Bulldog Kia - Service Center

Bulldog Kia responded

Hi George, thank you for reaching out. We understand your frustration. Our Owner and Service Manager spoke with you over the phone and in person and you acknowledged and admitted that the damage to your vehicle did not happen here at Bulldog Kia. You didn’t reach out to us until 3 weeks after your vehicle was here and it was in your possession during that time. There is no way for us to know where, how or when the damage occurred to your vehicle but you did acknowledge that it did not happen here at Bulldog Kia. Our detail crew is always more than happy to rewash your vehicle if it is not to your satisfaction. We offer free washes as a courtesy to our customers and want you driving away looking clean and well taken care of. When you left, our team was not informed that there was an issue otherwise they would have gotten it taken care of immediately. As for the other customer having scuff marks on their vehicle, I checked with each of our advisors personally and spoke to them about that situation. Our team is covering the cost of cleaning up the scuff marks on the customer's vehicle. It is rare but possible for that to happen and we have cameras installed to protect our customers in such situations. Again, however, that is extremely rare for something like that to happen here at Bulldog Kia. With your vehicle, you acknowledging the damage not happening here and us inspecting the cameras shows that the damage was not done here. We are extremely careful with our customer’s vehicles while they are in our possession. If you would like to discuss these issues further, please feel free to reach out to me directly and I will be happy to have you come in person and talk more. We absolutely want your business and appreciate you choosing Bulldog Kia for your purchase and service needs. I understand your frustrations and hope that you are able to find out a solution to the damage to your vehicle. Please reach out to me personally if I can assist you further. Have a great day! - Anastasia, Customer Care Manager 706-608-5589

George2079 responded

It was NOT 3 weeks. It had been close to 2 but as explained I don’t drive on the passenger side of the truck. Also for David to make it out that I did it is messed up. I’m not that type of person. I’ve sent 3 people to y’all to buy cars. As far as the other shop psssh. I dropped my truck with y’all not them! Y’all chose to take it to them knowing what kind of person he was. Yea a couple of YOUR employees told me all about that shop!

Bulldog Kia responded

Thank you so much Sherry! We appreciate your business and thank you for taking the time to write us a great review. We are so glad that you had a great experience and thank you for choosing Bulldog Kia. Jason looks forward to working with you in the future and we thank you for coming in for your service needs. Have a great day!

Bulldog Kia responded

Thank you so much! We appreciate your business and thank you for taking the time to write a review for us. We hope you have a great day and look forward to seeing you again soon!

Bulldog Kia responded

Thank you so much! We are so thankful for your business and appreciate you taking the time to write a review for us. We love seeing so many people in the community driving our vehicles and sharing about their experiences as well. We love our customers and truly do view them all as family. Thank you again and we hope you have a great day!

Bulldog Kia responded

Thank you so much Barb! We appreciate your business and thank you for taking the time to write a great review for us. It is an honor to be working with you for so long and we are so thankful that you choose us over and over. We appreciate your recommending us to others as well and look forward to seeing you next time. Have a great day and happy driving!

Bulldog Kia responded

Thank you so much for the excellent review and for your business! We are thankful that you chose Bulldog Kia for your most recent service needs. Is there something we could improve on to help us earn a 5 star review from you in the area of customer service? We try to ensure all customers have exceptional, 5-star worthy service and would like to learn more about how we could have improved your experience. Thank you so much again for taking the time to write a review for us. Have a great day and happy driving!

Bulldog Kia responded

Thank you so much Andrew! We appreciate your repeated business and thank you for choosing Bulldog Kia for your vehicle needs. We look forward to seeing you again and hope you have a great day!

Bulldog Kia responded

Thank you so much for taking the time to review us! We appreciate your business and thank you for choosing Bulldog Kia for your recall repairs. So glad your vehicle runs better now! Have a great day!

Bulldog Kia responded

Thank you so much for the excellent review! We appreciate your business and thank you for choosing Bulldog Kia. We are so glad that you enjoy the drinks and snacks and feel comfortable with taking your vehicle here. Thank you again and have a great week!

Bulldog Kia responded

Thank you so much for the amazing review! We appreciate your business and thank you for taking the time to write a great review for us. We are glad that you enjoy our waiting area and thank you for choosing Bulldog Kia. Have a great day!