Burien Nissan

I was extremely delighted with the service that I received Saturday morning I was there less than an hour everything was done quickly and thoroughly received Saturday morning I was there less than an hour everything was done quickly and thoroughly More

Dean in the Service Department was friendly, helpful and professional, from my first phone call seeking information, the second call making an appointment, right through the completion of the installation o professional, from my first phone call seeking information, the second call making an appointment, right through the completion of the installation of my new battery. I will definitely be back for any service I need on my Rogue in the future. Thank you, Dean. More

I was under the impression that since my car battery was under warranty....car had only 1055 miles when car battery died for second time....there would be no charge (or prorated) for new car battery. I was under warranty....car had only 1055 miles when car battery died for second time....there would be no charge (or prorated) for new car battery. I was not told there would be full charge until I checked out. More

She was very friendly and the new system worked wonderfully. Loved it. The amount of words to type needs to be changed to no minimum wonderfully. Loved it. The amount of words to type needs to be changed to no minimum More

Excellent service! Very accommodating. Love Burien Nisson service Dept! Dean was fantastic! Will recommend services to friends and family. Thank you so very much again! Nisson service Dept! Dean was fantastic! Will recommend services to friends and family. Thank you so very much again! More

I scheduled an appointment for a tune up, I was quoted 3 different prices. The highest price at $1,000 I told them I only want spark plugs in which was quoted $169. I scheduled for Thursday,I accidentally different prices. The highest price at $1,000 I told them I only want spark plugs in which was quoted $169. I scheduled for Thursday,I accidentally came today and they had know problem getting me in confirmed with the lady its was $169 spark plugs only..she said yes. I sat down and was waiting when the other lady came to me to sign a paper. I looked at it was almost $400, I said thats not what was told to me. She said she would talk to the other girl but that the cost of $169 wouldn't cover her technician fees when the spark plugs are $96.00! I said well I was told $169 for spark plugs only. I left but it was frustrating since I left early to do this before work. I dont like wasting time or bad service or feeling like the dealer is trying to take advantage of you. Very bad service as a company,its to bad. More

It was so easy to drive up and hand my keys to the advisor and go for a walk to the local stores and grab items I needed. Clear explanation was given for repairs needed and I just appreciate that he advisor and go for a walk to the local stores and grab items I needed. Clear explanation was given for repairs needed and I just appreciate that he told me it would take so long and it was ready prior to the time quoted. Thanks Dee! More

The worst service department. My new vehicle has had electrical problems since the purchase. When there was no loaner available I was advised my the sales team on 1/19/20 Sandy and Mallory to continue d electrical problems since the purchase. When there was no loaner available I was advised my the sales team on 1/19/20 Sandy and Mallory to continue driving the vehicle in addition to the service manager Daisy. I wasn’t aware that it was okay to drive a vehicle that has a recall on it and electrical problems. More

Terrible to try to talk to anyone other than a sales person They had my Nissan in for 2 months and after paying a wonderful $1400 bill and drove it home, it was doing the same thing as what I brought it to them They had my Nissan in for 2 months and after paying a wonderful $1400 bill and drove it home, it was doing the same thing as what I brought it to them. I was told when I emailed the service manager (because no one answers the phone) that I should take it to a different dealership. I did on the next day and they found the issue in64 hours, so add another $635 to the cost. So if you have a Nissan just like me take it somewhere else and save money and some time. More

Rip off We took our car to Burien Nissan on a recall for the cvt transmission. We never had an issue with this car before they got their hands on it. After we We took our car to Burien Nissan on a recall for the cvt transmission. We never had an issue with this car before they got their hands on it. After we got the car back someone forgot to put the radiator cap back on and all the water boiled out. They fix that for free. Life is good. A week later the engine light comes on after they looked at it they told me that it would need a new transmission. After contacting a lawyer I agreed to pay %10 of the total $4743.38. So they take the car for a week and then call me to tell me that it’s the tail light. The part is $100 online. It appears that Burien Nissan would like to try to rip people off first and if that doesn’t work try to find the real problem. I would not recommend to buy or have your car service by them. If you do “good luck”. Here is the class action lawyer office. 1875 centerway park east. Suite 1000. Ca. Ph#310-712-8154. The class action is for the CVT transmission. More