Burlington Chrysler Dodge Jeep Ram

Bait and switch This review below is long, for the cliff's notes version: I priced out a Ram truck with one salesmen over the phone, and then a second one called me This review below is long, for the cliff's notes version: I priced out a Ram truck with one salesmen over the phone, and then a second one called me right back to finalize numbers. The second one was Reshard. We had all the details finalized via telephone conversation. He told me he put notes into the computer so that when my husband came in, it would be quick: just a test drive & sign. He also said he'd send me the numbers in writing. He did not. And therein lies the problem - the dealership couldn't get to his numbers and wanted us to pay an extra $3350 over the life of the loan, which amounts to more than 5% of the total sticker price of the car. They either think we're stupid or rich enough not to care. Neither is the truth. They wasted 2 hours of our time with this nonsense. I'll be buying elsewhere. Bottom line: Get it in writing or don't go in. FULL REVIEW: The first sales associate I spoke with over the phone went through the pricing online.With all of the discounts except the military discount, he confirmed my final price to be 54,398 over the phone. Then he indicated a 1.9% interest rate was available for 6 years if we qualified. Final cost with TTT was about 59,000, and with 12,000 down he thought we could hit $700 a month on a six year loan. I told him that if he could get me those numbers in writing we'd be in. After we hung up, my phone rang almost immediately and Reshard was on the line. Again, we went through the online pricing and he indicated I didn't qualify for one of the $1000 discounts, so my total price with tax, documents etc was approximately 60K, but, he said his floor manager Gus okayed the 1.9% (assuming we qualified) and that my final monthly payment was $712. I said, "I don't want to go over 700 a month." He said, "I'm putting everything into my system with very good notes. When you come in ask for Trevor or Gus and you will get the car at this price. If you bring the other offer you have we'll be able to give you a bigger discount and get you to $700. Just don't tell them I told you that." Obviously, I"ve heard that last line before, so I know it's not a secret. He then told me he'd send everything we discussed in writing to me. I heard nothing. I asked for the window sticker after 8pm, and he sent me that the next morning because "he was on his way home on 195 when he got that request, his department closes at 8". I wasn't concerned. Then I asked for him to send the pricing info we discussed, and said my husband wanted it in writing. He sent me only the 1.9% information interest info (nothing about down payment or monthly pricing). Since he reiterated he was not trying to waste my time, and I ran the math myself, there was no reason to believe that 12K down, 1.9% interest wouldn't come out to 712 a month. However, once my husband arrived at the dealership, the final price was significantly higher than discussed. John, the salesman who helped my husband let him know that certain discounts didn't apply if we took the 1.9% financing, and the final "best price" was an extra $7 a month for 72 months, then an extra 3 months at $719/moth + another $1000 down, taking the total for the car up $3661 or more than 5% of the sticker price & nearly 7% more than the agreed upon price. My husband left work early to get the car yesterday based on Reshard's numbers. We chose this dealership because Reshard gave me bad information, and rather than make good on his numbers, the dealership tried to convince us that a 5% price increase was not a big deal. The implications of that are the dealership either thinks we're stupid, or stupid rich & don't care about pricing - wrong on both accounts. The dealership (Reshard & whoever made the final decision not to match the numbers he gave us) has cost me vacation time, too. To be clear, we qualify for the 1.9%, Reshard's price was just "wrong". John, the salesman, was professional despite my yelling at him over the phone & I did give him the head's up I would be writing this review. he has since contacted me to "make this right". We'll see how that pans out (and I will update if he comes through). More

BEWARE! THESE PEOPLE ARE THIEVES! Beware! I purchased a 2019 Jeep Sahara in December of 2018. I do not do any off-roading, rock climbing, etc., even though the vehicle was made for tha Beware! I purchased a 2019 Jeep Sahara in December of 2018. I do not do any off-roading, rock climbing, etc., even though the vehicle was made for that purpose. Three weeks ago, I recognized a dummy light on the dashboard and immediately took it in for service. THEY TOLD ME I BROKE THE AXLE BY APPARENTLY RUNNING OVER A POTHOLE! $5,700.00 later, I finally picked up my car today. Despite NUMEROUS calls to the "General Manager", Mike Mac as they call him, he has not returned a single call! Scott, the service manager, tells you a different story every day. Just obtaining one of the parts was a nightmare! They told me it was coming out of New York as of 6/5/19. I finally asked for tracking and the tracking showed it was coming from Mexico and had never even been shipped! Their parts manager, Brian, the only person there who seems to have a brain, was on vacation. Upon his return, he had the part for me in less than 1/2 day! Scott is a huge liar. Every time you speak to him, he has a different story! My vehicle had NO damage to the outside or undercarriage, yet he claims I either hit a pothole or ran over something huge or possibly that someone hit the front of my Sahara at a high impact. He knows when you are calling and does not answer the phone. Then he tells you your call will be ready and when it is not, he claims you are a liar. Every day it's a different story! THIS PLACE IS NOT TO BE TRUSTED! They refused to allow me to speak with a Jeep representative and claimed they called them. I ended up calling Jeep myself. My rep told me that I would have to drive over a bike rack to break the axle! Ginny, the alleged "customer relations" person, called me today to say that they found mud in the undercarriage, alluding that this caused the damage! SERIOUSLY? These vehicles are made for off-roading fun, even though I never did that. My BF, back in February, drove onto wet grass which caused the mud. Once I told her I had pictures of a "barely muddy vehicle," she claimed it was something else that caused the $6,000 worth of damage. They also claimed that they would provide me with "service records" showing that my Jeep was specifically inspected for axle damage months ago. Really? Why would they have done that? Suffice it to say they did not provide those records! These people are crooks. I have to say that I would NEVER recommend anyone to this dealership! BTW, Scott promised to "work something up" in the way of a discount; however, he knew full well that he would not be there today when I picked up my Jeep and NOTHING was done. HORRIBLE HORRIBLE BUSINESS ACUMEN all the way around! More

Worst Salesman turned in my lease for another lease, still had to pay $400 turn in fee because salesman Greg L screwed us He left turned in lease car in back lot f turned in my lease for another lease, still had to pay $400 turn in fee because salesman Greg L screwed us He left turned in lease car in back lot for 3 month only to get bill saying the car had exterior damage and tire damage which was far from truth Greg never returned any calls after the deal was made Will NEVER use this dealership again Stay far away from this salesman More

Great People Talk to Carl Collins on of the best in the business And you can’t forget Gus behind the counter AWSOME guy and a great place to do business Talk to Carl Collins on of the best in the business And you can’t forget Gus behind the counter AWSOME guy and a great place to do business More

Warranty worthless Don’t buy a car from this dealership service department uses the words “valued customer “ as a joke 2018 Jeep Grand Cherokee with 5,600 miles brought Don’t buy a car from this dealership service department uses the words “valued customer “ as a joke 2018 Jeep Grand Cherokee with 5,600 miles brought in for service and left only able to go 35 mph on a major highway returning to dealership and suddenly there is water damage to car told warranties don’t cover repairs 2018 Jeep with water damage are you kidding why buy a Jeep if it can’t go through water service manager won’t even try to help 4 weeks later and the car is still there so much for service please never bring a car there for service More

Awesome experience purchasing a car Best experience purchasing a car. Femi was my sales person. No pressure and very knowledgeable- he took the time to explain all features for the vario Best experience purchasing a car. Femi was my sales person. No pressure and very knowledgeable- he took the time to explain all features for the various models I was interested in- I decided on the Jeep Cherokee Trail Hawk. Rene in Finance was also awesome- knowledgeable in all financing options and he also took the time I needed to make an informed decision. More

2018 Jeep Compass Special thanks to Mo and the entire staff. It was the easiest and efficient transaction i have ever done. The vehicle was for my wife and she is so e Special thanks to Mo and the entire staff. It was the easiest and efficient transaction i have ever done. The vehicle was for my wife and she is so excited about her new vehicle. I had the whole family with me on that day. Not ONLY is Mo a GREAT salesman, he is a GREAT FATHER!!!!! I am forever grateful how he interacted with my family HE MADE MY 2 LIL GIRLS FEEL AT HOME. AND THAT WHY I CHOSE DODGE CHRYSLER JEEP CITY AND WILL CONTINUE OUR BUSINESS! SEE YALL SOON 2019 RAM HERE I COME! More

AVOID THIS PLACE AT ALL COSTS!! I explained my issue when I submitted the online form and again when I dropped it off on Saturday 8/11. I called Monday night for an update but the c I explained my issue when I submitted the online form and again when I dropped it off on Saturday 8/11. I called Monday night for an update but the car wasn't ready. I called Tuesday night for an update and at that time they asked me what was wrong with the car. Really? I already told them twice (and when I received my final receipt, my instructions from the original online form submission were on there, so I know they had the information the entire time). This was lie #1 from John Smith and 4 days wasted so far. Also, they were getting ready to replace a part I had just replaced 3 weeks prior, so it seemed they had no idea what they were doing. I called Wednesday but again no update. I called Thursday night and was told they were getting ready to "pinpoint" the issue. Why are they trying to pinpoint the issue on Thursday night and not on Monday morning?? I had the first appointment on Monday at 7:30am and had scheduled it 2 weeks in advance, so it's not like I'm a big surprise to anyone. Communication had begun to drop off at this point because I told him I felt I was being ignored. It became nearly impossible to get John Smith on the phone after that. Other people started to lie for him, including Justin Cantrell and the receptionist Suzanne. We're up to lies 3, 4 and 5 by this point and 6 days wasted. Called again Friday and put on hold for another huge amount of time. Finally spoke to John and was promised my car would be ready on Saturday. Called Saturday, put on hold for 20 minutes. They then told me John had to go home for a family emergency (probably another lie) and that the technician Scott didn't show up for work that day (add that to the list of lies). Also, is Scott the only technician who can work on my car? Probably not. What if he was in the hospital for a month, would I wait for a month for him to return? I highly doubt that. At this point, it seemed as if they were holding my car hostage just to get back at me. Called Monday and Tuesday, waited on hold forever, lied to each day again. I can't count how many lies we're up to by now, but it's up to day 11. Finally, Wednesday came (day 12), I called and was put on hold by Suzanne saying there were a ton of walk-ins after she hung up on me twice and tried to send me to voicemail. I was on hold so long that I drove to the dealership while still on hold. When I walked in, there were zero customers in there, so now I'm 100% positive they are lying the whole time. Now, they say they are going to release my car to me, but I had to show up in person all irate for that to happen. Were they ever going to call me on their own to say that it was ready? Definitely not. Of course, on the way out, my wife crashes into another customer's car. Now that John Smith needs my help, he comes to the phone immediately every time I call. How come when I need his help, he ducks and dodges my calls and has the staff and secretaries lie to me, but when he needs my help, he's suddenly all available?? I have never been so mistreated and lied to by one place in such a short amount of time before. I would have preferred to be told the truth and that I would need to wait than to have them make up a bunch of stuff and give me the run around for almost 2 weeks while I had no vehicle. They also charged me for an oil change I never asked for. I used to be a loyal Jeep/Chrysler owner pretty much since I've had my license and had planned on supporting my local dealership for all of my future vehicle purchases and service needs, but after this experience, I will never come there for service EVER again. I will NEVER buy any cars there (hundreds of thousands of future dollars walking away right now). In fact, I am going to switch car brands because of this. When I spoke to the sales manager about my terrible experience, he said that they had recently cleaned house on the service side and I told him that they need to do it again as soon as possible. If it was my business, I would fire the whole lot of them without hesitation, including the Service manager who has no idea what is going on right under his nose. I plan to post many reviews on the internet at every place I can find. I will tell everyone I come in contact with to never come there and never buy a car there and ask them to spread the word. I hope your dealership goes out of business. More

MOE IS THE BEST! In 2011 I met Moe at the dealership, just a kid. He sold me my 1st Ram 1500, then another in 2013 and another in 2015, then a Grand Cherokee (I hated In 2011 I met Moe at the dealership, just a kid. He sold me my 1st Ram 1500, then another in 2013 and another in 2015, then a Grand Cherokee (I hated it) the guys got me out of it and into another Ram 2017. My wife wanted a Wrangler 2015, another one. to cut it short my family has purchased 14 vehicles from Moe at City Auto, make that 15 I just bought a work van. Funny thing is all the guys that were there in 2011 when I bought my 1st, are all still working there today. Just like any business you may save a dollar here or there if you look hard enough...but the complete package of the dealership cant be beat...oh yea great fresh popcorn too! More

Great dealership, even better employees They were more than helpful! I was able to get the car I wanted and couldn’t be happier! From top to bottom the service was great. They are all friend They were more than helpful! I was able to get the car I wanted and couldn’t be happier! From top to bottom the service was great. They are all friendly in there. I purchased exactly what I wanted. I recommend everyone go there looking for a new or used car. More