Burien Nissan

I have always had good luck at Burien Nissan and I have had good customer service too! had good customer service too! More

⚠️ AVOID AVOID AVOID: DO NOT BUY FROM BURIEN NISSAN ⚠️ My experience with Burien Nissan was shockingly unethical and deceptive. Here's what happened: 1. Price bait-and-switch: Negotiated $40k out ⚠️ My experience with Burien Nissan was shockingly unethical and deceptive. Here's what happened: 1. Price bait-and-switch: Negotiated $40k out-the-door price for a 2024 Nissan Rogue. At dealership, price increased to $41.5k, then $43.5k after 3 hours. At the end we learned they billed us 45k through deception. They kept claiming either the general manager or finance manager kept computing the price incorrectly. 2. Predatory financing: Despite 2.90% approval from Nissan, finance manager (Michael) pushed 12% interest loan and was disrespectful throughout the process by resorting to gas lighting and incendiary statements. 3. High-pressure tactics: Kept us waiting for 6 hours, using exhaustion to force a deal. After 6 hours of not getting to a deal, we left but got a call that they would honor out the door price of $43k for 2.90%. 4. Hidden charges: Final price jumped to $45k by sneakily including deposit in sale price. I unfortunately did not catch this until I contacted Nissan Consumer Affairs at corporate. 5. Surprise fees: They tried to charge an additional $466 for registration fees (which were intentionally under represented during the sale). Charges were magically dropped when escalated to the Sales Director at Burien and Nissan Consumer Affairs. 6. Widespread practice: Learned they routinely send a bill a month later for registration for $400+ when customers purchase vehicles from this dealership. Finance manager showed me 5 customers who they are actively doing this too when I went to pickup my plates/registration. This felt very wrong and unethical, the finance manager made me feel very uncomfortable so I left without my registration. I left and escalated this to Nissan Consumer Affairs, the charges was dropped immediately by the Director (Andrea) of Burien as they realized they would be investigated for this malicious practice. 7. Service: Based on speaking with the service staff, I will never be brining my vehicle here for servicing. They were unable to answer simple questions on vehicle maintenance procedures along with after service part install in which they provided as options to me during vehicle sales. Staff seems severely incompetent. I will continue to use any other Nissan dealerships for all my servicing needs and avoid Burien Nissan at any cost 8. Fake reviews: I was offered a full tank of gas for 5-star rating, do not trust the reviews on Google, seek other review source. Protect yourself: - Demand detailed, written out-the-door price breakdown (if they refuse or only provide in white paper, walk out). They pulled my credit and still refused to give me a out-the-door price breakdown. - Verify all fees, especially registration, are included before signing. Confirm you will not be billed a month later for additional charges. - Ensure down payment/trade-in reduces principal, not added to price. - Don't trust their reviews! I reported them to Nissan Consumer Affairs. This dealership's practices are not just unethical – they're potentially illegal. Save yourself the headache and financial loss. Save yourselves the trouble and go to a dealership that will work in an ethical manner. Please do learn from my mistakes above and avoid taking your business to this dealership. More

The Service Team were great to work with. John in particular was thorough attentive and provided recommendations on what the Rouge vehicle needed now and what to do, for later consideration. John in particular was thorough attentive and provided recommendations on what the Rouge vehicle needed now and what to do, for later consideration. I trust these guys and will continue to have my car serviced at Burien Nissan. More

DO NOT BUY ANYTHING FROM THIS Dealer! !!!! We bought a car from them 2 months ago and it has been a nightmare ever since. The service dept head is clueless about anything car related and y !!!! We bought a car from them 2 months ago and it has been a nightmare ever since. The service dept head is clueless about anything car related and you can't get the correct paperwork for anything related to the car we bought. Do not buy even a paperclip from these people. They never answer any emails we have sent or voice messages we leave. Now we have a car with to smog or plates because they have sent in he money for the docs for the car. A JOKE More

I don’t often give one star reviews but this one is deserved. Dealer does not stand behind its vehicles sold and does nothing for you after the sale, unless required by law. Poor customer support. deserved. Dealer does not stand behind its vehicles sold and does nothing for you after the sale, unless required by law. Poor customer support. More

False promises, lies and deceit. The absolute worst buying experience in 4o years. Purchased a Chev Silverado for $40k and was told it had been inspected and all was good. Absolut The absolute worst buying experience in 4o years. Purchased a Chev Silverado for $40k and was told it had been inspected and all was good. Absolutely not the case. Promised work that they then refused to complete and then touched up my red truck with what appears to be orange fingernail polish. STAY CLEAR . More

Wow another miracle Burien Nissan did for me. I called Wed Oct 11 2023 Andrea talked w/ me for 20minutes maybe 30minutes later “you got the car”. Wow! The Manager Mike Chong, Finance Manager Albi I called Wed Oct 11 2023 Andrea talked w/ me for 20minutes maybe 30minutes later “you got the car”. Wow! The Manager Mike Chong, Finance Manager Albino Gutiercez and Cindy Gonzalez w Andrea the Internet Director made a big dream come true…. More

The Sales Team is great to work with, however, NEVER go to this service department. I've used them three times, and all three times they said they completed work they didn't do (i.e. replace windshield wip to this service department. I've used them three times, and all three times they said they completed work they didn't do (i.e. replace windshield wiper blades, rotate tires, change the oil). Daisy Ramirez is the Service Manager, and the entire team outside of the service department say she's the issue with this location and it's so bad they won't even take their own cars there, and they've even said "you'd be better off changing your own oil than taking it here - it's terrible." More

Skipped basic inspection, including brakes - but claimed they did. Showed brakes were “GOOD” in inspection but took to another shop which found they were <2mm they did. Showed brakes were “GOOD” in inspection but took to another shop which found they were <2mm More

Horrible customer service, loose my business and will tell family and friends. Service person and manager don’t know what customer service is !!! Terrible tell family and friends. Service person and manager don’t know what customer service is !!! Terrible More