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Bulldog Kia - Service Center

Athens, GA

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442 Reviews

442 Reviews of Bulldog Kia - Service Center

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June 13, 2019

Salesman Made Promises Dealership Won't Honor My wife and I bought a new Sedona just under a year ago. At the time of the sale we were told we would get oil changes and tire rotations for two year More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 18, 2019 -

Bulldog Kia responded

Good Afternoon, I received your review and escalated complaint and want to address your concerns. We apologize for any miscommunication but do want to clarify a few things addressed in your concern. I took a look at your contract and it is laid out on the page in clear terms where the free service is for 24 months or four free oil changes; whichever comes first. The oil changes are complimentary for buying from Bulldog Kia and are at no expense to the customer. We offer this free service as a thank you to our customers for their business. We have to have limits on our contracts and the limit for the free oil changes is two years or four free oil changes; whichever comes first. The average driver does not put 20,000 miles per year on a vehicle so we base this on average driving behaviors. We cannot leave that open to any limit as that could end up being too costly for us to offer this service to our customers for free. For this reason, we go over the contract with our customers at time of purchase and explain that the first two years' oil changes are free or the first four oil changes; whichever comes first. After the explanation is given, our customers sign the form acknowledging that they understand. Your contract was signed and agreed to. Kia offers customers free oil changes for some customers when they fill out the surveys sent and that is another way our customers can get a great deal on service related visits. For the key concern, that is something that must be purchased. Bulldog Kia has never offered a one-year free key replacement service. It is only offered at an additional charge and that was declined on your contract. We offer free dent protection for the first year, but do not offer free key replacement. This was not purchased with your contract and so we are unable to do that for free. We cannot verify what an employee may or may not have offered to the customer if the employee is no longer employed here, however, we can assure you that our team is trained to reference back to the contract at all times as it must be in writing if they are offering something to the customer outside of what is normally offered. We understand your frustration and apologize for any miscommunication. We hope you will give Bulldog Kia another chance to service your vehicle and work with your family. We value our customers and have been ranked number one in customer service for years. That accomplishment does not come easy and our team is highly trained to handle various situations as to be able to offer great service to all of our customers. Please feel free to reach out to me directly and let me know if you would like to set up a time to discuss your situation further or if there is a way that I can assist you. Thank you! - Anastasia, Customer Care Manager 706-608-5589 anastasia@bulldogkia.com

June 10, 2019

Service Great service and very quick. Danielle kept me informed on all updates for my car. And have to give Dustin Smith is a great tech. More

by Kr8776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Joyce
Jun 18, 2019 -

Bulldog Kia responded

Thank you so much! We are so glad you had a wonderful experience with Danielle in our service department and we appreciate you taking the time to leave a review. Dustin and Danielle are great team members who work hard to ensure quality maintenance and that our customers are well informed on the status of their vehicle. Thank you for choosing Bulldog Kia for all your service needs. We look forward to seeing you again at your next appointment. Have a great day!

June 10, 2019

It was alright , as usual, went to get my car serviced, I liked the way we were walked out to the car, I do think the prices are to high, and the service time from s More

by Johnsonannamarie7051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Edmondson
Jun 24, 2019 -

Bulldog Kia responded

Thank you for the review! We appreciate your business and thank you for offering some feedback that we can take to our team to improve our customers' visits. We are always striving to serve our customers better in both efficiency and overall experience so your feedback is great for our team to use to improve. Thank you for choosing Bulldog Kia for your service needs and we look forward to seeing you again at your next visit. Have a great day!

June 09, 2019

Great service I found Bulldog Kia to give great service at a reasonable price. Easy to make an appointment which is confirmed by Kia prior to the appointment time. More

by Smthbevter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Oldham
Jun 24, 2019 -

Bulldog Kia responded

Thank you for the excellent and thorough review! We appreciate your business and thank you for taking the time to share about your experience here at Bulldog Kia. We try to ensure that our customers are treated the same way we would our families in respect to their time, budget and comfort. We are so glad that you had a great visit and look forward to seeing you again. Have a great week!

June 05, 2019

Awesome customer service with Ryan and service! This was my first visit and the customer service was awesome. Ryan was my contact and the service was an amazing experience! Thanks so much! More

by deb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Oldham
Jun 14, 2019 -

Bulldog Kia responded

Thank you so much! We appreciate your business and thank you for taking the time to write about your first visit with us. We are so glad that you had an awesome experience with Ryan in our service department. He is part of a great team, and it is always our goal to ensure quality maintenance and exceptional customer service. Thank you for choosing Bulldog Kia and we look forward to seeing you again at your next appointment. Enjoy your weekend!

June 02, 2019

Great service experience! My service experience was amazing! The technician kept me informed about my car and was very nice to work with. The waiting area was clean and had acc More

by AmyinAthens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Multiple
Jun 05, 2019 -

Bulldog Kia responded

Thank you so much! We appreciate your business and thank you for taking the time to leave us an excellent review. We are so glad you had an amazing service experience and enjoyed our customer lounge and refreshments while your vehicle was in for maintenance. Our service team works hard to ensure that our customers are kept well informed about the status of their vehicle. Thank you for choosing Bulldog Kia for your service needs. We look forward to seeing you at your next appointment. Have a great rest of the week!

May 30, 2019

Awesome customer service Bulldawg Kia has awesome customer service. I took my car in for oil change and tire rotation, they checked everything out. Connor called me to let me More

by Zanna72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Oldham
May 31, 2019 -

Bulldog Kia responded

Thank you so much! We appreciate your business and thank you for taking the time to write about your experience. It is always our goal to provide quality maintenance and exceptional customer service. Our service department works hard to ensure that our customers are well informed about the details and status of their vehicle so they can make decisions that work best for them. We are so glad you had an amazing experience and we look forward to seeing you again at your next service visit. Have a wonderful weekend!

May 30, 2019

Consistent efficiency and competence. I’m currently enjoying my 3rd & 4th KIA products. With that being said, I’ve been and will continue to be a longtime customer. Danielle in service i More

by Microscope Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Wegmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Greenwall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Joyce, Ryan Oldham
Jun 14, 2019 -

Bulldog Kia responded

Thank you so much for taking the time to leave us an amazing review! We appreciate your business and love hearing about your experiences. Beau is an excellent service manager and a great leader and we are so glad you have wonderful experiences with our service team. Thank you for your loyalty not only to Kia, but to Bulldog Kia. It means so much to us that you are apart of the Bulldog Kia family and we look forward to continue serving you with the same eagerness and great customer service. Have a wonderful weekend!

May 28, 2019

Amazing staff and dealership in general! Friendly and fast! Outstanding service and very professional. I would recommend them to anyone who needs to have a c More

by Tguenther92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Wegmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Joyce, Ryan Oldham
May 29, 2019 -

Bulldog Kia responded

Thank you so much! We appreciate your business and you taking the time to leave us a great review. We are so glad you had an amazing customer service experience while your vehicle is in for maintenance. It is always our goal to provide outstanding service and quality maintenance, and we love it when our customers notice how hard our team works. Thank you choosing Bulldog Kia. We look forward to seeing you again at your next visit, and have a wonderful day!

May 21, 2019

Love my Kia. Love Bulldog. I was immediately approached by the service rep and greeted by name. Within 15 minutes I was given recommendations for what the car needed, but was n More

by MikeCurry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
May 23, 2019 -

Bulldog Kia responded

Thank you so much for the incredible review, Mike! We appreciate your business and you taking the time to leave us a great rating. We are so glad that you had an friendly experience and were welcomed immediately when you arrived and were in and out in a timely manner. Our service department works hard to ensure safety and quality maintenance on all vehicles, and we respect our customers' decisions on recommendations, and we are always happy to perform any services requested. Thank you for choosing Bulldog Kia! We look forward to seeing you again at your next visit. Have a wonderful day!

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