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Buick GMC Brooksville - Service Center
Brooksville, FL
510 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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510 Reviews of Buick GMC Brooksville - Service Center
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May 01, 2024
Service was outstanding Gavin was exceptional I'll buy another one from them Thank you buy another one from them Thank you More
by Ed Kulish@gmsil.com
Verified Customer
May 01, 2024
Needed a part a when it came they called me. Truck is running fine thanks to them at GMC. Truck is running fine thanks to them at GMC. More
by Fviger
Employees Worked With
April 30, 2024
Went to an appointment on a Saturday. Took at least 15-20 minutes to check in as there were only 2 people working as someone had called out. As it was the weekend, there was no cashier Took at least 15-20 minutes to check in as there were only 2 people working as someone had called out. As it was the weekend, there was no cashier or operator to answer the phones. Although Donna, as always, was courteous and efficient, having to do 3 jobs, while short handed, was obviously very taxing. Once the vehicle was in it only took a half hour to change the oil and rotate tires and then a few more minutes to pay and checkout Again, service was good as it could be under the circumstances, but phones constantly ringing, having to do cashier functions as well as processing the appointment, is too much to expect a staff of 2 to have to handle. I rated her service as a 5, but the experience itself as a 2. It would be a much better experience if there was someone to assist with phones and payment. Understand that a business needs to be efficient, but having at least 1 additional staff is a small investment that would have been a much better experience. More
by DOUGLASWBENNETT2012
Employees Worked With
April 30, 2024
Very friendly and courteous service. Salesman Sal was hortible, like a thorn in my side, a real liar Salesman Sal was hortible, like a thorn in my side, a real liar More
by zampizi
April 30, 2024
Had an appointment waited over an hour and still had 3 ahead of me. They take appointments on line now and don’t tell the dealership ahead of me. They take appointments on line now and don’t tell the dealership More
by FREDBOHNHOFF
April 30, 2024
The service Department provided Prompt courteous service, They kept me up to date on my Vehicle as to what was needed and the cost they provided service, They kept me up to date on my Vehicle as to what was needed and the cost they provided More
by Ypg1019
Employees Worked With
April 30, 2024
I was greated with courtesy. Donna looked up the part that has to be replaced. She explained that it would cost $600.00. Of course this was completely shocking.i am waiting for a Donna looked up the part that has to be replaced. She explained that it would cost $600.00. Of course this was completely shocking.i am waiting for a call that the part has been delivered.. This dealership is always so organized! More
by mrgrt336
April 29, 2024
Great customer service in parts ! All associates friendly and informative. I trust my car will have the best results at this dealership All associates friendly and informative. I trust my car will have the best results at this dealership More
by Nanaev007
April 27, 2024
I drive an hour instead of five minutes because I am treated so much better. I can trust Donnie to tell the truth about all matters about what I need and not trouble me with needless items and padding. treated so much better. I can trust Donnie to tell the truth about all matters about what I need and not trouble me with needless items and padding. I prefer the trusting, honest approach. More
by jeff
Employees Worked With
