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Burien Nissan
Burien, WA
115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 115 reviews
June 24, 2021
Bad Experience with service advisor and new service manager. Will never go back!! They smile and are very friendly while they pick your pocket and perform service that you do not request. It is not e manager. Will never go back!! They smile and are very friendly while they pick your pocket and perform service that you do not request. It is not even a cross sell, but more like tacking on additional costs that while being legitimate charges, are not the service requested. They send an estimate via electronic notice for approval which tends to avoid personal explanation prior to conducting the add ons. A kind of bait and switch. Case in point charging $90 to replace a cabin filter which was not needed nor requested. The service manager listened to the complaint about adding this to a brake service request, but refused to honor discounts and/or provide any consideration for the confusion they created. They smile to your face...but...you should be aware and avoid this service department. More
by Disappointed
Employees Worked With
Daisy Ramirez, Service Manager
May 29, 2021
Dee was very.friendly kind honestly genuine person ma ma Mia it was a real pleasure meeting him he is the kind of guy l would like to of had as my big brother through my school years and in the marines God Mia it was a real pleasure meeting him he is the kind of guy l would like to of had as my big brother through my school years and in the marines God Bless Him he is a good. Man !!!! More
by Robert Edwards
Employees Worked With
Dee
May 12, 2021
I sold my car to them. The whole process was seamless and quick. I highly recommend doing business with them. Oscar Contreras was responsive and prompt. quick. I highly recommend doing business with them. Oscar Contreras was responsive and prompt. More
by agemo
Employees Worked With
Oscar Contreras
May 04, 2021
This is where I have my Nissan serviced. The establishment is clean and welcoming. Dee Phillips is outstanding in customer service! Friendly, professional, polite, knowledgeable! establishment is clean and welcoming. Dee Phillips is outstanding in customer service! Friendly, professional, polite, knowledgeable! More
by Nissan Owner
Employees Worked With
Dee Phillips
April 24, 2021
I felt like the oil change was a little pricey. I am not sure how thorough they were with their inspection due to my tire having a very low psi compared to the rest of my tires and they did not fill them up sure how thorough they were with their inspection due to my tire having a very low psi compared to the rest of my tires and they did not fill them up and said my tires were fine. More
by Nissangh
Employees Worked With
Andrea Avery
March 20, 2021
We got Very bad experience with service advisor Dee We got Very bad experience with service advisor Dee phillips only his name sound good but his customer service is really bad. He force you to get th We got Very bad experience with service advisor Dee phillips only his name sound good but his customer service is really bad. He force you to get things done he don’t care if you can afford or not. I will not recommend this dealership. More
by Oscar
Employees Worked With
Dee Phillips
March 14, 2021
Very friendly advisor and quick service on a Saturday afternoon. Would have given five stars except for the cost of the regular six-month service. afternoon. Would have given five stars except for the cost of the regular six-month service. More
by barentru
Employees Worked With
DeAarus Cornelius
March 03, 2021
Very professional & efficient service advisor, quality of service work average, prices reasonable to high. Customer waiting room excellent. Scheduling & wait time reasonable. Overall the facility and person service work average, prices reasonable to high. Customer waiting room excellent. Scheduling & wait time reasonable. Overall the facility and personnel welcoming. More
by Johnsm8
Employees Worked With
Rachel Pardo
February 19, 2021
Organized, fare, friendly and made it easy for me to understand. Rachel Pardo fixed my keys appropriately. In general Nissan is excellent keep it up! understand. Rachel Pardo fixed my keys appropriately. In general Nissan is excellent keep it up! More
by Catherine k
Employees Worked With
Rachel Pardo, Ashely Hansen, Andrea Avery
February 11, 2021
Very pleasant to work with. Very honest about service recommendations. Had my car done when they said they would. I will be taking my car back when it needs servicing again. recommendations. Had my car done when they said they would. I will be taking my car back when it needs servicing again. More
by granmacindy352
Employees Worked With
Ashely Hansen, Andrea Avery
