Burien Nissan

The worst service department. My new vehicle has had electrical problems since the purchase. When there was no loaner available I was advised my the sales team on 1/19/20 Sandy and Mallory to continue d electrical problems since the purchase. When there was no loaner available I was advised my the sales team on 1/19/20 Sandy and Mallory to continue driving the vehicle in addition to the service manager Daisy. I wasn’t aware that it was okay to drive a vehicle that has a recall on it and electrical problems. More

Terrible to try to talk to anyone other than a sales person They had my Nissan in for 2 months and after paying a wonderful $1400 bill and drove it home, it was doing the same thing as what I brought it to them They had my Nissan in for 2 months and after paying a wonderful $1400 bill and drove it home, it was doing the same thing as what I brought it to them. I was told when I emailed the service manager (because no one answers the phone) that I should take it to a different dealership. I did on the next day and they found the issue in64 hours, so add another $635 to the cost. So if you have a Nissan just like me take it somewhere else and save money and some time. More

Rip off We took our car to Burien Nissan on a recall for the cvt transmission. We never had an issue with this car before they got their hands on it. After we We took our car to Burien Nissan on a recall for the cvt transmission. We never had an issue with this car before they got their hands on it. After we got the car back someone forgot to put the radiator cap back on and all the water boiled out. They fix that for free. Life is good. A week later the engine light comes on after they looked at it they told me that it would need a new transmission. After contacting a lawyer I agreed to pay %10 of the total $4743.38. So they take the car for a week and then call me to tell me that it’s the tail light. The part is $100 online. It appears that Burien Nissan would like to try to rip people off first and if that doesn’t work try to find the real problem. I would not recommend to buy or have your car service by them. If you do “good luck”. Here is the class action lawyer office. 1875 centerway park east. Suite 1000. Ca. Ph#310-712-8154. The class action is for the CVT transmission. More

This is the worst experience you’ll ever have. Please don’t make the mistake I made of going here to purchase a vehicle. Take my word for it and save yourself the headache and wasted time of dealin Please don’t make the mistake I made of going here to purchase a vehicle. Take my word for it and save yourself the headache and wasted time of dealing with dishonorable people. More

Verry disapointed They sold me a detective transmission for my 2012 versa when i tried to exchange it 8 days later they said I voided the warranty because i installed i They sold me a detective transmission for my 2012 versa when i tried to exchange it 8 days later they said I voided the warranty because i installed it my self I'm very disapointed with nissan this is the second transmission in 91000 miles More

Amazing car buying experience Such an amazing staff they have here at Burien Nissan! Purchased my brand new 2017 Nissan Sentra here. This would be our 2nd vehicle we purchase from Such an amazing staff they have here at Burien Nissan! Purchased my brand new 2017 Nissan Sentra here. This would be our 2nd vehicle we purchase from here, and it is always a great experience we get! More

Easy transition When I first walked in I was greeted by Johnny Velasco. He was very helpful in showing me the car that I have been looking for. I traded in my 2013 When I first walked in I was greeted by Johnny Velasco. He was very helpful in showing me the car that I have been looking for. I traded in my 2013 Jetta for the appropriate amount with what Kelly Blue book was giving no hassle. I would recommend this dealer to others that are looking for a Nissan to buy. Ask for Shanti!! More

Great Buying experience and Sales Team! My expectations were met at Burien Nissan. The Sales and Finance Team were great! I had such friendly Customer Service and attention to my details to My expectations were met at Burien Nissan. The Sales and Finance Team were great! I had such friendly Customer Service and attention to my details to help make this purchasing experience pleasant. This was my third car purchased from them over the years. I would recommend Burien Nissan Dealership to friends and family. More

DO NOT Take Your Car Here I took my car in for service on a Friday and was told that they would call me to tell me what needed to be done and give me an estimate. When I didn' I took my car in for service on a Friday and was told that they would call me to tell me what needed to be done and give me an estimate. When I didn't receive any call from them by Saturday I called twice and left my name and number asking them to call me. No one ever called me as a result of those two messages!!! Monday was a holiday so I called Tuesday morning. After a long wait on hold I was told that they would call me back. A person with the title of something like "customer relations" called me and was very solicitous and told me that she would investigate and call me back. (If Burien has to employ someone with that title I knew it was a bad sign. When she didn't call me within a reasonable amount of time I called her back. By this time I was very unhappy and after a while she admitted that at first they couldn't find my paper work and then couldn't find my car. ARE YOU KIDDING ME! I am new to the area and from my previous wonderful experience with the Nissan dealership in the state I moved from, I thought I would establish a relationship with a Nissan dealership in Seattle. Believe me I will NEVER deal with Burien Nissan again! More