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Buick Lakeland
Lakeland, FL
108 Reviews
The team at Buick Lakeland would like to welcome you to our dealership in Lakeland, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Lakeland, you can always count on the professional technicians in our Buick service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own.
Lots of folks in Lakeland count on the high-quality vehicles and services found at Buick Lakeland, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 108 reviews
March 28, 2023
We had a terrible experience with this dealership, they flat out lied to us about an vehicle on their website and attempted a "bait and switch" while we were there. A manager reached out via email a coup flat out lied to us about an vehicle on their website and attempted a "bait and switch" while we were there. A manager reached out via email a couple days later, after responding to him about our experience, we heard nothing back. I wouldn't give them my business. More
by Jim
Employees Worked With
David, Petrie
October 24, 2022
The business manager isn't the greatest. I have a lifetime oil change but some are telling me it's only two changes a year but my paperwork doesn't say that. I had an oil change today (10-24 I have a lifetime oil change but some are telling me it's only two changes a year but my paperwork doesn't say that. I had an oil change today (10-24) and some of my car settings were changed. I'm sure the dealership will deny this. More
by carbfoot
Employees Worked With
didn't work with the above employees
December 18, 2021
Efficient and very friendly. Had to have rear end replaced on my Enclave,and it was done in a very timely manner! Today I took my car in to get A/C repaired . I talked to Billy in office , she had i replaced on my Enclave,and it was done in a very timely manner! Today I took my car in to get A/C repaired . I talked to Billy in office , she had it written up and got me a loaner in very rapid time! I’ve been a customer since 1998 and she is terrific ! More
by tjc
Employees Worked With
Preston Paul Body Shop
August 29, 2021
My husband bought a 2017 Hyundai Tucson. Less than 30 days that we had the car I noticed it was jerking like if it wanted to turn off and the acceleration was not great at all. We took it in to see what days that we had the car I noticed it was jerking like if it wanted to turn off and the acceleration was not great at all. We took it in to see what was the problem and they didn't find anything aldo they do not have the machine to put the car on to see if there was any other issues. So we were recommend to take it to the local Hyundai dealership. There they told me the clutch to the transmission was bad and it was going to cost me 2500. I was told the car was under warranty with Power Train. Come to find out that only applies to the original owner. We did have the limited warranty but we drove the car to another state and went over the mileage for that warranty. We decided to go the cannon to see what can be done since we were sold a car with a bad transmission and basically we were told thats our problem to figure it out. We even asked to speak to the manager in the used car dept and was told there was no need for us to talk to him. I have to say Lisa from service and Richard from sales were the only people that tried their hardest to help us out so I recognize them as great employees. But other than that Cannon worked really bad with us and sold us a car that came with issues and now we have to be responsible for a bad transmission. I will never recommend them or step foot in this place again. More
by gen
Employees Worked With
Lisa
May 24, 2020
Disappointed with service advisers and service process. I have 15 years automotive sales experience with four at Dick Norris Buick GMC who had superior customer service Last time I service my Cadillac at Ca have 15 years automotive sales experience with four at Dick Norris Buick GMC who had superior customer service Last time I service my Cadillac at Cannon. More
by wkminto
Employees Worked With
Don't recall her name, David Mulder
July 23, 2019
Warning Buyer Beware. Dont buy used vehicle, they don't inspect and service them, instead coverup blemishes and problems. And sell you a warranty for the problem that's not Dont buy used vehicle, they don't inspect and service them, instead coverup blemishes and problems. And sell you a warranty for the problem that's not worthy. Realizing that they took advantage of me from the date of purchase 4months later ,I took my car in basic service oil change, I had already bought and replace old tires with was bad, they came back to tell me the brakes are bad ALREADY and I need a alignment. When I left my started car driving rough, 4 day later the car started shaking check the oil ,dip stick low and dirty. Call them put on hold no answer. More
by TAMMYS
Employees Worked With
Cheryl Hall
April 06, 2019
AWESOME Dealer & People 10 STAR ALL THE WAY!!!!!!! Spoke with David Mulder GM FIRST CLASS all the way, have been speaking with multiple other Tampa area Buick dealers with no results, Dick Norris, Cen Spoke with David Mulder GM FIRST CLASS all the way, have been speaking with multiple other Tampa area Buick dealers with no results, Dick Norris, Century, Kelly Bartow and Huston Buick in Lake Wales multiple IDIOTS & OWNERS work at all these dealerships please see separate reviews on each!!! Told David what the wife wanted to do and he went to work coming out of 2017 lease to a 2019 Preferred lease, very low mileage on our lease, we spoke by phone multiple times with David working hard for us, retired US Army Special Ops so we are looking for Supplier #s on new car, located the car and we agreed on numbers very easily, set appointment to drive from Tampa to Lakeland to pick up the car, we arrived a little early and David was waiting for us introduced us to Adam Ritchey and Adam started our paperwork immediately everything was DONE within 2 hours Amazing Great Work from David & Adam we were back in the new Envision back to Tampa in no time at all, we are both Stellar Credit and wife doesn't like to waste time, AWESOME JOB Guys!!! More
by melusa1
Employees Worked With
David Mulder, Adam Ritchey
March 28, 2019
The very best in customer care! From the service drive to the customer lounge, warm and i inviting! The staff was outgoing and very helpful, they went the extra mile and addressed a From the service drive to the customer lounge, warm and i inviting! The staff was outgoing and very helpful, they went the extra mile and addressed all of my service needs. The value of service was above and beyond my expectations and the price was better then other dealers I have been to. From the warm welcome by Rocky on the drive, to the amenities in the customer lounge, to the free car wash! Cannon Buick, Cadillac Subaru went out of their way to make my visit a memorable one. Thank you to all the staff at Cannon! Your a hometown Dealership with a big heart! More
by TJ2019
Employees Worked With
Rocky and Tim
