Burleson Honda

Best Service Rep! Service rep greeted me in a friendly manner. Took the time to document all of the issues I was reporting and made me feel confident that they would al Service rep greeted me in a friendly manner. Took the time to document all of the issues I was reporting and made me feel confident that they would all be addressed and handled. And they were! Called me with the outcome and my vehicle was ready when promised. More

great job by every0ne at Honda of Burleson. I gave a 5 star rating because everybody here at Honda of Burleson did a outstanding job to get me in the new 2017 Honda Accord. I would highly reccom I gave a 5 star rating because everybody here at Honda of Burleson did a outstanding job to get me in the new 2017 Honda Accord. I would highly reccomend this dealership to my freinds and relitives to buy ther next car from them. More

Excellent Sales Experience First off, everything was first class with Tim. He quickly had the van’s we were interested in at front, unlocked, ready to go. We never felt pressu First off, everything was first class with Tim. He quickly had the van’s we were interested in at front, unlocked, ready to go. We never felt pressured by Tim, by Brandon, or anyone else. Even Joey in Finance didn’t try to sell us stuff we didn’t want or need. This was our second purchase from Honda of Burleson in the past 15 months. I hope we don’t buy any other cars anytime soon, but when we are in the market we’ll make sure to start with Honda of Burleson. More

Inspection I made an appointment to get car inspected and wash. They were there waiting for me and got me in and out in a timely manner. I made an appointment to get car inspected and wash. They were there waiting for me and got me in and out in a timely manner. More

Great Dealership Sammy is really good at what he does. This guy really knows what he's talking about so when he opens his mouth thats your cue to listen. Their overall Sammy is really good at what he does. This guy really knows what he's talking about so when he opens his mouth thats your cue to listen. Their overall customer service is top-knotch so if you have a Honda that needs service, I highly recommend you take it to Honda of Burleson. More

Great Service Advisors, Great Service Experience, BUT Although I scheduled a service appointment for 3:45 and arrived at that exact time, there was no one to greet me at the service drive. I had not speci Although I scheduled a service appointment for 3:45 and arrived at that exact time, there was no one to greet me at the service drive. I had not specified an advisor because I just needed a standard oil and filter change along with a tire rotation. It was around 4:00 before Andre was assigned to me and handled the appointment. He was very friendly and did everything he could to help me out with the costs of the service. The BUT in my review title refers not to the advisor or the actual service which were both excellent, but to the dealerships (or perhaps Honda's) policy of sending out coupons that are ineffective for my vehicle. You would think that with all of the detail they already have on my vehicle, they would send a coupon I could actually use! I am specifically referring to a coupon that shows a cost of $29.95 for an oil and filter change. But in the small print it says "additional charge for synthetic oil". Well, of course my vehicle uses synthetic oil. (Which I believe all newer model Hondas are equipped with). So, instead of an expected cost of $29.95, the cost for the synthetic oil change is $49.95. This difference in cost should be noted in LARGE BOLD PRINT not small print on the coupon. Better yet, don't send me a coupon that I cannot use! Send me a coupon for changing synthetic oil or don't send me a coupon at all! Too bad marketing cannot be as good as the service. More

Speedy service We received excellent service for the oil change and inspection of our CR-V. The only negative is that when driving up to the service area it's not cl We received excellent service for the oil change and inspection of our CR-V. The only negative is that when driving up to the service area it's not clear which lanes to use and which to avoid. There are three lanes under the covered area, and evidently they use the left two lanes for incoming vehicles, and the right lane (as you look at the area from the front) for the outgoing vehicles. However, people were parking their cars in all three lanes. Very confusing, and something that some simple signage would help to alleviate. More

Very helpful in Customer Service They go the extra way to make sure I utilitize my time there by making sure all my recalls are done. They make sure all my request are done cause I m They go the extra way to make sure I utilitize my time there by making sure all my recalls are done. They make sure all my request are done cause I made sure to let them know cause last time they forgot to rotate my daughters tires and mine during an oil change. More

Service visit Very friendly and professional. Comfortable waiting area while car being serviced. Glad I purchased the prepaid maintenance. It's a little out of m Very friendly and professional. Comfortable waiting area while car being serviced. Glad I purchased the prepaid maintenance. It's a little out of my way to drive to Burleson but well worth it! More

Oil change I was out in 50.minutes. I am satisfied with time & service. Everything was satisfyingly done. Was told car alignment was out on my car. I was out in 50.minutes. I am satisfied with time & service. Everything was satisfyingly done. Was told car alignment was out on my car. More