no surprises, and no empty promises. I am now the proud owner of a new Jeep Grand Cherokee, and couldn't be happier with their service. More

Fast, fair, and friendly I had a very good experience working with Joe at Jeep City. He was incredibly helpful is helping me decide which model was right for me. He worked wit I had a very good experience working with Joe at Jeep City. He was incredibly helpful is helping me decide which model was right for me. He worked with me to get a great price and made the buying process very simple. I never felt pressured or taken advantage of. I would gladly recommend this dealership. More

company lacks integrity and professionalism First interaction with dealership was shaky because they ran my credit without my permission. I sat down to complete my finance paperwork and my trade First interaction with dealership was shaky because they ran my credit without my permission. I sat down to complete my finance paperwork and my trade in amount was 1000 less then what we agreed to. My finance guy Rob had them fix it. I wondered if it was honest mistake or if they were hoping I didn't notice. When I purchased my vehicle my salesman Carl was very helpful, even checked up on me afterward. He kept stressIng how it was so important to give him a excellent rating. At the time I did because I thought he had earned it until almost a month later he brought to my attention that he forgot to get my pay stubs and it delayed in them paying off my trade and finalizing my new registration. He demanded I send the info right away but refused to give me secure fax or email address to send it to. Therefore I end up bringing it in person, that was few days later of unprofessional harassing text messages. I brought up my disappointment to the sales manager Gus and explained that not getting my proper paperwork was the salesman job and I didn't appreciate the way he handled requesting that paperwork 23 days after the fact. Lastly I talked to the finance rep Rob as well as Carl about warranties and was not informed that there was an option for lifetime warranty. When I brought it up I was told it was to late to finance I would have to pay for it straight out which was more expensive then if I had financed it with my loan. I didn't recieve an explanation for why i wasn't told there was a lifetime warranty available when I purchased the 7 year one. Finally I love my car but would have returned it and purchased it somewhere else if given the option. I would not recommend this dealership to anyone. I don't plan on dealing with this dealership in the future I will go to another dodge facility for any maintenance I may need going forward. More

Better than Expected- So Happy Had an unexpected car disaster earlier in the week and began an aggressive search for a car in my price range. I knew exactly what I wanted and City A Had an unexpected car disaster earlier in the week and began an aggressive search for a car in my price range. I knew exactly what I wanted and City Auto Park had it. After seeing 2 other vehicles and dealing with literally dozens of annoying phones calls from other dealerships, we visited City Auto Park on Saturday. Not only were we greeted by a friendly team, but each step of the process was smooth and seamless. The car was better than we expected and Gus, Carl, and Rob made our car dreams come true. They took my crappy car for a trade-in and got be a low rate for financing that I couldn't believe. Carl Collins made the actual buying process feel so low pressure, he was a dream to work with. More

great car experience Greg was so helpful . So easy to deal with. Had us in and out. Didn't have to spend the day at the dealership!!! We got a great car at a great price! Greg was so helpful . So easy to deal with. Had us in and out. Didn't have to spend the day at the dealership!!! We got a great car at a great price!! More

Worse life time experience It started over 3 years ago when I was lied to when leasing my car. Lots of false deals and double talk. When my lease was up, one of the managers tri It started over 3 years ago when I was lied to when leasing my car. Lots of false deals and double talk. When my lease was up, one of the managers tried to trick me into making an unscrupulous deal to benefit him, by purchasing the car from the bank at a better deal and sell it to him, a deal that would have cost me a big amount. ( taxes and registration) When I refused he reacted by doing more unscrupulous deals. I wonder if he would have attempted to do this to a male customer. I finally decided to purchase the auto for my self and encountered more obstacles, in trying to get my registration and license plate. After 2 months of leaving numerous messages, as they would not rerun my calls, it finally got resolved. Very unprofessional and the manager is not trustworthy. I forgot to mention that my car need to get some body work done. The same manager conned me into using his connection to do the job, at a cheaper price than Maaco. When I turn over the car to him, he later notified me that it was misquoted and that it would be the same amount as the competitor I had no choice as I already turned my car to him and lost time in doing this. . At that point I had no choice but to pay More

Simple, Smooth, Relaxing & Seamless & in less than 1 hour!! Unheard of lol. Looked high & low, I could not find this ANYwhere at a price I could afford!! Never thought I would use these words to describe a c Unheard of lol. Looked high & low, I could not find this ANYwhere at a price I could afford!! Never thought I would use these words to describe a car buying experience & at a dealership no less! It started with an online inquiry where I was then contacted by Liz Petnicki. I explained my situation & what I was looking for in a vehicle ie, options, price & more specifically where I needed to be as far as my monthly payment. She shortly thereafter contacted me with what they had to offer but MOST importantly she 'listened' & did not waste my time with unattainable vehicles. I completed my application online greatly reducing the paperwork & time this process sometimes takes. Liz assured me I would be in good hands once I arrived as she was their internet specialist. I arrived & was greeted with a smile & friendly tone by Jacqueline Stanton & Gus Orsi. Jacq was wonderful, even though near closing she took her time addressing any question I had, went over the vehicle, called & set up my car insurance, she even returned my rental! Now off to finance (ugghh) Pete Trolene was all aces, I did not feel at all pressured to purchase additionals, informed but not pressured. Heck, Pete even exceeded my expectations with a terrific rate!!! Bottom line____ A+ Experience from the first phone call to my drving off the lot in my New Jeep!! Doesn't get much better than this!! Way to go City Dodge! You've made a friend for life! Thank you :))) Jo Cadamuro More