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Burien Nissan
Burien, WA
112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 112 reviews
January 04, 2022
Service department lies and deceives you then charges tons of money and called me an xxxxxxx when I argued about how much. They charged me 95.00 to change a fuse and 300 to tell me everything I already tons of money and called me an xxxxxxx when I argued about how much. They charged me 95.00 to change a fuse and 300 to tell me everything I already told them needed fixing the service manager was a xxxxx and told me to get out. They charged me 1300.00to install a fuse and a 250.00 window motor More
by Matthew9
Employees Worked With
Daisy Ramirez
November 04, 2021
Bad service , car still under guarantee and they charge, they said service and dealer are separate has nothing to do with Nissan dealer. Spanish lady very rude. charge, they said service and dealer are separate has nothing to do with Nissan dealer. Spanish lady very rude. More
by Monykags
Employees Worked With
Daisy Ramirez
November 03, 2021
NOT RECOMMENDED. a year ago i started bringing my car here and they were amazing BUT the last two times ive brought my car in including today... they have been awful. The last time i was here was a coupl here and they were amazing BUT the last two times ive brought my car in including today... they have been awful. The last time i was here was a couple months ago and my advisor then was Fernanda and her attitude was everything but delightful, she was disrespectful and rude, after that i was like im not brining my car in again, to xxxx with dealing with people like that. I returned today because hey people deserve a second chance... WRONG ! today my advisor was Rachel , i had my appointment set at 7:30am my car was not brought into the shop until 8:10 , around 8:30 i notcied another customer waiting for her car, i saw the tech working on her car (instead of mine) i asked her what her apt time was she said 8:00. I Was in disbelief that her car was being worked on before mine, so i went and spoke to my advisor, her excuse was they are short staffed so he is working on both cars at the same time... (STILL DOES NOT EXPLAIN WHY HER CAR IS BEING WORKED ON BEFORE MINE!) she replied and said im going to talk to him, she did and he stopped working on the other car and finally started on mine! 9:10 AM,1 HOUR AND 40 Minutes later my car was finally done ! the other customers car was done at that time her appointment time was 1 hour later.... I WILL NOT BE COMING HERE AGAIN. Daisy Ramirez please get on these people because they are not doing their job correctly . feel free to contact me, but i wont be returning. More
by Crysss
Employees Worked With
Rachel
October 31, 2021
It’s a good dealership and the people are friendly and do good work…HOWEVER without fail every time (and no I’m not exaggerating) I take my car in for maintenance it always takes 2 to 3 hours longer than the good work…HOWEVER without fail every time (and no I’m not exaggerating) I take my car in for maintenance it always takes 2 to 3 hours longer than they tell me. One time I came in and all the work was done five hours into the visit (I just came in for a inspection) but my vehicle was just left hanging on one of the car lifts while the “paper work was getting wrapped up” yeah my car was on the lift for an hour with no one doing anything to it before I was called back. This was one of the times I was told the inspection will be done in under three hours. It took 6, it’s just unacceptable. If it’s going to take longer AT LEAST LET YOUR CUSTOMERS KNOW. But no I was left hanging for hours with no info…if there was another place to go I’d go. More
by Mac and Harvey
Employees Worked With
Daisy Ramirez
October 19, 2021
Thank you so much for your great service and your time, Thank you so much for your great service and your time, I would like to invite everyone there Thank you so much for your great service and your time, I would like to invite everyone there More
by Belachew
Employees Worked With
Belachew,debbo, Oscar Contreras, George Nehme
