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Buick GMC of North Miami

Miami Gardens, FL

4.4
687 Reviews

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 687 reviews

April 22, 2024

Poor communication with customer. Vehicle brought to the workshop for the first maintenance and to check on an issue with the breaks. 6 days on the workshop but the issue is still the More

by Manuel Montes
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Workshop manager., Juan Nunes D'eramo, Alejandro Castillo
Apr 23, 2024 -

Buick GMC of North Miami responded

Manuel, Thank you for taking the time to share your experience and bringing this to our attention. We understand your disappointment when expectations aren't fulfilled, particularly concerning vehicle maintenance. Kindly email me directly at ivansandino@lithia.com with your preferred contact information so that we can discuss your situation. Ivan Sandino Service Manager

April 18, 2024

Doreen makes it very professional, but the prices have gone sky high in just a couple of years. More

by Teacher lady
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Apr 19, 2024 -

Buick GMC of North Miami responded

We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you found Doreen's service to be professional. We understand your concern regarding the prices. Your feedback is incredibly valuable to us as it helps us identify areas where we can improve. As we continue to refine our offerings at Buick GMC of North Miami, we will certainly take your comments into consideration. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

April 17, 2024

Great service . I can’t complain about my services. The dealership will alert you on what you need for your service. More

by CHAMPIONTECKENTERPRISELLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Castillo
Apr 17, 2024 -

Buick GMC of North Miami responded

We appreciate your positive feedback! At Buick GMC of North Miami, our team is dedicated to keeping you informed and delivering outstanding service. To ensure we earn five stars from you next time, please don't hesitate to let us know how we can further exceed your expectations. Thanks for choosing us!

April 17, 2024

Ricardo and Austin were awesome with amazing customer service. They made my experience extremely easy with purchasing my New Buick. I was able to sit home and work throughout the process. More

by shundaclayton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
Apr 17, 2024 -

shundaclayton responded

You All are a Phenomenal Team. You made the process smooth, quick, and possible. A New addition to my Family. Go 🎊Lehman Buick of North Miami #1 Da BEST. Again, Thank You Guys❤️

Apr 17, 2024 -

Buick GMC of North Miami responded

Thank you, Shunda. Positive reviews like yours truly make our day! Ricardo and Austin will be glad to hear you had such a wonderful experience working with them here at Buick GMC of North Miami. We look forward to keeping your ownership experience smooth as well, so reach out to us for anything else you may need. Congrats on your new Buick!

April 17, 2024

I recently purchased a GMC Yukon from this dealership, and the entire process was incredibly smooth and efficient. From start to finish, everything took less than an hour, which was impressive. A speci More

by BURAKOKTENLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Ernesto Llerandi, Frank Gonzalez
Apr 18, 2024 -

Buick GMC of North Miami responded

Thank you so much for taking the time to share your positive experience with us at Buick GMC of North Miami! Providing a seamless process for our customers is always our goal. We especially appreciate your shoutout to Frank Gonzalez for his professionalism and guidance throughout the process. Sergio Martinez and Frank Farjardo will be happy to know how much you appreciate their support in your car-buying journey. We are looking forward to assisting you with any of your automotive needs in the future. Until we meet again, enjoy your new GMC Yukon!

April 17, 2024

Perfect customer service quick honest and professional went way and beyond to make you feel like family and Jimmy salesman was outstanding More

by MM3219850
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tsegga, Austin Lorenz
Apr 17, 2024 -

Buick GMC of North Miami responded

It's rewarding to know that our team went above and beyond to make you feel like family during your car-buying journey. We appreciate you choosing Buick GMC of North Miami for your automotive needs. Come back to see us whenever we can next be of service!

April 17, 2024

I had an appointment and they took my car right away. Everything was done promptly! I was very satisfied ! More

by MARYWOHLMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alpi, Alejandro Castillo
Apr 17, 2024 -

Buick GMC of North Miami responded

We're glad to know our service team at Buick GMC of North Miami got you back on the road in no time, Mary. We'll be here whenever you're ready for your next visit!

April 13, 2024

Doreen has been my service advisor for 9 years and always professional , a great asset to the department! More

by parisv55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Apr 15, 2024 -

Buick GMC of North Miami responded

We're so glad to know that Doreen has been providing you with excellent service for nearly a decade at Buick GMC of North Miami! We appreciate your loyalty and kind words. Travel safe and come see us again whenever we can next be of service.

April 12, 2024

I purchased my vehicle and there service was amazing! !! Great customer service!! Ricardo was great and as always Wayne is the best!! More

by WENDYPCAST78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Fajardo , Ricardo Saint Sume, Wayne Blount
Apr 15, 2024 -

Buick GMC of North Miami responded

Congrats on the new ride, Wendy! We're delighted to know you had an amazing experience with Ricardo, Wayne, and the rest of our team at Buick GMC of North Miami. Thanks for choosing us for your vehicle purchase! We hope to work with you again in the future!

April 11, 2024

Service was slow, despite an appointment, and customer service was dissapointing. Hoping vehicle service was done well. More

by AVGAV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss, Alejandro Castillo
Apr 12, 2024 -

Buick GMC of North Miami responded

We're sorry to learn that your experience with us didn't meet expectations. We aim for efficient service and strong customer interaction, so it's disappointing to know we fell short this time. Your feedback is valuable in helping us improve our services moving forward. If you'd like to discuss further or have any concerns about the vehicle service, please don't hesitate reaching out directly. Thank you, Ivan Sandino - Service Manager - ivansandino@lithia.com

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