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Buick GMC of North Miami

Miami Gardens, FL

Overview
Reviews
4.4
687 Reviews
Call Dealership (786) 718-1200

21200 NW 2nd Ave

Miami Gardens, FL

33169

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Alfredo Hill buyers beware Alex run credit

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Showing 687 reviews

June 01, 2024

Poor customer services. Diagnostic test increased and I was not made aware until after. Same problem however the are saying is not. Parts 1,175 labor 2,914 diagnostic $33 More

by Lilavois Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Castillo
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Jun 04, 2024 -

Buick GMC of North Miami responded

Lilavois Family, Thank you for taking the time to leave us your detailed feedback. We would like to understand more about your particular experience and what went wrong with your diagnostic test. Your satisfaction is our priority, and it's unfortunate to know that you didn't receive five-star service during your recent visit. Our hope is to turn your experience around and understand what we can do to improve customer service in the future. Please feel free to reach out to ivansandino@lithia.com if you're willing to discuss. Ivan Sandino Service Manager

June 01, 2024

They provide very good service and even though your credit is not too good but they find a way to help out. More

by djeanguytorite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Julius Iannella
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Jun 03, 2024 -

Buick GMC of North Miami responded

Your satisfaction is our priority at Buick GMC of North Miami, so it's wonderful to hear that our team was able to assist you despite credit challenges. Thanks for sharing your positive experience! Travel safe in your new ride and come see us again whenever we can next be of service.

June 01, 2024

Wonderful! Todos fueron maravillosos. Recomiendo este dealer como el mejor. Estoy feliz con mi nuevo carro More

by ILEANA54DECUBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gonzalez, Raul Feliu
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Jun 03, 2024 -

Buick GMC of North Miami responded

Gracias por la recomendación! Nos alegra saber que tuviste una experiencia maravillosa en Buick GMC of North Miami y que estás feliz con tu nuevo carro. ¡Disfrútalo al máximo! Esperamos trabajar con usted nuevamente para sus futuras necesidades automotrices.

June 01, 2024

Bad service when ordering a part for my vehicle. Took a year to come in. More

by kl2thebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
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Jun 04, 2024 -

Buick GMC of North Miami responded

We appreciate your patience and truly understand your frustration with the amount of time taken to receive the necessary part needed for your repairs. It's regrettable to know that we weren't able to provide you with the five-star experience you deserve, and we hope to have the opportunity to earn back your business in the future. If you'd like to discuss your experience or have any additional questions, please feel free to reach out to me directly at ivansandino@lithia.com. Thank you, Ivan Sandino Service Manager

May 31, 2024

Ricardo was a great sales person, respectful and made the process fast and easy. Smoothest car buying experience ever! Ricardo & Austin (The finance manager) treated me with respect and made my purchase hass More

by adrienne2you76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Adrienne, we're delighted to hear that Ricardo and Austin made your experience at Buick GMC of North Miami smooth and hassle-free. Thank you for sharing, and we look forward to your next visit!

May 31, 2024

Doreen was amazing as always. She was able to get the right people to get my vehicle’s battery replaced in no time! More

by GUARDIANSPIRIT111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

It's great to hear that Doreen and the team at Buick GMC of North Miami provided such efficient service! Thank you for sharing your positive experience with us, and we look forward to serving you again in the future!

May 30, 2024

It's my 5th vehicle at this dealership and with Ricardo it's always great customer service More

by Jershon78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
Report | Print
May 30, 2024 -

Buick GMC of North Miami responded

It's wonderful to hear that Ricardo has left such a positive impression on you, Jershon! Thank you once again for the five stars. We truly appreciate your feedback and looking forward to your next visit here at Buick GMC of North Miami!

May 30, 2024

I get my BMW 2024 from this dealership and Ricardo make me feel like a queen with the most amazing customer serv More

by Kristiet_hugger2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume, Austin Lorenz
Report | Print
May 31, 2024 -

Buick GMC of North Miami responded

It's wonderful to hear that Ricardo made you feel like royalty at Buick GMC of North Miami! Feel free to reach out to us if you need any further assistance. Enjoy every mile in your new ride, Kristiet!

May 30, 2024

What a waste of time to drive across town and waste hours of work to be told that the recall part isn’t in stock. We live in 2024, based on VIN of vehicle you have to narrow down what exact part my car has More

by DENNMOM
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Nunes D'eramo
Report | Print
Jun 03, 2024 -

Buick GMC of North Miami responded

Thank you for bringing this to our attention. We understand the inconvenience and frustration you may have experienced with your recall service. It's disappointing to hear that we didn't have the necessary part in stock, especially after you took time out of your day to visit us. We strive for better communication and preparation, so please reach out to me directly if you'd like to discuss this further or need assistance rescheduling. Thank you, Ivan Sandino Service Manager ivansandino@lithia.com

May 30, 2024

Great desl,good customer service, Ricardo very honest and knowledgeable make my experience unforgettable and amazing More

by 300hdman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Saint Sume
Report | Print
May 30, 2024 -

Buick GMC of North Miami responded

We're glad to hear that Ricardo provided you with an unforgettable and amazing experience at Buick GMC of North Miami. Thank you for sharing your positive feedback. If you need any further assistance in the future, don't hesitate to reach out. We're here to help!

May 30, 2024 -

Buick GMC of North Miami responded

We're glad to hear that Ricardo provided you with an unforgettable and amazing experience at Buick GMC of North Miami. Thank you for sharing your positive feedback. If you need any further assistance in the future, don't hesitate to reach out. We're here to help!

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