Buick GMC of Gurnee

Car Purchase Tom Isaacson and Caitlin Smolenski were both wonderful and helpful in my car buying experience. I am very happy with the car that I purchased, and the Tom Isaacson and Caitlin Smolenski were both wonderful and helpful in my car buying experience. I am very happy with the car that I purchased, and they really made me feel important. I feel that this dealership really cares about and values their customers. More

Customer Service driven, honest, friendly, personable My husband and I had the most awful experience at a Cadillac dealer in Libertyville, IL and ended our day at ANTHONY BUICK GMC and could not be happie My husband and I had the most awful experience at a Cadillac dealer in Libertyville, IL and ended our day at ANTHONY BUICK GMC and could not be happier. I found a particular car that I wanted and it happened to be at their lot. (GMC Yukon Denali). We contacted them on Monday and had several email and phone conversations about the car. We were guaranteed that the car was in "perfect" condition with 19k miles on it. We asked for complete honesty with any blemishes or defects and were told it was "as close to perfect as perfect gets". We agreed to pay $1000 down and hold the car until Saturday morning after we agreed on a price. We made it very clear that we were driving 5.5 hours in a rental car, and returning home with this one. When we arrived, we were greeted by a man that passed us off to another and led us to the back room where the car was being kept for the past 6 days. We looked over the car and asked it to be moved to the sunlight so we could bring the scratches and paint issues to the salesman's attention. It is FAR from perfect. The car was covered in white from a horrible detail job. There are several scratches, a few dings and a huge paint issue on the back panel door. When we brought these up to the salesman he stated that it was just "filler" and that whatever happened was fixed. We called our personal friend who owns a body shop and facetimed the issue with him. Being a black car, it would be at least $2000 to get this fixed correctly since the entire door would have to be painted. As I stood inside and my husband outside after the test drive, I was completely humiliated. The salesman told me that I clearly know nothing about cars because I was getting a deal and should be thankful for the price, that most people who walk into this Cadillac dealership don't have anything less than a 750 and do I even qualify, that the god awful detail job is all they could do with such short notice (remember the 6 days??), questioning if I am used to a car of this caliber where I live, and does my body guy know anything about cars like this? Really? He had no idea that I grew up around classic cars my entire life and knew more than he does! It took everything that I had to hold my tongue. He failed to remember that I was paying CASH for this car and had the cashier's check in hand. When I ever so politely reminded him of this he stated that the finance guys don't tell the salesman anything in case they can get a better deal. Did he really just tell me that?!? My husband came back in about 15 minutes later after going over the vehicle in detail and then stated we would not leave without $2300 taken off of the agreed on price. The salesman then chuckled, left, came back about 5 minutes later and stated there was no negotiation. We then very politely said we will not take the car. He left, brought back our credit card reimbursement for signing and that was it. We were there for over an hour. Not one single person thought we were worth their time to ask us if there was another vehicle that we would like. Not one single person asked if there was anything else they could do to get me in another vehicle. I brought a cashier's check made payable to YOUR dealership. Clearly it was more important to sit with their legs crossed at their desks playing on their cell phones. Yes, I walked around and made eye contact with most of them. It was not worth wasting their breath to acknowledge me. Not one other single customer was in that lot. Clearly that dealership is not in the business of good customer service. We drove to Enterprise across the street and advised them that we would have to drive the rental car back and told him how upset we were. He advised us of a GMC dealership just 20 minutes north. With that referral we drove another few miles and ended up at Anthony GMC/Buick in Gurnee, IL. There we were greeted with the best salesman and staff. They were so nice to us and didn't know that I had a cashier's check written to the other dealership in my car. They were amazing salesman and treated us like the hard working adults we are. They did not have the model and options that I was in search of, but offered to help find something comparable. They brought up options and even offered to look at other dealerships to see what he could find. The day turned out nothing like I had thought it would when we left St Louis at 5am that morning. To end my afternoon, I didn't end up with my 2014 Black Denali and I was very upset with both the disappointment of losing my car and the way I was treated there...BUT the satisfaction of driving home my 2017 Yukon Denali purchased from Anthony GMC/Buick was so worth it!!! We felt like we made a friend by the time we left the dealership and are recommending this dealership to all of our friends and family. I asked to speak with management before we left because I wanted them to know how our day was completely flipped just by their customer service and personal attention. We are willing to drive the 6 hours just to purchase from them in the future. Dave and Zaya, you made our day and finally made me smile! I hope to bring more business to your dealership and you are good at your job! (and I didn't even tell you that it was also my birthday) More

Great price and service ! I usually dread going into the dealership to buy a new car, however the experience I had purchasing my Buick from Dave Weber was a very pleasant surpr I usually dread going into the dealership to buy a new car, however the experience I had purchasing my Buick from Dave Weber was a very pleasant surprise. No high pressure sales tactics like I ran into at the first Buick dealership I went to. Instead, Dave made me feel very comfortable and answered all of the questions I had about the different options that were available on my Lacrosse. After the test drive, when it came time to talk numbers the price he was able to offer me was very competitive and I also ended up getting a great deal on my trade too. Service after the sale has been great too, when I went to pick up my new car the next day everything was ready to go, no hassles and he gave me one more walk through of all the features to make sure I knew how to use them. The whole experience was better and much quicker than on my previous vehicle, and because of that I've referred several of my friends and family to him, so if you're looking for a Buick/GMC vehicle call the dealership and ask for him, you'll be happy you did. More

Great experience Henry was a pleasure to work with today. I will definitely come back to this dealership again. He made the buying experience great. I highly recomm Henry was a pleasure to work with today. I will definitely come back to this dealership again. He made the buying experience great. I highly recommed. More

Great Car at Great Price We bought a Buick Encore from this Dealer. The sales man Dave Weber was great to deal with and very knowledgible about the car. The deal was great a We bought a Buick Encore from this Dealer. The sales man Dave Weber was great to deal with and very knowledgible about the car. The deal was great and the service has been even better. More

Great Service from long estabished dealer. I bought a GMC Acadia from Dave Weber at Anthony. The price was very competitive and the service has been outstanding. He explained all the importan I bought a GMC Acadia from Dave Weber at Anthony. The price was very competitive and the service has been outstanding. He explained all the important features of the Acadia to me and my wife. Whenever we have had a need for service the dealership and Dave have made sure we were totally satisfied with their work. More

Informative Sale just stopped in to see a vehicle and was so impressed with Sergio's knowledge about the brand, I walked out with a new car! Sergio was great to work just stopped in to see a vehicle and was so impressed with Sergio's knowledge about the brand, I walked out with a new car! Sergio was great to work with, he could answer every question I had. He made sure I knew about all the the options on my new vehicle so I would feel confident in the car I bought. Zaya in Finance made sure we knew our options available to us before we made a decision that would work for us. I would highly recommend buying your next vehicle from Sergio and Zaya and at Anthony Buick GMC. More

Knowledgeable and Helpful Tom, Took the time to help us find the car we desired and complete the trade in and purchase process of our new Encore. He worked to help match a tr Tom, Took the time to help us find the car we desired and complete the trade in and purchase process of our new Encore. He worked to help match a trade in quote from another source so we could make the purchase with Anthony Buick. More

Thanks Henry! Henry was great and made the car buying process as easy as usual! I definitely would recommend Anthony Buick and Henry to any of my friends! Henry was great and made the car buying process as easy as usual! I definitely would recommend Anthony Buick and Henry to any of my friends! More

2017 Sierra 2500 Henry and Ryan are very easy to work with. I couldn't be happier with the car buying process through them at Anthony. I would recommend them to everyo Henry and Ryan are very easy to work with. I couldn't be happier with the car buying process through them at Anthony. I would recommend them to everyone. Thank you guys. Love the new truck! -Tom More