Burlington Chrysler Dodge Jeep Ram

GREAT EXPERIENCE! !! (KRIS DEPALERNO and THE BURLINGTON TEAM) I was actually on my way to drive over 2 hours to pick up a car at Ciocca that I have been waiting 3 wee !! (KRIS DEPALERNO and THE BURLINGTON TEAM) I was actually on my way to drive over 2 hours to pick up a car at Ciocca that I have been waiting 3 weeks for. However, the night before, they called me and told me I couldn’t get a Pre Purchase Inspection before buying the car. I was so frustrated we decided to stop at Burlington Chrysler, Jeep, Dodge because they had a newer version of the same car. Now this went against my strategy for buying a car with negotiating a deal before going in to see it but I figured if it didn’t work out we would just leave and buy the car I intended to. I had also bought another car a few days ago for my other daughter which was a great experience. I explained all of this to Kris and he said he would try very hard to match that experience. Kris lived up to the hype! He was easy going with no pressure. Kris and Trevor worked hard to get us to a great price and didn’t play around with my rate. In fact, they came back with the lowest rate beating my credit union and the other dealership that we just bought from. They let us take the car for the weekend to get a Pre Purchase Inspection and assured us that they would address any issue that came back. Pete from finance was funny, fair, and honest. My daughter got a kick out of listening to him. We got the inspection done where the previous owner purchased and serviced the vehicle and they raved about how well Burlington prepared the car for sale. They did state that the incorrect battery for this car was installed due to its auto start stop feature and they highly recommended spark plugs due to the mileage. I sent it to Kris and they took care of all of it. Every time I texted Kris he would call me back and offer his help. Jake in Service was friendly and did everything to accommodate us. I’ve been preparing for war to purchase my daughter’s vehicles and this was an amazing experience. There are great dealerships out there with exceptional people. I wouldn’t hesitate one bit to recommend or buy from them again. Great job Burlington!!! More

Femi Adeyina was the sales rep. Things started ok, as he actually had the vehicle on lot and waiting for me when I arrived. However, things quickly turned 180. It was the moment i t Things started ok, as he actually had the vehicle on lot and waiting for me when I arrived. However, things quickly turned 180. It was the moment i tried to find out what interest rates they had available and if they had any incentives, that they got ignorant with me. They refused to give me any accurite information without running my credit. After i walked out on the antics, he had the audacity to try and belittle me in an email, of which i will be forwarding to corperate. His retort to my complain about how i was treated was that I really couldn't afford the vehicle anyway....? I ended up buying a Honda Odyssey instead. Their arrogance and sence of entitlement is overwhelming. I strongly suggest shopping elsewhere. More

Bait and Switch I'm not going to get into every detail about my horrible experience trying to buy a car at Burlington CDJR but I wanted to warn anyone that may be considering shopping there. The prices on about my horrible experience trying to buy a car at Burlington CDJR but I wanted to warn anyone that may be considering shopping there. The prices on their website (both MSRP and available discounts) are deliberately misleading and the sales manager I dealt with was very disrespectful. Even though I had all intentions of buying a car from them I ended up walking out and purchasing at a different dealership. I suggest you look elsewhere. More

First of wanna say I’ve been going to this dealership two times now and the one sales men Carl Collins have made my experience so much faster and easy I would recommend him any day times now and the one sales men Carl Collins have made my experience so much faster and easy I would recommend him any day More

Just completed my purchase of my 2020 Ram 1500 Laramie. The process could not have been any easier. It was so refreshing going to a car dealership where every person I dealt with was honest, polite, inform The process could not have been any easier. It was so refreshing going to a car dealership where every person I dealt with was honest, polite, informative, and extremely helpful. My sales associate, Brandon Cummings, was absolutely awesome! Prior to coming to Burlington CDJR the used car buying experience was awful...deceptive pricing, hidden fees, high pressure tactics, and a general disregard for honesty. I left Burlington CDJR with a beautiful truck, a fantastic deal and a reinforcement of my belief that there are actually people and businesses that take great pride in providing real honest to goodness customer service. Thank you Isaac, Zach, Gus, Pete, and especially Brandon for a tremendous experience. I would not hesitate going back to shop for another vehicle. By the way...they are open for business... the construction you see from the street is not stopping them from providing outstanding deals. I also recommend the hot chocolate if you stop by. More

Put the Cadillac cts for sale at $11,500 asked for eprice they said it would be $10,988..I was going to look at it and probably buy it they up the price to $13,000.They could have sold it two weeks ago but i they said it would be $10,988..I was going to look at it and probably buy it they up the price to $13,000.They could have sold it two weeks ago but it’s still there.That’s no way to do business. More

Femi Adeyina was an amazing sales consultant who is immensely experienced and knows how to get the job done!! immensely experienced and knows how to get the job done!! More

****UPDATE 10/5/2022: When I purchased my truck in 10/2021, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignm 10/2021, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignment, and winter/spring safety checks, complimentary with the nearly $50,000 purchase that I had made in 10/2021. On 10/5/2022, I arrived after making an appointment to get my complimentary tire alignment as per the terms of the initial sale. I was advised that as of 10/3/2022, the dealership was no longer honoring these cards. This is due to recently being sold to new ownership that decided, abruptly, to no longer agree to terms that had been agreed upon by the previous ownership. Your opinion may differ from mine, but I believe this to be terrible business practice. I would venture to call it unethical and highly unprofessional. Again, this was not the staff on location, this is the new ownership. I can no longer support or endorse doing business with this dealership. Thank you to the 2 staff members who accomodated me and assisted with giving me 50% off of the service, but they should never even had to do that if the new owners practiced proper ethics and integrity. This is just my opinion, but I would like it to be known to any potential patrons of the dealership. Thank you. -Stanley Kemp Jr. More

Sales was rude and try to add fees on my trade in also was increasing listed loan rates was increasing listed loan rates More

Some mis-communicatin happened during exchanging the emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but t emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but the sales manager surprised me with a new price $4k higher, after running my credit to get a quote for the financing option. Not blaming anyone but anyone would draw the same conclusion as they read the email as I did. More