Burlington Chrysler Dodge Jeep Ram

Positive Experience Carl was very efficient, professional, and knowledgeable. It was my first time buying a car and it was a very positive experience. All of my questions Carl was very efficient, professional, and knowledgeable. It was my first time buying a car and it was a very positive experience. All of my questions were answered and I left feeling confident in my decision. More

Service is fine, sales dept needs work I was considering on trading in my generation 1 Callenger in for a 2016 Challenger. Pulled into the dealership and went straight to a Challenger RT w I was considering on trading in my generation 1 Callenger in for a 2016 Challenger. Pulled into the dealership and went straight to a Challenger RT w/shaker hood. 30 minutes later, still no salesman approached me, however a couple was on the lot and a salesman ran right over to them. Same with another couple. I did notice salesmen inside watching me. I walked in the showroom a still no one asked if I needed help. One salesman was even sitting in a new Cherokee, playing on his phone! The sales manger is apparently not doing his job and the salesmen must be very well off that they don't need to make sales, because as a customer you should not have to chase a salesman down or simply be ignored! More

Quick and Easy I wanted to buy my lease out. Didn't want to go back to where I bought my Jeep. Carl was recommended to me and I'm glad he was. He was quick and ea I wanted to buy my lease out. Didn't want to go back to where I bought my Jeep. Carl was recommended to me and I'm glad he was. He was quick and easy to deal with. No pressure. Great guy! If you want to buy a form this dealership, ask for Carl! More

Lack of competency Only decided to write a review after several bad customer care experiences. First I scheduled an appointment for an oil change and asked them to put s Only decided to write a review after several bad customer care experiences. First I scheduled an appointment for an oil change and asked them to put some air in the tires because the light was on. I waited over 2 hours for an oil change (even with an appointment). Additionally, they did not put air in the tires even though I mentioned that it needed some and the light was on. I thought they did a check point when they service cars as they advertise this, so I was very annoyed that after spending 2 hours waiting I then had to stop at a gas station to put some air in my tires. Additionally they added the wrong meter mileage to the next service date sticker. Second bad experience was when I scheduled an appointment because the airbag light was on. My appointment was for 5PM and when I got there they told me that the work required a diagnostic and they don’t do that after 5PM. So basically I wasted time and gas to go there because I had to schedule another appointment. I would of thought the people doing the scheduling would have known this policy. I’ve had my Dodge Charger for only about a year now and I’ve already had about 5 recalls, so avoiding going there has been difficult I feel I should start paying rent as much time as I’ve been spending at this dealership. Spoke to a Michael about all the issues but didn't seem to care much. More

Best purchase of a car ever. I spent some time searching the internet for just the right vehicle. I found that vehicle at Dodge Chrysler Jeep City. The Jeep Grand Cherokee was jus I spent some time searching the internet for just the right vehicle. I found that vehicle at Dodge Chrysler Jeep City. The Jeep Grand Cherokee was just as it was depicted on their website. I drove several hundred miles to buy this car and I would do it again. Everyone that I came in contact with at the dealership were very helpful and professional. Jacq Stanton helped me through the whole financing process and the purchase of the vehicle and was awesome. I would definitely buy another vehicle from this dealership and highly recommend it to anyone buying a Jeep. Sincerely, Guy and Janet-Lee More

Quick and Easy I was looking for a specific Jeep with some extra safety features. Dodge Chrysler Jeep didn't have that specific configuration and after looking at o I was looking for a specific Jeep with some extra safety features. Dodge Chrysler Jeep didn't have that specific configuration and after looking at other local dealerships quickly transitioned to order me the Jeep that I was looking for. The ordering process was straightforward and easy. I really enjoyed the sales experience. More

They wanted to make a deal I went to City Dodge to trade my 2013 Journey in for a 2016 Journey. After about 5 times of running different numbers, we were still too far apart. I I went to City Dodge to trade my 2013 Journey in for a 2016 Journey. After about 5 times of running different numbers, we were still too far apart. I was going to walk. On my way to the door, I was stopped and we talked about numbers again. We finally made a deal and I walked out with my new 2016 Journey. Everyone at the dealership was friendly and helpful. I brought my 3 kids with me and there was a kids corner to entertain them while I talked prices. I would recommend this dealership to anyone. More

Smooth Went to Dodge Chrysler Jeep City just to look and ended driving home with a new (to me) truck. Femi was great. There was really no pressure to buy and Went to Dodge Chrysler Jeep City just to look and ended driving home with a new (to me) truck. Femi was great. There was really no pressure to buy and everyone that I delt with at the dealership was friendly. I highly recommend Dodge Chrysler Jeep City. More

Stress Free Starting from the initial visit and introduction the experience was very laid back. There was no pressure to purchase and Femi Adeyina attempted to d Starting from the initial visit and introduction the experience was very laid back. There was no pressure to purchase and Femi Adeyina attempted to do everything to suit my needs. The service was authentic, thus creating a foundation for a long term relationship. My wife and I never felt as if anyone was trying to push anything on us. The Finance Manager used two screens, with one pointed directly at me so that I can see everything that was being put in to the system. While, explaining the paperwork including the financing he constantly reminded me to ask questions if I did not understand something. I was thrilled with my experience and walked out with peace instead as feeling as though I just got robbed. More

Satisfied & respectful There was no playing games. Everything was to the point. All papers matched carfax reports. No hidden add on's to price. They worked with you to get w There was no playing games. Everything was to the point. All papers matched carfax reports. No hidden add on's to price. They worked with you to get what you wanted out of the vehicle being purchased More