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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
702 Reviews

702 Reviews of Buick GMC Brooksville - Service Center

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June 23, 2024

Nice and friendly service, been going there for the last 10yrs.keep up doing an outstanding job!!!! More

by jdiaz69731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2024

Been dealing with this dealership for years always good service and good people !!will be back More

by WSUFFICOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2024

Great service, waiting room amenities is awesome and friendly employees. My compliments to efficient service provided. You also fixed my 89 corvette air condition that cold air and Register Chevrolet More

by EBDEVENECIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Steifel
June 22, 2024

Great customer service and knowledge. Very helpful and friendly. Best service writer anywhere. Pleasant to deal with. More

by Joefire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Grima
June 21, 2024

The service department is great, Donnie is good to work with and is always available to take care of any issues that we may have. More

by ATC-BUILDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DENISE LACICH
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Very friendly service and very professional experience. I would return for my service needs in the future More

by PCASCIOLA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Everyone at Rick Mattews is very kind and curttious ! The service that I had done was quick ! More

by LOPEZTRACY4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennette
June 18, 2024

The service provided was excellent. The work needed was completed in a timely manner. I rate the visit sweet. More

by ABOAGYEERICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stals
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH GYURICSKO
4.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
HOWARD ABRAHAMS
4.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN SOLDO
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

Probably never going back. l explain ed to Josiha my reasons.And l called Tom to vent to him,l never recieved my call back.17 yrs as a customer ! More

by sallypetriecp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSIAH MAHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Buick GMC Brooksville responded

I'm so sorry to hear that we disappointed you. Tom has been trying to get ahold of you today, with no success. Please reach back out to us at your earliest convenience. Sincerely, Jennifer Stals, General Manager

June 18, 2024

This is the absolute worst dealership for collision that I have ever dealt with in my 52 years in life nothing but liars I've never taken my vehicle to a place that was so dishonest when you lie to your cus More

by Smcdtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
COLLISION
Jun 18, 2024 -

Buick GMC Brooksville responded

Please accept our apologies that we disappointed you during your recent visit. Unfortunately, the situation regarding your vehicle was never in our control. Your insurance company, Progressive, called us before the vehicle even arrived on our lot to advise us that the vehicle will be dropped and then taken to another shop. We were never authorized to work on your vehicle. Those decisions and communications are the responsibility of your insurance company, not Buick GMC Brooksville. Due to previous questionable repairs, even if Progressive had approved us to work on the vehicle, we would have kindly declined the work. Buick GMC Brooksville has an outstanding reputation for quality collision and paint work. Since the vehicle has been repaired multiple times in the past, we would not be able to guarantee the quality of work we desire to provide to our customers. Perhaps there is some confusion, as you never spoke to a manager face to face, as you state. During the phone call you had with our Body Shop Manager, he explained all of the above to you--and putting a vehicle on a hoist was never mentioned, as we never had the authorization to work on your vehicle. It is our goal to provide an exceptional experience to all of our customers. Unfortunately, we were unable to assist you due to your insurance company. I'm sorry that we were unable to assist you. We wish you the best of luck with your vehicle. Sincerely, Jennifer Stals General Manager

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