Buick GMC Brooksville - Service Center

Poor customer service will be using a different dealership. Was left a voicemail of truck results and was told other parts were broken to fix the original issue. Service Dept checked a different is dealership. Was left a voicemail of truck results and was told other parts were broken to fix the original issue. Service Dept checked a different issue non related to my service appt— fuses only to have them handed to me at the counter for me to service myself. I used a dealership close to home for a 2nd time but leaving with my vehicle after service results vehicle still having the same issues after they had vehicle for 3-4 days. Person that did my original test drive was not same driver before leaving with my vehicle. This doesn’t fall on my customer service at the front desk but the service Dept. More

Service department over book for routine maintenance like oil changes. Requiring customers to site and wait multiple hours waiting on a 30 min oil change. Used to be better. It does seem this is happening mo oil changes. Requiring customers to site and wait multiple hours waiting on a 30 min oil change. Used to be better. It does seem this is happening more recently. Very disappointing to see companies like this more concerned about profits than customer satisfaction. More

Normally a five-star rating for the service department. Going to be honest about this last--and unusually different--service department visit. I brought the car in for an oil change/tire rotation and a hea Going to be honest about this last--and unusually different--service department visit. I brought the car in for an oil change/tire rotation and a heated steering wheel retrofit. Everything went well with the visit being completed in 75 minutes. I got in my car and before I could leave the parking lot a plastic part from under the steering wheel column fell off landing on my feet. I parked. Went in and got Tony and the issue was immediately fixed. A few minutes later I leave again, this time making it out of the parking lot and onto the local toll road. I had not gotten more than one mile and I noticed my steering wheel was off center. I had to steer about 5-10 degrees left to go straight. Back to the dealership again. Tony immediately addressed the issue, and I was off again on the toll road headed home. Like I said this is not an ordinary experience with the dealership or their service department. But this time unfortunately things didn't go exactly right. More