Buick GMC of Watertown

A/C failure Excellent and professional customer service. A/C system leak could not be found. Recalls and routine servicing completed without issues. Brake repair Excellent and professional customer service. A/C system leak could not be found. Recalls and routine servicing completed without issues. Brake repair (Choppy rotors) repaired under warranty. All in all, excellent experience. I anticipate a return visit to repair/replace A/C unit. More

One of the worst dealer The highest asset for any Car Dealership can ever have is the Good Reputation & Good Customer Service and my role here is to ruin this for them or at The highest asset for any Car Dealership can ever have is the Good Reputation & Good Customer Service and my role here is to ruin this for them or at least be an alert for any coming or future shopper to let him/ her stop , think and go somewhere else . I visited this Dealership, test drove 2014 GMC SUV talked to my salesperson and his manager. They agreed to hold the car for me to specific date, which mutual agreement, they send me purchase order on Friday 3-31, i sold my current car next day and called to get my loan setup / insurance, and 2 days before our appointment date i received a call that the dealership sold the Car ! The market are full of cars no problem But integrity & honesty & accountability on this dealership is below the lowest i ever deal with before in fact its zero stars . More

Home in Time for Dinner I walked in unannounced to look at a car and was test driving one in under ten minutes. There was no pressure from anyone on the staff to make a purch I walked in unannounced to look at a car and was test driving one in under ten minutes. There was no pressure from anyone on the staff to make a purchase. I was able to buy the car and drive home in three hours, including all finance, trade in, and other work. I got a good price on my Buick and will be back for both service and future sales. More

Don't walk...RUN ong review. Short version: THIS DEALERSHIP ROCKS. Detailed version: Buick GMC of Watertown is an amazing dealership. I had driven down Straits Turnpi ong review. Short version: THIS DEALERSHIP ROCKS. Detailed version: Buick GMC of Watertown is an amazing dealership. I had driven down Straits Turnpike and been to EVERY dealership on the road, making GMC my last stop. I had misread the website and thought they were open; however, they had just closed. Rather than turn me away, Stephen (who I came to learn was the GM) started to talk to me about my needs/wishes in a truck. He called in Jason McGrew who was already off for the night to come back. These two gents took so much time with me. I got a detailed test drive and time to reflect/think. THEY ALL SHOULD HAVE BEEN HOME WITH FAMILIES AS IT WAS A FRIDAY NIGHT, yet they were giving me care and attention. No rush to just get a sale, but they wanted to make sure I was happy. They got me the numbers I wanted and brought my interest rate down from my trade in. Joe Brunelli worked with me as well and when we did the paperwork, he wasn't trying to make any last minute deals as most folks do at this point, he was honest, patient, and attentive. I left that night feeling as though I not only made an INCREDIBLE truck purchase (Sierra 1500 with lots of bells and whistles) but that I had also joined a family and was given the only place I want to purchase vehicles in the future. Delivery of the truck was flawless. I found a tiny spot that was from shipment and the entire team was on fixing it right away. I ordered a tonneau cover and it's placement got me to learn about service. My sales rep Jason kept me in the loop on it's arrival while checking in often for first few days to make sure I was happy with the truck. SERVICE DEPARTMENT: Jeff Palomba the service manager set me up with a great loaner while they did the cover. He kept me in the loop as to when it was getting repaired and time frame. He got the cover on and spot removed and when I picked it up--it was simple, easy, and quick. Jeff also answered a text message during our first real snowfall about the truck...he's a diligent service manager and makes me feel very confident in having GMC Watertown provide my service needs. Overall, GMC Watertown is a special place and Ingersoll leads an incredible team. Now...don't do my mistake and waste time at all the other gimmick dealerships on Straits Turnpike, just pull into GMC Watertown, let them find your dream vehicle and drive away a part of the Ingersoll family! More

Oil Leak and multiple other problems Good diagnostics. Very thorough. Sent me photos of incidental damage found while investigating another problem. My GMC Terrain runs like brand new. Good diagnostics. Very thorough. Sent me photos of incidental damage found while investigating another problem. My GMC Terrain runs like brand new. Mechanic seemed to do a very good job compared to the Mom-and-Pop shop mechanics I've used. He was able to adjust the transmission so there is no lag when gears change during acceleration. Had never had anyone else find the problem and suggest this fix. Jeff, service rep, was very forthright and explained all the issues. My out of pocket cost was approximately $2500 plus there was warrantee covered work as well. So relieved I had a loaner car because it was in for repair for a week. I would suggest they always supply loaner cars. I loved the loaner so much (Acadia SLT) that I am considering getting this vehicle next. More

Great service Jeff was able to get me an appointment right away and supply me with a loaner for the afternoon so I could get back to work. By the end of the day, m Jeff was able to get me an appointment right away and supply me with a loaner for the afternoon so I could get back to work. By the end of the day, my car was fixed and I was on my way. Perfect. More

Problem Solved The service department was very accommodating and the technician, who solved my electrical problem was very knowledgeable. The technician solved a com The service department was very accommodating and the technician, who solved my electrical problem was very knowledgeable. The technician solved a complex electrical problem regarding the computer, sensors and the programming. More

No presure sales environment, high level of trust. This dealer is outside of my area, but they provided the best pricing when contacted via email. Met and exceeded all promises on price, selection and This dealer is outside of my area, but they provided the best pricing when contacted via email. Met and exceeded all promises on price, selection and documentation. More

As usual they did an excellent job. Sales or Service the personnel always do an excellent job. The professionalism, friendliness, and quality of work are exemplary. I have no hesitatio Sales or Service the personnel always do an excellent job. The professionalism, friendliness, and quality of work are exemplary. I have no hesitation in recommending this dealership. More

Very easy and comfortable Made leasing my new vehicle a very easy process. Sales and management staff are very friendly , courteous , and knowledgable. Would recommend this dea Made leasing my new vehicle a very easy process. Sales and management staff are very friendly , courteous , and knowledgable. Would recommend this dealership to anyone. More