Lehman Buick GMC - Service Center

I have been going to this dealership during four years and I never had issues until the last time that was on 07/15/21 in the morning. That day I had a scheduled appointment and it took more than 2 hours and I never had issues until the last time that was on 07/15/21 in the morning. That day I had a scheduled appointment and it took more than 2 hours for a simple oil change and a tire rotation. Even more, the rotation was not properly done or it was just not done. I marked my car’s tire before I went to the dealer for service. That is why I knew that tire rotation issue. Anyways, When I spoke to the agent and the manager they just tried to justify the delay because of the workload and the tire rotation they kept their position that it was done and ignored me when I told them that my tires were marked by myself before service. Tires were in the same position after my car came out of service and I complained about that.. Then, they rotated the tires but just to satisfy me, but not because the real honest quality of service. Finally, they returned my money , but , honestly that was not the point.Now I doubt to come back there. Bad service!!!! More

Doreen at the front desk was very welcoming and the service I received was affordable which is always a plus. My only minor complaint is I wish they had a TV in the waiting room service I received was affordable which is always a plus. My only minor complaint is I wish they had a TV in the waiting room More

Made an appointment for cooling system service on my SUV. I was quoted over the phone $169.00. When I got to Lehman GMC I received the bait and switch. The service writer (a female) was committed to raisi I was quoted over the phone $169.00. When I got to Lehman GMC I received the bait and switch. The service writer (a female) was committed to raising the price as high as she possibly could. I already had taken the day off from work for the service. Avoid this dealership! They are only committed to taking advantage of the customer! More

Great service department. Doreen is very knowledgeable and makes sure I am kept up to date on what service my car needs. The work is always done professionally and makes sure I am kept up to date on what service my car needs. The work is always done professionally More

Appointment was easy to make. Upon arrival I was assisted promptly and courteously. Waiting time went by faster than expected. Waiting room was clean and water was made available. Care was retur assisted promptly and courteously. Waiting time went by faster than expected. Waiting room was clean and water was made available. Care was returned to me clean. Overall it was great. More

I have been bringing my car here for one and a half years and have been satisfied with the service every time. Estephania, service representative, is always very pleasant and she does an excellent job explai and have been satisfied with the service every time. Estephania, service representative, is always very pleasant and she does an excellent job explaining what to expect when checking my vehicle in and out. More

At the service department is very professional. Miss Doreen take care of me each time I come love it. Doreen take care of me each time I come love it. More

The service rep Doreen was fantastic. And setting the appointment with Miss Jackie was always a delight appointment with Miss Jackie was always a delight More

Doreen is absolutely the best!She’s the reason I complete the surveys after my vehicle is serviced. the surveys after my vehicle is serviced. More

Very efficient and knowledgeable he dealership staff is very efficient and knowledgeable. Everyone was nice and helpful. Every time I visit they deliver excellent customer service! very efficient and knowledgeable. Everyone was nice and helpful. Every time I visit they deliver excellent customer service! More