Burien Nissan

Daisy and her team claimed I needed services I’d had done the month before at my actual mechanic, and claimed I needed service my mechanic had not noted as an issue, to a cost of about $2000. So, they’re lia the month before at my actual mechanic, and claimed I needed service my mechanic had not noted as an issue, to a cost of about $2000. So, they’re liars. In addition to that, a 2017 Sentra demonstrating classic signs of transmission failure (which Nissan has lost a class-action suit about), which is under warranty by both mileage and in-service date can’t possibly be failing because it’s not throwing any codes, and they would like to pretend it’s not visibly failing, which it is. The service is atrocious - they don’t return phone calls and claim they sent you messages when they didn’t, and of course I find the lying offensive. I look forward to taking this further with Nissan, the NHTSA, the state AG, and the BBB, and of course if the transmission fails before Nissan replaces it, my lawyer. Perhaps I can be the lucky complainant who forces them into an involuntary recall of the CVT transmission. I will never purchase another Nissan, in part because of the poor quality of this one, and in part because of this treatment. All further pursuit of a warranty remedy will absolutely not happen at Burien Nissan. More

Valentina is amazing and someone I will recommend all my friends to. Her ptofessional customer service exceeded my expectations. Thank you!! friends to. Her ptofessional customer service exceeded my expectations. Thank you!! More

Rachel and her Tech Luis were fantastic. From the moment I arrived she took extremely good care of me and all of my service needs. She knew exactly what was needed and the perfect Nissan Tec From the moment I arrived she took extremely good care of me and all of my service needs. She knew exactly what was needed and the perfect Nissan Technician to help me with my car. Even when the tech had a question for me and brought me out to my vehicle they were profession and courteous. Luis took a moment to warm up to me, but he was in super serious tech mode and I can understand that! He has his game face on. Once he asked for my input, he was fine! Rachel even was super competitive with my other dealers rates that I’ve been since I owned the car! She went above and beyond to make me feel appreciated and extremely valued! Compared to a lot of other dealers! Thank you for going above and beyond for me! I’ll be back for sure! More

Honest regarding car history. Car was priced below NADA. Cindy was very helpful knowledgeable regarding the car. I would recommend them to anyone looking for a good used or new c Car was priced below NADA. Cindy was very helpful knowledgeable regarding the car. I would recommend them to anyone looking for a good used or new car. More

Very poor customer service! Much longer wait than promised, inaccurate report on the multipoint check, the rep looked irritated when asked for clarification and we felt ignored. Much longer wait than promised, inaccurate report on the multipoint check, the rep looked irritated when asked for clarification and we felt ignored. I had to go to the mechanic to ask a quick question and then the other rep chastises me for doing so and then have me wait some more while she remained chatting on the phone! We will never go back to this dealership’s service dept again!!! More

Nice People, good service, my only issue would be on price…but to be fair, its pretty much the same price as most places. I would recommend them. price…but to be fair, its pretty much the same price as most places. I would recommend them. More

Great customer service! I loved how I didn’t have to wait a long time. I was attended right away. I loved how I didn’t have to wait a long time. I was attended right away. More

Very clean Coffee is good and the people are always in good spirits very courteous good spirits very courteous More

Their service department mistreats and takes advantage of their customers. I brought my car in for 4 hours of service. I got it back 9.5 hours later being told they did not have time to do everything. We mak their customers. I brought my car in for 4 hours of service. I got it back 9.5 hours later being told they did not have time to do everything. We make an appointment for next week, I get in my car and the dash is now lit up (it was not lit up when I brought it in). They tried to push the blame on me (who does not work on cars) and tell me that I am going to have to pay, again, for them to finish the job I already paid for. I do not recommend Burien Nissan's Service Center. More