Buick GMC of Gurnee

I was in the process of purchasing a vehicle that both Bill and Sarah told me was available and I was assured that I was locked in for the purchase. After going back and forth by emails and texts gatheri Bill and Sarah told me was available and I was assured that I was locked in for the purchase. After going back and forth by emails and texts gathering all the necessary info for purchase for the better part of 2 days, I was notified that they sold the vehicle. Nothing was ever even hinted that I was at risk of losing the vehicle. I was led to believe all the paperwork was being written to complete the sale. Probably the most unprofessional auto dealer I have ever dealt with in my 35 years of buying cars. Unbelievable how greedy and opportunistic they were and how fast they turned on someone who was eager to be a customer. I would steer clear of dealer at all costs! More

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insu We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick! More

Took my gmc yukon to have passenger airbag replaced per recall. THEY BROKE MY DASHBOARD AND DIDN'T FIX IT. Will not be taking my cars here no more!!! recall. THEY BROKE MY DASHBOARD AND DIDN'T FIX IT. Will not be taking my cars here no more!!! More

My wife took our 2017 Buick Lacrosse in to Anthony Buick for loud exhaust, worse when started, while I was out of town. She checked the car in with William Mathe. He called her with a report indicating t for loud exhaust, worse when started, while I was out of town. She checked the car in with William Mathe. He called her with a report indicating the front exhaust pipe was leaking and needed to be replaced at a cost to us of $,1000.00 total including taxes and fees. My wife asked the service advisor to look in the glove box for the extended warranty she was sure was in there and he told her it was not there. The work was authorized by my wife who needed her car and could not get a hold of me to discuss it. When the car was completed she got a call that the vehicle was ready and the total was now $1,100.00, she told the advisor she was not paying any more than the $1,000.00 she was quoted and that is what she paid when she picked the car up. A few days later when I returned, I had reviewed the repair order and noticed that the exhaust pipe had a core charge or deposit of $400.00 which was credited once the technician returned the old pipe to the parts dept. The only reason there was a core charge was because they replaced an exhaust pipe that is part of and included the front catalytic converter which is also covered by GM's 8 year/80,000 mile warranty and they recycle the precious metals used to manufacture it (such as platinum and paladium). To be certain that it was a catalytic converter I called their parts department to verify what the part is and was told it is a catalytic converter. As long as I had the parts dept. on the line I asked the price of the catalytic converter/front exhaust pipe and was quoted $100.00 less than we paid. Later that day I called the service advisor there to ask why wasn't the catalytic converter replaced under warranty and he stated he didn't realize it was a catalytic converter and that not all catalytic converters are covered under warranty which is not true. We decided to call GM/Buick Customer Relations and requested assistance in getting reimbursed for a repair we paid for that should have been warranteed. The lady I spoke with said she would investigate what transpired and see what she could do and promised to call back that day. Later that day she called back with good news that the entire repair should have been warranteed and we would be FULLY reimbursed in about a week. A week later we get a check from the dealer in the amount of only $800.00. I called the dealer service director Eric and left several messages to call me with an explanation but did not hear back for over a week. It was only after I left one last message letting the service director know that we were about to leave on-line reviews detailing our poor experience with them that he called me back. Service director explained that the service advisor was new and did not know the catalytic converter was under warranty but they had extra labor needed to remove the exhaust broken bolts which is part of the repair process anyway. It was clear to me that they wanted us to pay the difference between warranty rate which is less and customer pay rate which was more. One more call was made by me to GM/Buick customer support to let them know we were not fully reimbursed because the dealer claimed extra labor was needed to replace the exhaust pipe which I knew was false. Anthony Buick dropped the ball in several ways, were afforded several opportunities to resolve this and satisfy the situation but chose not to due to nothing more than greed; this is not a facility we can recommend to anyone but rather will tell everyone to avoid at all costs. Pay no attention to the dealership response that suggests they want us to call and discuss the issue, they sincerely are not interested in satisfying the issue. More

I’m going to try to be as short as possible.Stay away I’m going to try to be as short as possible. Stay away from the service department!!! I took my wife’s car for a new clutch at the beginning of the I’m going to try to be as short as possible. Stay away from the service department!!! I took my wife’s car for a new clutch at the beginning of the year (March)and today I still have a transmission fluid leak that I never had before. I tried to resolve the issues, yes there was more than one throughout the year with my service writer, service manager,(worthless) owner and finally with the general manager who at one time acted like he really cared but the last thing I hear from him was I will get back to you on Tuesday but he never told me which week which month or which year Tuesday since it’s been over four weeks since he told me that. It is obvious that these people will not take responsibility of a bad job performed on my car. All I can tell you is stay away from the service department and if you don’t all I can say is, “ I told you so.” More