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Lehman Buick GMC - Service Center

Miami Gardens, FL

4.2
370 Reviews

370 Reviews of Lehman Buick GMC - Service Center

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June 28, 2024

I took my Terrain 2012 , in for service, 3 hours later ,I come back to pick it up. They told me they didn't find anything wrong with it. But it's been cutting off since I had it service. Something is wrong More

by SEDWARDS5063
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Alejandro Castillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Buick GMC of North Miami responded

Edward, It's disappointing to hear about your experience with the service on your Terrain. It's concerning that the issue wasn't resolved and has persisted since then. We want to ensure your vehicle is properly taken care of, so please reach out to ivansandino@lithia.com at your earliest convenience so we can address this matter further. Thank you, Ivan Sandino Service Manager

June 19, 2024

It is a good organization. They work very well to serve their customers. Thank you. More

by Geechlove12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Buick GMC of North Miami responded

We appreciate the five-star review and support. Thank you for choosing Buick GMC of North Miami. If you ever need anything, please don't hesitate to reach out. Safe travels!

June 13, 2024

Professional,Prompt,Knowledgeable,Thorough,From Every Encounter By Customer Service Especially On Initial Car Inspections. More

by elissaanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Lorenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoine Hinds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Buick GMC of North Miami responded

Thank you for highlighting the professionalism and thoroughness of our team at Buick GMC of North Miami. We appreciate your feedback, Elissa, and look forward to serving you again!

June 04, 2024

Doreen was very pleasant to work with. She understand my needs. She ensured that the service that I received was prompt. She communicated every detail. More

by latavia_f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Buick GMC of North Miami responded

Thank you for sharing your experience, Latavia! We're glad to hear that Doreen provided prompt and attentive service at Buick GMC of North Miami. We appreciate your feedback and hope to assist you again in the future. Safe travels!

June 04, 2024

I am very happy with the service I will recommend and Mrs Doreen is very nice More

by 1250DWIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Buick GMC of North Miami responded

We love to receive positive reviews like yours. You are warmly invited to visit us again at Buick GMC of North Miami. We are here to help!

June 04, 2024

Excelente servicio al cliente, un placer conversar con Doreen. I will continue as a client More

by Pedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Buick GMC of North Miami responded

Nos alegra mucho escuchar que tu experiencia con nuestro servicio al cliente fue excelente, Pedro, en Buick GMC de North Miami, ¡y que disfrutaste conversar con Doreen! En nuestro equipo, nos esforzamos por brindar el mejor servicio posible, y comentarios como el tuyo nos motivan a seguir mejorando día a día. Esperamos seguir siendo tu elección como cliente y estamos aquí para ayudarte en todo lo que necesites. ¡Gracias por confiar en nosotros!

June 01, 2024

Bad service when ordering a part for my vehicle. Took a year to come in. More

by kl2thebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Buick GMC of North Miami responded

We appreciate your patience and truly understand your frustration with the amount of time taken to receive the necessary part needed for your repairs. It's regrettable to know that we weren't able to provide you with the five-star experience you deserve, and we hope to have the opportunity to earn back your business in the future. If you'd like to discuss your experience or have any additional questions, please feel free to reach out to me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

June 01, 2024

Poor customer services. Diagnostic test increased and I was not made aware until after. Same problem however the are saying is not. Parts 1,175 labor 2,914 diagnostic $33 More

by Lilavois Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Buick GMC of North Miami responded

Lilavois Family, Thank you for taking the time to leave us your detailed feedback. We would like to understand more about your particular experience and what went wrong with your diagnostic test. Your satisfaction is our priority, and it's unfortunate to know that you didn't receive five-star service during your recent visit. Our hope is to turn your experience around and understand what we can do to improve customer service in the future. Please feel free to reach out to ivansandino@lithia.com if you're willing to discuss. Ivan Sandino Service Manager

June 01, 2024

Poor service department and sales team does not full fill their promises! The installed my headlights incorrectly, this should of been routine but was not. More

by BEASLEYREIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Saint Sume
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Buick GMC of North Miami responded

Reis, It's regrettable to learn that your headlights weren't installed correctly. This is certainly not the level of service we aim to provide all our guests, and we understand your frustration. We would love the opportunity to make things right and work towards earning back your business. Please feel free to reach out to me directly at ivansandino@lithia.com if you're willing to discuss your situation further. Thank you, Ivan Sandino Service Manager

May 31, 2024

Doreen was amazing as always. She was able to get the right people to get my vehicle’s battery replaced in no time! More

by GUARDIANSPIRIT111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

It's great to hear that Doreen and the team at Buick GMC of North Miami provided such efficient service! Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

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