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Burien Nissan
Burien, WA
119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 119 reviews
February 05, 2022
Service is garbage !! Is the second time that they make me wait for 2 hours for oil change . My appointment time was 11:00 am. My car was getting in the garage( service place) at 12:45 not fair . I tried t me wait for 2 hours for oil change . My appointment time was 11:00 am. My car was getting in the garage( service place) at 12:45 not fair . I tried to talk with the supervisor , she was busy. The person at front counter ask me if something was wrong , I told her that I got there at 11:00 and my car was just getting in the garage , she told me “ everybody is waiting “ that is not a good customer service !! Really disappointed!! Second time same situation! More
by Yadirachavez9
Employees Worked With
Guadalupe Banuelos
February 04, 2022
Worst management ever, I miss the old management team, they were kind and always trying to help the costumers. The manager now is more interested in sitting in his office doing nothing will never buy from they were kind and always trying to help the costumers. The manager now is more interested in sitting in his office doing nothing will never buy from him ever. More
by Mcj_frankie
Employees Worked With
Mikal Shaw, Jay Lee, Joey Gallegos
January 19, 2022
Went to service my car for the second time for the SAME issue. Advisor, Rachel Pardo is the worst to work with. Many reviews about her attitude problem, which she definitely has. My car took almost a week issue. Advisor, Rachel Pardo is the worst to work with. Many reviews about her attitude problem, which she definitely has. My car took almost a week to repair because they didn't know what was going on. Not to mention, I NEVER received an update about my car, unless I called in. That's when i would find out, my car had to be delayed each day until almost a week later. In addition, i only knew my car was done half an hour before closing time. It's ridiculous they can assume people have unlimited car/transportation. It would have been nice to have a timeframe, instead of me reaching out every time. Daisy was the one who answered to actually go over the invoice and explain the repair. She was very knowledgable and nice. The only part that was funny when she asked, did anyone explain the invoice? No, the advisor definitely did not. Who knows where she was during the whole process. It's transparency that goes a long way. Daisy explaining the repair and process made me trust the work. It's really about HOW you say things. Avoid Rachel, go to Daisy. More
by A
Employees Worked With
Rachel Pardo, Daisy Ramirez
January 12, 2022
Service dept is mediocre at best. Females working the desk and more interested in socializing with each other than attention to customer service. desk and more interested in socializing with each other than attention to customer service. More
by Porkchop
Employees Worked With
Rachel and Guadalupe/Olivia?? (Hispanic)
January 10, 2022
Service is bad I made an appointment online and the day of the appointment I was told there is no tech to look at my vehicle so the service manager re schedule me another appointment so I went back to the of the appointment I was told there is no tech to look at my vehicle so the service manager re schedule me another appointment so I went back to the date That I was scheduled same result they don't have tech to look at my. My vehicle is still under warranty I lease two vehicle from that dealership and purchase 2 same dealership. More
by lbabayjr
Employees Worked With
Daisy Ramirez
January 04, 2022
Service department lies and deceives you then charges tons of money and called me an xxxxxxx when I argued about how much. They charged me 95.00 to change a fuse and 300 to tell me everything I already tons of money and called me an xxxxxxx when I argued about how much. They charged me 95.00 to change a fuse and 300 to tell me everything I already told them needed fixing the service manager was a xxxxx and told me to get out. They charged me 1300.00to install a fuse and a 250.00 window motor More
by Matthew9
Employees Worked With
Daisy Ramirez
