Burien Nissan

Major ripoff, or at least attempted ripoff. Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful W Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful West Seattle independent shop, Foreign Car Workshop, couldn't handle. So we took it to Burien Nissan. They said we needed a new on-board charger, for which they wanted to charge us $3100. They also said our car needed 8 other things, to bring the total, including shop fees and tax, to $5028, which is more than the car is worth. We were stunned, took our car to High Road Automotive, and independent shop in Ballard, and they repaired the charging port (which they said was scorched from a short) for $1100, which fixed the problem. We then went to Foreign Car Workshop for the rest of the flagged areas, most of which they said weren't even necessary or had clearly already been done, and paid $326. So less than $1500 vs $5,000. I know dealerships have a reputation for high fees, but this is really unconscionable, and I wonder whether it was because my wife brought the car in and they thought they could take advantage of her. Needless to say I'll never take another car to Burien Nissan again. More

Is a great dealership the staff delivery a great customer service especially Valentina and Krista both of them were great. service especially Valentina and Krista both of them were great. More

Just the Time for Oil change take more 4 hours that is unreal Never go back again unreal Never go back again More

I'm very please with the services and the perso al are experience with the client experience with the client More

Much better than Toyota of Bellevue Very nice people also not really bunching you with lies also not really bunching you with lies More

Daisy and her team claimed I needed services I’d had done the month before at my actual mechanic, and claimed I needed service my mechanic had not noted as an issue, to a cost of about $2000. So, they’re lia the month before at my actual mechanic, and claimed I needed service my mechanic had not noted as an issue, to a cost of about $2000. So, they’re liars. In addition to that, a 2017 Sentra demonstrating classic signs of transmission failure (which Nissan has lost a class-action suit about), which is under warranty by both mileage and in-service date can’t possibly be failing because it’s not throwing any codes, and they would like to pretend it’s not visibly failing, which it is. The service is atrocious - they don’t return phone calls and claim they sent you messages when they didn’t, and of course I find the lying offensive. I look forward to taking this further with Nissan, the NHTSA, the state AG, and the BBB, and of course if the transmission fails before Nissan replaces it, my lawyer. Perhaps I can be the lucky complainant who forces them into an involuntary recall of the CVT transmission. I will never purchase another Nissan, in part because of the poor quality of this one, and in part because of this treatment. All further pursuit of a warranty remedy will absolutely not happen at Burien Nissan. More

Valentina is amazing and someone I will recommend all my friends to. Her ptofessional customer service exceeded my expectations. Thank you!! friends to. Her ptofessional customer service exceeded my expectations. Thank you!! More