Burlington Chrysler Dodge Jeep Ram

My first time at Jeep a great experience Greg Lemporra went out of his way to help me select and be approved for my new Jeep Renegade. I love the car, the color and the way it drives. Greg to Greg Lemporra went out of his way to help me select and be approved for my new Jeep Renegade. I love the car, the color and the way it drives. Greg took time to answer every question I had, and to give me information for issues I might never had known about. This was my first time with computer-driven car and Greg helped me understand operating the car and its equipment. I was intimidated at first, but Greg was clear in his explanations and demonstrations. Family members have dealt with him before and, with me, he lived up to his reputation for being helpful, forthright, and courteous. I thank him for his assistance in making a choice and helping me get it "out the door.," I never had a jeep before and, when considering a car, had not even thought of a Jeep. But by family's recommendations for the brand and for Greg Lemporra made my decision an easy one. Thank you, Jeep. Thank you, Greg. More

Great place and a fair price Feminine was great, polite, and very knowledgeable. I would recommend this dealer to everyone looking for a car. I have recommended it to 2 of my frie Feminine was great, polite, and very knowledgeable. I would recommend this dealer to everyone looking for a car. I have recommended it to 2 of my friends and family, and they also had a great experience. Great selection and staff. More

Friendly and quick sales team! I walked into the dealership just to look and test drive a car, and ended up leaving with a brand new card under no pressure! My salesman Thomas was I walked into the dealership just to look and test drive a car, and ended up leaving with a brand new card under no pressure! My salesman Thomas was extremely helpful and friendly through the whole process, giving no pressure for me to buy at all. What swayed me to purchase from them was that they beat any other offer I had by miles. I've heard horror stories from friends that have recently purchased new cars but this being my first new car the process couldn't have been easier for me. The finance guy, Peter, clearly explained everything and made the whole process so quick and easy that I was out of there before I knew it with the car I've always wanted. More

New car purchase Very happy with dealer sales staff with working on best offer with purchase. They had large selection of vechiles I was looking to purchase. No high p Very happy with dealer sales staff with working on best offer with purchase. They had large selection of vechiles I was looking to purchase. No high pressure from stall, would recommend to others. More

Friendly sales team. Good job !! Overall good experience. They meet what we were looking for as far as price. Good job by sales and finance team. Especially Jason in finance departme Overall good experience. They meet what we were looking for as far as price. Good job by sales and finance team. Especially Jason in finance department More

good experience nice people would recommend them. Good selection of vehicles to choose from. Second vehicle I have purchased from them. No regrets or complaints. nice people would recommend them. Good selection of vehicles to choose from. Second vehicle I have purchased from them. No regrets or complaints. More

awesome Second time I purchased from this dealer. Everyone is friendly and they never put any pressure on the buyer. Would recommend this dealership to friend Second time I purchased from this dealer. Everyone is friendly and they never put any pressure on the buyer. Would recommend this dealership to friends and family. More

It was friendly and helpful. Not an ounce of uncomfortabilit I walked in, with an idea of what I wanted and felt very comfortable going over my options. There was no anxiety or underhanded business. I walked in, with an idea of what I wanted and felt very comfortable going over my options. There was no anxiety or underhanded business. More

A comedy of errors I bought my car at Dodge Chrysler Jeep City largely due to the "can do attitude" of their service advisor, Rocco Cirrillo. Rocco is a younger man, fi I bought my car at Dodge Chrysler Jeep City largely due to the "can do attitude" of their service advisor, Rocco Cirrillo. Rocco is a younger man, filled with enthusiasm, and generally wants to deliver for his customers. By observation, it appears that a great majority of the customers gravitate to Rocco for his enthusiasm. I have had my new Jeep for a year, and I will tell you, my experience has been well below average. On my first visit (for an oil change), Rocco explained that synthetic oil was required/recommended in our Jeep Grand Cherokee. On my second visit, the technician put in conventional oil (so what is recommended, still not sure?). On our third visit, yes, that is my favorite so far. After waiting over six months for a failed trim part, I brought the car in to have it installed. The plastic panels in the cargo area of our car did not align, they looked worst than a YUGO. In installing the panels, which he did perfectly, he either disconnected or damaged our passive entry module. This gadget allows you to walk up to the car and the doors unlock. The reason why I know this damage was done by the technician was a little internet research (customers who had installed aftermarket speakers had done the same thing). The car was in the shop to have synthetic oil installed, to have the trim panel installed and to investigate a noise when it hopped over bumps. Turns out the noise was the front stabilizer/sway bars, which Rocco replaced and the noise was eliminated. Interesting enough, Rocco swore to me that he personally test drove the vehicle, yet the vehicle monitoring system was lit up like a Christmas tree when my wife drove it back to the dealership the next day. Makes you want to say mmmmmmmmmm. I was really angry that a trained Jeep technician damaged the passive entry system and no one at Dodge Chrysler Jeep City noted the error. So, my wife shows up the next day and is greeted by Rocco. It takes him 45 minutes to put her in a dealer loaner car, and what a fine vehicle that was when it was presented. The vehicle was a late model Chrysler 200 which looked like it had been lent to the Willingboro Department of Public Works as a trash collection vehicle. The vehicle had no gas in it, but Rocco did supply a 15.00 voucher and explained where to gas up the car. I guess I am used to a better level of service. My best personal advice to Rocco is to find a new job--your skill set is the best in the dealership. As far as other customers, I would be very careful with everything in this repair shop. It appears to me to be revenue centric, with an arrogance that is not earned or deserved. I will continue to go there, as I believe Rocco does try and do his very best, but I do not get a feeling of this dealership "having my back" in maintaining my vehicle. They have demonstrated a lack of competence, and actually poor customer service skills. I have no idea how this dealership survived the cut during the recession. More

Best auto buying experience we have ever had We were met with courtesy, and friendliness. We expressed what we were interested in, and were immediately set up with vehicles we had interest in. T We were met with courtesy, and friendliness. We expressed what we were interested in, and were immediately set up with vehicles we had interest in. Throughout our selection process, we became more and more comfortable, and were never subjected to any pressure. We explained our financial limits and were never taken outside of our comfort zone. John Major and Mauricio Mier were professional, yet friendly in all of our dealings. Our closing experience with Pete Tolene was casual and comfortable..We are thrilled with our Pacifica Toruing van. All in all, we would highly recommend City as the place to purchase or lease your next vehicle. At the end of our visit, we were so happy with how we were treated, that we leased a second vehicle, a Ram 1500 Big Horn that night, instead of waiting for 6 more months as we planned. The 2nd deal was even better than the first. Thank you John, Mauricio and Pete, as well as All State agent Pierre for your professionalism and courtesy. More