Step One GMC Cadillac Fort Walton Beach

The sale went quickly and smoothly after test drive. Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just b Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just bought this and now have to deal with repairs. Doesn’t seem like right thing to do. More

Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. More

It is sad that a "Luxury" brand has a sales staff that must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online, I confirmed the pricing with a manager on the phone before driving 45 minutes to the store. Once I got to the store, the red flags started. No one had informed me that the "New" car had been cannibalized for parts, the vehicle wasn't charged, and I was directed to a different vehicle for a test drive. In the swapped vehicle, the passenger side air conditioner was blowing hot air even after driving for 15 minutes. The salesperson suggested that it was because the electric vehicle had been jumped off. After driving the swapped vehicle, I requested pricing on the cannibalized vehicle because I knew that the vehicle I had discussed previously qualified for a specific lease program. The dealership presented an initial presentation with a price more than $5,000 more than previously quoted. The sales and finance managers knew less than the customer about the current programs and options for leasing. To top it all off, even though I had a gift card code for test driving a car from Cadillac the dealership did not process the request. One Step backwards for Step One. More

The service department is horrible. They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have been to the service department four times and they still haven’t sent it. They don’t call you back and you only get sent to voicemail when you call. More

Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patr blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV. More

Joshua Salter was great to work with. I am very pleased with my new vehicle. Joshua/dealership were honest and easy to work with. I am very pleased with my new vehicle. Joshua/dealership were honest and easy to work with. More

Professional and easy to work with. All the people I worked with are very nice, know their jobs, and do them well. All the people I worked with are very nice, know their jobs, and do them well. More

We want to thank Patrick and the rest of the Service Dept. for diagnosing a "converter shudder" in our XT5 (our vehicle would shudder when changing gears between 20-30mph). We had driven down for holid Dept. for diagnosing a "converter shudder" in our XT5 (our vehicle would shudder when changing gears between 20-30mph). We had driven down for holiday from Canada and the last thing we needed was a vehicle problem. We showed up un-announced at the dealer on a Saturday morning and they were able to get is in first thing on Monday morning. We were out of there by 9am after having a full diagnostic, road test and inspection of the issue. Ultimatly, they replaced the transmission fluid and put in an additive. More importantly they reassured us that we were not going to get stuck at the side of the road. Patrick is the Service Advisor that we dealt with and he was excellent. Also a shout out to the tech Gerald Lemons and the Service Manager. Great service! More

I had a great experience buying my CT4 last week. My sales representative, Deliala, was excellent. She answered all my questions quickly and honestly. Josh in the finance department made sure I un My sales representative, Deliala, was excellent. She answered all my questions quickly and honestly. Josh in the finance department made sure I understood and was comfortable with the process. I never felt pressured and left happy with my new car. More

Excellent experience! We loved Macy!!! She was extremely knowledgeable about the vehicle and treated us like family. Josh was fantastic as well and made the financial port We loved Macy!!! She was extremely knowledgeable about the vehicle and treated us like family. Josh was fantastic as well and made the financial portion a breeze. More